We got a iPad from a late relative and we do not know the Apple ID and the password so we can't get into the ipad

I have heard that in the case of a death, if you can prove that the original owner is deceased and that you are a legitimate heir, Apple may be able to help you. We, here, can do nothing for you. Contact Apple--you will find contact infromation at bottom right of this page.

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HT204053 I did not know my kids had set up an Itunes account for me with one user name and password. then i got an i phone and set it up with a different email address and new password. how can i get my accounts to merge so i can have all of my music on

I did not know my kids had set up an Itunes account for me with one user name and password. then i got an i phone and set it up with a different email address and new password. how can i get my accounts to merge so i can have all of my music on my iphone

Quote: "You cannot merge two or more Apple IDs into a single one. You can, however, use one Apple ID for iCloud services and another Apple ID for store purchases (including iTunes in the Cloud and iTunes Match). See “Using one Apple ID for iCloud and a different Apple ID for Store Purchases” above for details." See also Apple ID & iCloud FAQ: http://support.apple.com/kb/HT4895?viewlocale=en_US&locale=en_US
You can set up your iCloud account on your iOS device under: "Settings > iCloud" and a other account for store purchases under "Settings > iTunes & App Stores". Unfortunately merging accounts is not possible but you could transfer all of your music manually via iTunes from your Mac or PC.

My serial number for Logic Studio doesn't work. I used one from a different box and it worked. How can I get a new number?

My serial number for Logic Studio doesn't work. I used one from a different box and it worked. How can I get a new number?

http://support.apple.com/kb/TS2005
http://support.apple.com/kb/HT1861
https://ssl.apple.com/support/proapps/serialnumbers/

HT4759 I have a iPhone and iPad can't use my iPad as it says not enough storage and that the iPad can't be backed up and I can't get use my iPad but all messages and notifications r showing but can't get into them what should I do?

Got new iPad 4 a week ago and it's saying not enough storage and when I go to tap on settings nothing is happening and I won't switch off!

If your device is frozen and unresponsive, reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.

I got my iPod 4g 5 days ago and I cracked my screen can I get the screen fixed for free?

My iPod is cracked and I got it 5 days ago and I dont want to pay 100$

Jamesaldwin wrote:
No it wasn't but what if I brought to the apple store or sent it to them?
They would tell you that accidental damage is not covered by the warranty.

I got an email from Southwest for my flight tomorrow letting me know to download Onboard Player for free wifi. I can't find the app on iPad

I got an email from Southwest informing me to download Onboard Player for free wifi on my flight, problem is I can find the app on my iPad?
Does anyone know how to download this?

Go to the Apple App store
https://itunes.apple.com/us/app/onboard-player/id841069888?mt=8

I accidenttly deleted my notes and the icloud cleared all the message from both ipad and iphone ...How can i get it back?? If I can ??

I accidenttly deleted my notes and the icloud cleared all the message from both ipad and iphone ...How can i get it back?? If I can ??

Your notes should be stored in your backup, so if you have backed up the iPad and that backup does contain those notes that you deleted, you can try restoring from your backup. If you haven't backed up the iPad since you created those notes, they are gone.
If you backup with iCloud only, restoring from backup involves erasing the device and then going through the setup all over again and finally restoring from the iCloud backup. This article explains the process quite clearly.
http://gigaom.com/apple/ios-101-set-up-and-restore-from-icloud-backup/
If you backup with iTunes, connect the iPad to your computer, launch iTunes and right click on the device name on the left and select - Restore from Backup. But before you do that .... turn off auto sync in iTunes - without connecting the iPad - launch iTunes and go to Edit>Preferences>Devices and check the box at the bottom of that window in order to turn off auto sync.
Email messages are not stored in your backups.

I need to retrieve files from my iPad but I forgot my password. I tried to restore it but then it said I had to turn off Find my iPad on my iPad. I can't do this because I can't get into it. What do I do?

I need to retrieve files from my iPad but I forgot my password. I tried to restore it but then it said I had to turn off Find my iPad on my iPad. I can't do this because I can't get into it. What do I do?

If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT1349 My iPad is disabled. I have only just been able to find the serial number on the back of my product by using a magnifying glass but even now from "Support" I get an unknown serial number advice. How can I get into it?

My iPad is disabled. I have only just been able to find the serial number on the back of my product by using a magnifying glass but even now from "Support" I get an unknown serial number advice. How can I get into it?

Explain exactly what happended - disabled how - and why are you trying to read the serial number? So that you can use it on this site?
https://selfsolve.apple.com/agreementWarrantyDynamic.do

I have mi new ipad screen broken in one corner, I was really disappointed because it was drop from about 30 cm so I was not expecting the screen to be broken, well I went to apple store in regents street in London and I was told that I have to pay 250 po

I have mi new ipad screen broken in one corner, I was really disappointed because it was drop from about 30 cm so I was not expecting the screen to be broken, well I went to apple store in regents street in London and I was told that I have to pay 250 pounds for the screen replacement, it was a rip off and after many years using apple products I have expend thousands of pounds on them, I just think is a rip off price. It will be difficult but I won't be buying any apple products anymore, I really feel like I was abuse that was half of the price of a new iPad. I have never complain in my life but this time I think apple is abusing me as a costumer.
I'm really upset, I'm furious that apple uses his dominance in the market to Rip off costumers like me.

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
You can get the glass replaced at 3rd party repair sources for less $, however, the Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
Don't know if there are any 3rd party repair places in the UK.
 Cheers, Tom

Ok I got my iPod from my brothers friend and my IPod says "iPod is disabled connect to iTunes" then my computer says cannot get onto iPod because I need the iPod passcode and of course I cannot put it in so I need some help please

Ok i got my iPod from my brothers friend and my IPod says "iPod is disabled connect to iTunes" then my computer says cannot get onto iPod because I need the iPod passcode and of course I cannot put it in so I need some help please

Try placing in DFU mode and then restoreing.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

HT1414 I loss my iphone 4, got a iphone 5 and try to restore the iphone info from my laptop. But the itune requires a password, which I forgot (I set this up two years ago!). How can I get into my itune to restore the iphone info.

I lost my iphone 4, got a iphone 5 and try to restore the iphone info from my laptop. But the itune requires a password, which I forgot (I set this up two years ago!). How can I get into my itune to restore the iphone info.

Go to appleid.apple.com and try to login there. If unsuccessful, there is a link to change your password.

I have just got new ipad3 , iTunes has stopped working on my pc so I used my friends pc to set up the iPad . Problem is that when I go into iTunes ,my friends apple ID is the default ID and I can't get into iTunes with my own ID? How can I change default

How to change apple ID on newly set up iPad ? Used my friends pc as iTunes had stopped working on mine and now his apple ID is showing as the default ID for iTunes and I can't get into my iTunes account ?? iCloud is fine , just iTunes that I can't seem to change defiant user id.

Settings>Store>Apple ID. Tap his ID and sign out. Sign in with your ID. If you are in iOS 6 it is Settings>iTunes & App Stores>Apple ID.

I purchased and downloaded a full album on itunes today, when i got home i updated my phone and lost it all, how can i get this music back without paying for it again

Today while driving home from vacation i purchased and downloaded the new Nichleback CD, when i got home, i plugged my phone into my computer to update everything and it pulled up a message saying something like "this computer has recognized an iPhone that is in memory update, you will need to restore the phone" or something similar to that, it had a picture of the power cord plugging into iTunes on the screen and i couldn't get rid of it, so i had to plug it in and restore everything, when it was done i noticed that not only did i loose the new CD that i had just purchased today but i lost all of the music that i've purchased since the last update. How can i restore this music without purchasing it all again?

Media should be included with the backup of the computer that all users should be creating on a regular basis as part of basic computer/data maintenance.
In the event that you do not have a backup (stop being lazy.... keep backups of YOUR data and other important files)
If you are in the US and running iTunes 10.3 or later, it is possible to redownload music via iCloud from purchased history.
If you are not in the US or for some reason cannot run iTunes 10.3 or later, contact iTunes customer support and ask very nicely for the opportunity to redownload the content. They are not required to provide this opportunity.
It is also possible to transfer content from an iDevice that was purchased via iTunes. On the new computer, sign into the iTunes account, authorize the computer, connect the device then select File > Transfer Purchases.
The simplest method of all is to transfer or copy the media (and other important files) from the old computer or the backup of the old computer. Typing "move itunes library" into the search bar here or into google will reveal step by step instructions on how to do this.

I got locked out of Mac os 9 and now I can't get into OS 9 or OS X. All I see is the Macintosh SE and a finder face and text that says "mac os 9.2 welcome to mac os". I can't get into COntrol Panel to reset the password to allow me to get in.

I got locked out of Mac os 9 and now I can't get into OS 9 or OS X. All I see is the Macintosh SE and a finder face and text that says "mac os 9.2 welcome to mac os". I can't get into COntrol Panel to reset the password to allow me to get in.

Do you have OS X and OS 9 installed on your Mac? If so, startup with the Option key depressed. This will open the Startup Manager window. Select the OS you want to start from & click the right arrow.
 Cheers, Tom

We got a iPad from a late relative and we do not know the Apple ID and the password so we can't get into the ipad

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