We had to intall a new hard drive and upgraded to Windows 8.1. We can see all our music on I-tunes but when we try to sync the gen 5 nano our new music (since upgrade to 8.1) does not end up on the i-pod. Any ideas.

We recently installed Window 8.1 and now our new music does not sync to our i-pod nano. Any ideas?
We have tried both a generation 5 Nano and new Nano.

Hey Terrible Teddy,
Thanks for the question. I understand you are experiencing issues with the iTunes library on your PC. To begin, I see that you recently installed a new hard drive. Did you happen to copy over files from the previous hard drive? If not, I suspect that the iTunes library is no longer locally stored, and what you are seeing is your iTunes in the Cloud purchases.
Do the tracks have a download icon that looks like this?:
If so, you’ll want to download these purchases as they are not locally stored on your computer:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
After doing so, go ahead and attempt to sync your iPod once more.
Additional Information:
iTunes 11 for Windows: Symbols used in iTunes
http://support.apple.com/kb/PH12306
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thanks,
Matt M.

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My iphone 4 was stolen and I now have a replacement and I'm tryin g to get all my music back on that was stored on an external hardrive. It has shown up in Itunes as aprevious library but when I try to sync it up to my new phone it won't do it.

My iphone 4 was stolen and I now have a replacement. Luckily my music was stored on an external hard drive and when I transferred it to itunes it came up as previous library. I've been trying to sync it to my new phone but it's not working. All my apps etc have synced but the music won't. What can I do?

Click: Restoring your iTunes Library backup (from an external drive) here > iTunes: Back up your iTunes library by copying to an external hard drive
BTW, if you are a resident of the U.S, have iTunes 10.3 or later, and iOS 4.3.3, you can re download your iTunes purchases for free.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Playlists Missing After Install New Hard Drive and Upgrade to Win 7

My computer needed a new hard drive and I upgraded from Win Vista Home Premium to Windows 7 Home Premium.
I am trying to get my Playlists back for my iTunes in my "Administrator" user account, after reinstalling iTunes and putting my music libraries back onto my computer.
(I had installed 32-bit Win7 OS myself, computer worked OK for about 1 day, then would not boot up; I took computer to shop, they said I needed new Hard Drive, and I gave them my new Win7 OS computer disks)
I am confused over whether I have 32-bit OS or 64-bit OS. They recommended installing 32-bit OS, I agreed, and believed that I had 32-bit OS installed; however, Computer / System Properties state "System type: 64-bit Operating System"
Prior to my installing Win7, I backed up the following onto my Western Digital "My Passport Essential Portable Hard Drive:"
("My Administrative Account"): Users / Owner / My Music
and
("My User Account"): Users / Yank / My Music
My "Administrative" and "User" user accounts contain different songs in iTunes.
If helpful, I could describe what is in each of these 2 backed-up music folders.
To get started, I copied both my "Owner" and "Yank" user folders in the C: User folder; however now I have "Owner," "Yank," and "Yank.Owner-Toshiba" folders in the C: User folder. I think I did this by creating a new Yank user account by creating a new account, not by my copying a folder into C: User folder. The Owner folder has a picture of a lock on the folder icon.
Because I had trouble merging My Music folders in the Owner folder, and I was confused, I copied everything that was in the Owner folder into a new folder in the Owner folder, "NEW OWNER FOLDER." I also copied my Owner Music folder into several places in my Users / Owner folder.
I also ended up changing the "iTunes Media folder location" several times, using iTunes "Edit / Preferences / Advanced tab / change "iTunes Media folder location". When I chose "Reset," it shows "C:\Users\Owner\NEW OWNER FOLDER\Music\iTunes\iTunes Media"
I've also played around with "Edit / Preferences / Advanced tab / 'Keep iTunes Media folder organized' "
When I open my iTunes, I have no playlists.
However, when I went to my "Yank" user account and opened iTunes for the first time, the playlists associated with that account were visible.
How do I get my playlists back on my Administrative Account, which is my main song collection and had many, many playlists?
Thank you.

YAY!
I didn't try shift-start of iTunes, but I DID GET MY PLAYLISTS BACK BY FOLLOWING YOUR OTHER ADVICE:
I went to my external hard drive, went to my backup at Users / Owner / My Music / iTunes / and searched for library.itl
Four files with that name were found, with different dates.
I chose the most recent, dated just a few days before I made my backup to the external hard drive.
I copied it to my computer's hard drive into the following location:
C:\Users\Owner\NEW OWNER FOLDER\Music\iTunes
which overwrote the file which was located there.
When I opened iTunes, ALL MY WONDERFUL PLAYLISTS WERE THERE!
THANK YOU SO MUCH FOR SOLVING THIS FOR ME!
CAN YOU IMAGINE HOW DISAPPOINTED I FELT WHEN I BELIEVED THAT I HAD LOST ALL OF THE PLAYLISTS WHICH I HAD CREATED OVER THE YEARS? Many of my playlists were composed of whole albums whose songs I had added to iTunes.
THANK YOU AGAIN SO MUCH!

IPhoto events and pictures missing from iPhoto after restoring new hard drive and upgrade to iLife11

My iPhoto events and pictures are ALL missing from my iPhoto Library after I tried restoring my programs on a new hard drive AND upgrading to iLife11! Over the last few months, I upgraded my 2008 Macbook Pro's hard drive from a 250 GB to a 500 GB hard drive and since then have been manually installing and restoring programs and software. I decided to do things manually because I had problems with doing Time Machine backups/restores in the past, so before I upgraded the drive, I manually saved everything to a Western Digital MyStudio 1 TB hard drive that I had just for the purposes of a second back up. Anyway, I tried importing the pictures onto the new library, but couldn't find the hard copies at first, so that didn't work. I then tried deleting the iPhoto Library that came with new operating system, then copying my old backup onto the new hard drive...that didn't work either. However, when I right clicked on the iPhoto Library icon on my external hard drive (the original) and clicked on "show package contents," the folder not only contained the originals, but they were still organized by year and event just as I had them originally!
So, then I thought "why don't I try just importing the pictures directly into the new iPhoto Library!"
I tested it out, and sure enough, it worked! I then tried importing an entire folder (which, was actually the name of the event), and again it worked! So, I literally clicked and dragged my entire 2007-2009 library of pictures (which was about 35 GB) back into my iPhoto Library! AND, this only took about 30 minutes to download, enough time for me to write this post and the following instructions to Recap:
          1. Open your new iPhoto Library
          2. Go to wherever your ORIGINAL iPhoto Library is saved/backed up, then Right-click (or Control click) on the iPhoto icon
          3. Click on "Show Package Contents"
          4. Go to the folder called "Originals" or "Master"
          5. Click and drag everything INSIDE the folder (not the folder itself) to your new iPhoto Library
          6. DO NOT try Importing from inside iPhoto! For some reaseon, iPhoto can't see these images, but I promise, they're there!
I assume this could work on other iLife programs, but luckily I have MobileMe and my iCalendar updated itself, though I did have to do some tweeking...
Hope this helps other people out, GOOD LUCK!

I'm re-posting the answer to this problem so I can show it has been answered:
Open your new iPhoto Library
Go to wherever your ORIGINAL iPhoto Library is saved/backed up, then Right-click (or Control click) on the iPhoto icon
Click on "Show Package Contents"
Go to the folder called "Originals" or "Master"
Click and drag everything INSIDE the folder (not the folder itself) to your new iPhoto Library
DO NOT try Importing from inside iPhoto! For some reason, iPhoto can't see these images, but I promise, they're there!
          GOOD LUCK!!!

I got a flashing folder with a question mark. I got a new hard drive and upgraded to 4 gigs and can't open anything or reload the operating system? Help?

I got a flashing folder with a question mark. I got a new hard drive and upgraded to 4 gigs and can't open anything or reload the operating system? Help? FYI: I have been using boot camp with windows 7 and started getting a kernal_data_Page_error and it would reboot windows, i was trying to do a chkdsk on the next reboot, but thats when i started getting this issue. I have put in a new hard drive and went from 2 gigs to 4. I can not get the computer to do anything, even the monitor does not show anything now????

Prep your new drive:
Drive Preparation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs,) then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
After formatting has completed quit DU and return to the installer. Install OS X.

Re: My Macbook 2009 model was recently upgraded with a new hard drive and upgraded to Mountain Lion OS. I am battling to retrieve all my photos that were ''saved'' in iCloud. Can someone help?

Re: My Macbook 2009 model was recently upgraded with a new hard drive and upgraded to Mountain Lion OS. I am battling to retrieve all my photos that were ''saved'' in iCloud. Can someone help?

If you are trying to recover photo stream photos, they are only held in iCloud for 30 days. All you would be able ro recover is photo stream photos from the last 30 days.
If you have an iOS device that still has the photo stream photos one it, you can save them to the camera roll by opening the my photo stream album, tapping Edit, tap the photos, tap Share, tap Save to Camera Roll. Once in the camera roll, they can be imported to iPhoto on your Mac as explained here: http://support.apple.com/kb/HT4083.

My Macbook 2009 model was recently upgraded with a new hard drive and upgraded to Mountain Lion OS. I am battling to retrieve all my photos that were ''saved'' in iCloud. Can someone help?

My Macbook 2009 model was recently upgraded with a new hard drive and upgraded to Mountain Lion OS. I am battling to retrieve all my photos that were ''saved'' in iCloud. Can someone help?

While we all have MacBooks in this forum most of us don’t use iCloud. There's an iCloud Support Community where everybody uses iCloud. You should also post this question there to increase your chances of getting an answer. https://discussions.apple.com/community/icloud/icloud_on_my_mac

New Hard Drive and Snow Leopard Upgrade

I'm getting ready to install a larger hard drive in my MacBook Pro. I am also going to install Snow Leopard. I assume that I just boot from the Snow Leopard disk after I install the new hard drive and it will walk me through the installation. Sorry if this is a dumb question. I'm new to Mac.
Also, I have copied my files to an external hard drive. However, will I be able to access my old hard drive if I put it in an enclosure. This will give me access in case I missed something.
Thanks in advance for your help and advice.
Dave

I am doing the same thing... an Apple Authorized Repair facility installed my new drive yesterday. They were supposed to create 2 partitions for me, but failed to do so. Instead, they just cloned my old hard drive over to the new one. This really *****, because Spotlight and System Profiler say that my disk capacity is only 200GB and available disk space 40GB (same as original drive).
What do I need to do to create 2 partitions, one with FAT32 that is 25GB (for both Windows and Chrome OS/Ubuntu) and the other 615GB partition for OS X 10.6?
The important caveat is that my Samsung Superdrive is dysfunctional, as discussed in this long thread.
When I now try to use Disk Utility to Partition the drive, I get the error:
"PARTION FAILED Partition failed with the error: Could not modify partition map because filesystem verification failed"
And when I try to use Bootcamp Assistant to partition the drive, I get this error:
"THE DISK CANNOT BE PARTITIONED BECAUSE SOME FILES CANNOT BE MOVED. Back up the disk and use Disk Utility to format it as a single Mac OS Extended (journaled) volume. Restore your information to the disk and try using Boot Camp Assistant again."
Does this mean that Apple Computer has totally screwed me over? First they gave me a faulty Super drive, and then they install a hard drive without properly formatting the partition? What should I do now?

Help with new hard drive and data recovery

I have a macbook pro 13" from early 2011...last week the hard drive crashed and after a few hours at the genius bar had to got tekserv to recover my data and get a new hard drive and update to 8GB of Ram. When I got my macbook back I was given an external hard drive that had everything from my old hard drive saved by the users on the old hard drive. I was hoping I could just transfer the user over to the new hard drive but since I had to restart the computer as a new computer I am not able to just reassign my old profile as the new one on this laptop. Maybe I've done something wrong but at this point I transferred all my documents over, moved my music and pictures over but I have a few things I can't figure out that I'm hoping someone can help with.
1. Do emails that were in my mail program from both gmail and my verizon.net program get saved somewhere or do I have to just assume those were lost?
2. my iTunes library is now there but none of my playlists are there. Should those have been saved somewhere in my iTunes folder that I should see them? I'm concerned about syncing my iPhone or iPads to iTunes without those there.
thanks for the help.

Here's the spec page on your PB. http://www.everymac.com/systems/apple/powerbook_g4/stats/powerbook_g4_1.25_15.ht ml It came with OS 10.2.7 installed. The max OS is Leopard 10.5.x
Tiger install DVDs are in short supply. Tiger is no longer available at the Apple Store but may be available for $129 by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753). For other sources, do a Google search for MA453Z/A (10.4.6), MA190Z/A (10.4.3) and M9639Z/A (10.4). Also look on eBay. Be sure & buy a retail version (black with silver X) and not a model specific version (gray) (See http://discussions.apple.com/thread.jspa?threadID=1976068 Can I use another Mac's system restore disc on my Mac?.
Also check these web stores: http://www.lacomputercompany.com/cgi-bin/rpcart/index.cgi?command=dispitem&type= sku&sku=19521 http://www.allmac.com/shop/index.php?cPath=5_10003
After you install the base 10.4.x, update to the final Tiger version 10.4.11. Here's the link for the 10.4.11 combo update http://support.apple.com/kb/TA24901?viewlocale=en_US
Look at this link Mac OS X v10.4 Tiger Installing Software Support Page
http://www.apple.com/support/tiger/install/
You can also download the Tiger Installation and Setup Guide
http://manuals.info.apple.com/en/Tiger_Install_Setup_Guide.pdf
 Cheers, Tom

New hard drive and photoshop license problem

I have a Dell Inspiron 6000 with a 1.5 Ghz Pentium processor, 2 GB of RAM, and Win Xp/Pro SP3.
The hard drive in this computer failed, and it has been replaced. I used an image backup from Acronis True Image 10 to "restore" the new disk.
Now, when I try to open Phostoshop CS2, I receive a message that the license is no longer valid (I have been using this version of Photoshop for a long time).
I don't have this problem with InDesign CS3 (v. 5.0.2), FrameMaker 7.2b144, or Acrobat 8.1.6.
I didn't find any helpful info on the "Product Activation" web page.
I tried a forum search and a search of Adobe.com using the search criteria "new hard drive and photoshop license problem."
The only relevant item I could find is this:
"Backup and restoration of your system using standard tools do not require reactivation. While reactivation after backing up or restoring the system was required in early versions of Adobe software (such as Adobe Photoshop® CS), Adobe has continued to improve the activation process with new technology that eliminates the need to reactivate after system restoration. In complex situations where the system is being upgraded, we recommend deactivating the Adobe software before commencing the system upgrade. Once the system upgrade is completed, the subsequent install/restore will require reactivation, which is typically accomplished without difficulty and is completely transparent to the user."
So does that mean I have to "reactivate" Photoshop CS2? If so, do I use the Activation window that is displayed when I open Photoshop? The serial number has 20 characters. Will the Adobe (re)activation recognize this old serial number? If not, what do I have to do to get this product usable again?
Please help.

>replaced your hard drive and CS2 DRM is looking for the old hard drive number and not finding it
Interesting... I use http://www.terabyteunlimited.com/image-for-linux.htm which creates a bootable CD and runs outside of Windoze
I have made image files and loaded those files to a new hard drive (I use drive swap hardware to make a backup and create a new drive every time I install or uninstall major software) and have never had any program complain about needing activation
But, since the program I use is Linux on a bootable CD, it copies EVERYTHING on a hard drive, even the hidden registration areas as far as I can tell, so when I do a restore to a new drive, everything is put on the new drive

Installing a new hard drive and want to re-install Photoshop

I need to install a new hard drive and want to re-install Photoshop. Since I will installing a new OS, when I deactivate Photoshop from the old hard drive, should I permanently deactivate or suspend activation?

Help > Deactivate

I have a pc running vista and the hard drive crashed how can i transfer my songs from Ipod nano 5th gen to my new hard drive and into itunes

I have a pc running vista and the hard drive crashed how can i transfer my songs from Ipod nano 5th gen to my new hard drive and into itunes

Right click on your device in the device list and choose "transfer purchses" to copy all music bought in iTunes to your new iTunes library.
For all other media you'll have to use 3rd party software, examples are mentioned in this thread:
http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0

New Hard Drive and iTunes and iPhone 3Gs

My hard drive crash and I just replaced it. I installed a new hard drive and have just installed iTunes. Okay, I will admit it - I did not back up the iTunes (actually I tried, but it didn't work). Okay, so I have restored the Windows Vista software. I installed iTunes and am now trying to sync. iTunes is "saying" that my iPhone is sync to a different library and that everything on my iPhone will be replaced by what is on my laptop, including my pictures.
Am I out of luck? Can anyone provide advice for all these pictures and apps and music I have purchased?

Yes, It will erase the content and replace with content from the new hard drive. This is one of many reasons to always maintain a backup (not just try to backup once failure is certain).
You can transfer itunes purchases: Without syncing: File>Transfer Purchases
You can e-mail your pics to yourself - they will not be of the original quality as the are re-sized for viewing on iphone. Another reason to always maintain a backup.
Unlike music, you can re-download apps:
http://support.apple.com/kb/HT2519

Will Time Machine with Leopard Sync With New Hard Drive and Snow Leopard?

My computer is a 20" iMac that I bought in late 2008. The hard drive had trouble so Apple repaired with disk utility. Week later, more trouble so they did full hard drive erase. Data was backed up on Time Machine, 500GB also bought in 2008. After full hard drive erase, and reinstall of basic software, upon reboot, computer would power on then immediately off. It doesn't get past white screen. They advised a new hard drive install is needed.
A computer friend can install a hard drive just fine for me. However, I do not have the Leopard install disc. He could do it with Snow Leopard but I am scared. I'm afraid because my Time Machine last backup was with Leopard, not snow Leopard. I do not have my application discs with me, they are in storage in another state. Thus, if upon adding replacing hard drive and installing Snow Leopard my computer won't be able to sync FILES and APPLICATIONS from Time Machine because its on Leopard I will have a problem.
How can I either 1)Get a Leopard install disc and do that with the new hard drive install OR 2)make sure that a Snow Leopard install with new hard drive won't prevent my Time Machine from being able to install the saved FILES and APPLICATIONS if I don't have original APPLICATION (ie Aperture, Photoshop) with me? Thanks for any help you can provide.

thetrudz wrote:
A computer friend can install a hard drive just fine for me. However, I do not have the Leopard install disc.
Hi, and welcome to the forums.
That Mac should have come with Leopard. If so, call AppleCare. They'll send you replacement discs for a nominal fee.
Once this is sorted out, make a 8-10 GB partition on an external HD or your internal HD, and use the Restore tab of Disk Utility to copy the Install disc to that partition. Then you can boot and run from it instead of the physical disc. It will boot and run much faster, too.
He could do it with Snow Leopard but I am scared.
If he does, and doesn't provide a retail Snow Leopard disc, you must buy one ($29). It's a violation of the license to share software, and you'll need a SL disc to do things like restore a Snow Leopard backup, or the Snow Leopard Apple apps, or repair the internal HD.
Your best bet is to stay with Leopard, at least until you have access to your 3rd-party software discs.
What you can do, however, is borrow his Snow Leopard Install disc (assuming it's a white Retail disc, not a gray one that came with his Mac), and use it to do a full system restore from your backups. That's not a violation of the license, since you don't install or use OSX from that disc; you just use the Installer utility on it to restore the Leopard OSX and all your data from your backups.
See #14 in [Time Machine - Frequently Asked Questions|http://web.me.com/pondini/Time_Machine/FAQ.html] (or use the link in *User Tips* at the top of the +Time Machine+ forum), for details.

New Hard drive and I tunes probs

Hi folks,
first time on and have a big problem.
Just put a new hard drive in a friends PC as his was bust.
His wife has an Ipod with a vast amount of media on it which she doesnt want to loose, she also cannot get a hold of the cds ect she originaly used to put the tracks on Itunes.
We are worried that be putting Itunes on the new hard drive and linking her pod back up it will wipe the data.
Is this true and is there a way to get around it?
Any help would be much appreciated,
Cheers for now,
Kev

If you are using the iPod in manual update mode it is safe from being accidentally erased when you connect to an empty iTunes after reinstalling your operating system. However if your iPod is set to automatically update you will get a message that your iPod is linked to a different library and asking if you want to link to this one and replace all your songs etc, press *No*. Pressing "Yes" will irretrievably remove all songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual.
You can use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows hold down the Shift + Ctrl keys (on a Mac hold down the Option and Command (⌥ and ⌘) keys). This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer. Then go to Preferences>iPod and check the "Manually manage songs and playlists" box: Managing Your Songs Manually
While you can't sync your music back from an iPod to iTunes, if you want to check this out, there is a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows posted in this thread: MacMuse - iPod to iTunes
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the files from an iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward.
iPod Access Mac and Windows Versions
YamiPod Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
iGadget Windows Only
If you go for retrieval, whichever by whichever method, keep the iPod in manual mode until you have reloaded iTunes and you are happy with the playlists etc then it will be safe to return it auto-sync again.

We had to intall a new hard drive and upgraded to Windows 8.1. We can see all our music on I-tunes but when we try to sync the gen 5 nano our new music (since upgrade to 8.1) does not end up on the i-pod. Any ideas.

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