We forgot the questions for security and I am not sure if it is mine or my daughters
I can not buy anything because we forgot the iTunes security questions
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom
Similar Messages
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Need help to get access to iTunes store. I bought an iTunes card bor buying on iTunes store.
I forgot the answers for security questions, how can I reset them and get the access back to the iTunes store?If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Hi,
How can I recover or re-activate my password if my account is blocked and I have no access to my email adress associated with my apple id, and worst case scenario, I forgot the answers for security questions...
Thanks,I forgot my password
Go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.
I forgot my security answers and have no rescue email
Go to https://getsupport.apple.com click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'. -
i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my account?
Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
As to whether you can work with Apple via email on this issue I can't say for sure, but you can contact them via this web page:
http://www.apple.com/support/appleid/contact/
and see if they can help. It's mostly going to be an issue of you being able to prove to them that you are the account owner.
Regards. -
I forgot the answer for security questions, I don't know how to recover my account.
Please help me. Thank you.Also my computer wont let me get on icloud.
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Forgot the answer for security question
Hi
Forgot the answer for security question and I want you to send me a link to my e-mail reset it t ( [email protected])
Please help me I can't purchase anything because of this issueAlternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
when i got my i phone they had me answer questions for security and now i went to itunes to buy something and they asked me totally different questions...so now i cant buy things from itunes..can i reset or change the questions
Welcome to the Apple community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices) -
I bought my MacBook Pro in 2010. This is the first Mac I have owned and recently it is having some difficulty loading we pages, often timing out. This Mac environment is entirely different for me and I am not sure where to begin troubleshooting and/ or clean-up. I have moderate computer skills and try not to download or access questionable material, however recently I visited the Ap Store and purchased a couple of different aps to use in record keeping and for making a flyer. I am not even sure how to remove these programs to see if it helps.
Any tips or tricks are appreciated.
Thank you!Time to see about the PRAM battery.
By the way iOS and OS X are different systems.
iOS is the operating system for iPads, iPhones, and iPod touch.
Mac OS X is the operating system for Mac labelled computers. -
after i use 4.3.3 for iphone 4. the notification for facebook and yahoo do not work. what is wrong? anyone can help?
I am also on my forth hard drive on the same model.
When I unpacked the computer, the hard drive did not include OS X either. Actually, it was completely blank. Did not even have a partition table! I have also had random problems with the machine not charging.
I have replaced the drive myself with an SSD after figuring the Apple Certified technicians were incompetent. Now even the SSD is starting to fail
I have bought an HP laptop and setup Ubuntu on it. Hope it turns out better than my previous four various Mac models. All have had various repeating hardware issues that Apple Certified technicians have been unable or unwilling to correct. -
I have an iphon 4 got the new ios 7 and I need to redo my icloud but I dont have the password for it and apple does not have the infromation form the old account what should I do to turn off find my iphone
To to http://iforgot.apple.com and sign in with your iCloud ID. A new password will be sent to the associated email address.
It this doesn't work, go to https://getsupport.apple.com ; click 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. -
my iPad 2 started to backup iCloud and its now locked up. How do i unlock it, the button for settings and close are not working. What can I do?
Try this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
My employer purchased it for me and I am not sure. I have the proof of purchase page. I asked for the Acrobat Pro so I could have all the features but many of the features I wanted to use say " Upgrade to edit."
Hi,
I request you to please let me know your registered email address with Adobe and the order ID, so that we can check your account details.
Regards,
Nakul -
I cannot upload the latest update for photoshop and I am not sure as to why or how to resolve this.
I cannot upload the latest update for photoshop and I am not sure as to why or how to resolve this.
Are you connecting via wifi? if so try an eithernet cable as I have found on windows 8 running the adobe manager will disconnect the broadband modem from the internet and requires rebooting the modem. But a direct cable to the modem works just fine.
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Why all of a sudden am I having difficulty sending Gmail emails? I get a send error. When I run diagnostics there is a SMTP and IMAP account for Gmail and I am not sure how to fix this.
Hi jodilynnf,
When using Connection Doctor to see what is could be causing the issue, look for the red dots to let you know what is wrong. Then all you have to do is correct that information. You can double click on the section that is giving you issue and it will take you there. Most issues could be just password being entered incorrectly. Take a look at the article below to walk you through troubleshooting issues with Mail.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/en-us/TS3276
Take it easy,
-Norm G. -
HT201303 forgot the answer for security question
Hi,
I forgot the answer for my security question..
How do I reset it? or find it?
ThanksYou have to call Apple. if you can verify that you are the account owner, they will help you to reset your sequrity questions.
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