We have a virus, any software I can use to get rid of it?
We have a virus, any software I can use to get rid of it?
You don't have virus. Please describe the symptoms that makes you thing you have. Also:
There are many forms of ‘Malware’ that can affect a computer system, of which ‘a virus’ is but one type, ‘trojans’ another. Using the strict definition of a computer virus, no viruses that can attack OS X have so far been detected 'in the wild', i.e. in anything other than laboratory conditions. The same is not true of other forms of malware, such as Trojans. Whilst it is a fairly safe bet that your Mac has NOT been infected by a virus, it may have another security-related problem, but more likely a technical problem unrelated to any malware threat.
You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful:
https://discussions.apple.com/docs/DOC-2435
The User Tip (which you are welcome to print out and retain for future reference) seeks to offer guidance on the main security threats and how to avoid them.
Similar Messages
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I think I have a virus on my mac, how do I get rid of it?
For the last few weeks, my mac has been working very slowly. I heard it might have a virus. Does anyone know how to find out if you do have a virus and how to get rid of one on a mac?
There are no OS X viruses. If your computer is running slow it's not because of a virus. You might see the following:
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. Drive Genius provides additional tools not found in Disk Warrior. Versions 1.5.1 and later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space. -
Is there ANY software I can use to make a DVD playable by PC's Macs and DVD
OK, I have been fooling around for over a year on this and still have no answers. Here's part of my original post. I have home movies that were done with film and transfered to m2p files. I want to make copies for my daughters, who have DVD players and PCs. One has a Mac. I used Toast 10 to convert to mpeg4. I burned a DVD with Toast. It plays on the PCs and on the DVD players, but NOT my Mac. I tried H264 format...same thing. I can burn the mpeg4 files to a DVD with Quicktime Pro and they play on my Mac, but not on the DVD players. Commercial movies play on anything. Is there anyway I can do this on my Mac???
Jim Frank (still perplexed)Thanks Jeremy, here's what I can tell you. I played a commercial DVD in my Mac and it played fine. It opens up with DVD player. I put the DVD I made in the Mac. I made several of them in different manners. On one, I converted the m2p file to mpeg 4. Then I burned in Toast , selecting DVD_video. On another, I did a convert to H264 and burned it using DVD_video. The third I just copied the m2p file into Toast and used DVD_video. When I did the burn on all 3, I went to the menu option and put in a title and used the passport style for my title page.
When I put the DVD in the Mac, it automatically opened to the Title page, in passport style. When y ou click on the play button, nothing happens. Can't fast forward, can't open menu, etc. I closed out DVD player and went to Quicktime player. I clicked on "open file" and selected the DVD in the finder window. When I click on it, it opens to the Audio_ts and Video_TS folder. Clicking on the video folder I get 8 different folders in there. Clicking on most of them does nothing. Clicking on the one that looks like a Quicktime folder, I get the message " not a movie folder" I also tried to open it using VLC player. It opens u p the Title page, like DVD player and you can't get it to play.
So now what do you think! -
I guess the problem come from me but I really need those contacts before he calls me for it. I'll try some method that I got from some responders on your support website. Do you have or can you recommand any software that can solve this problem?
One more thing. I just update my iphone that my boss gave to me but it seems to be like it giving me some trouble. My iphone was updated not too long and was successful. I try to lock into it and it telling me emergency call. I plug it to my itune and it telling me that the sim card is not valid or supported. So I inserted my sim card that I usually use to call and it still saying the same. Please help me get into it.And as far as paying for phone support, here are a few tips:
If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time. That usually works once, but they keep track of the times you've been granted such an exception.
If you still end up paying the support fee, that fee only applies if it's not a hardware related issue. In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies. But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website. Literally 99% of what they can do over the phone is just walking you through the publicly available support articles. In other words, you're paying the fee to have them do your research for you. It's like hiring a research consultant to go look stuff up in the public library so you don't have to. You're capable of doing it; you'd just rather pay someone to do it for you.
It's like Starbucks. You know how to make coffee. Everyone knows how to make coffee. And Starbucks coffee isn't any better than what you could make at home for far less. But you want the convenience. So you're really paying a convenience fee. Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store. -
I have Acrobat 9.5 and when I try to create>pdf from scanner, it displays an error "Adobe acrobat has stopped working". Is there any way I can use this functionality?
Provide you have Acrobat 9 installed in an OS for which Acrobat 9 is compatible then you can use the functionality.
As well, you need a scanner connected, powered up, and the software installed. Acrobat 9 "prefers" TWAIN drivers.
Always visit the scanner vendor's site and download - install the latest greatest software.
n.b., The Acrobat 9.x product family passed into "End of Support" mid-year 2013.
As well the Acrobat 9.x product family is not compatible with contemporary OSs.
Be well... -
HT1338 I cannot do any software update can someone explain me how to fix this ?
I have a macbook pro with Mac OS x 10.6.8 and cannot do any software update can anyone help me ?
Yes. The description for Pages in the Mac App Store says 10.7.4 or later. Mountain Lion is 10.8.
First, check this page (about Mountain Lion)
http://www.apple.com/osx/specs/
where it says Supported Models, to make sure your MacBook Pro model can run Mountain Lion. If it can, get Mountain Lion instead of Lion. It's $20, and there is no requirement to first install Lion before installing Mountain Lion.
Before running the Mountain Lion Installer, it would be a good idea to run Disk Utility. Select "Macintosh HD" in the sidebar and go to the First Aid tab. Use Repair Disk Permission and then Verify Disk. Don't be concerned about message that come up with Repair Disk Permission, but if any error is reported byVerify Disk, you need to fix that problem BEFORE installing a system upgrade. Running these checks will help avoid problems, if there are any issues on your startup disk prior to running the upgrade.
If your Mac has been running without restarting for a while, you should restart, THEN immediately run the Mountain Lion Installer. -
I have the iPhone 4 and I put a vanilla gift card visa on there and i used all the money on there I can't update any of my apps till I get rid of the gift car and I don't want to put another card on there please help me I just need to have the option noneI have the iPhone 4 and I put a vanilla gift card visa on there and i used all the money on there I can't update any of my apps till I get rid of the gift car and I don't want to put another card on there please help me I just need to have the option none I've checked.
Need to Resume download to complete the ongoing Process.
Last Resort, put the iPhone in DFU mode (Google How to do that). Connect in iTunes. Follow on-screen prompts to Restore. All Data would be lost, if not backed up earlier.
To save the photographs you may have to use third party software. Google is your friend. -
My Mac has stopped receiving mail. I have a mac.com address. Mail is still coming through to my iphone and my wife's ipad but nothing is coming through to my imac.I have mail from half an hour ago on the phone but nothing newer than 18 Feb on the mac. Everythng was working fine until recently and I have not touched any settings! Can anyone help?
So I tried something else recently and it seems to have fixed the issue. My mail is now getting new mail again and refreshing after waking from sleep without having to restart mail. Give it a try and hopefully it will help you too.
First, make sure your Mailbox List is visible (Shift + Control + M). Then select all of your inboxes, mailboxes, and folders (not just the root folder for nested folders, make sure to select them all). Then under the "Mailbox" menu, select "Rebuild."
It may take a while to rebuild them all if you have a lot, but like I said it seems to have done the trick for me. I hope that proves to be more of a long-term solution. -
I have an older iPod Touch, I bought a new one and the Itunes on my computer is too old to recognize my new iPod Touch and Itunes cannot be updated. Is there a creditable software program I can use to get all my old music from my old iPod Touch to the new one? It is my understanding that the music cannot be saved onto my new iTunes, b/c I did not have iCloud. I have over 2,000 songs I just cannot part with. PLEASE PLEASE PLEASE help some how!! THANKS!
I had the same problem with my iPad, i couldn't get the newer version of itunes because the computer was too old and my iPad couldnt sync with the old itunes. I got a PC from school a few months later so that solved the problem for me. Unfortunately i don't think there would be a program to put your music on your iPod, iTunes should be the only way to transfer files to Apple devices. What operating system are you running and what version of it is it?
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i don't have a wireless keyboard or mouse for my 2007 iMac, is there any way that can use remote desktop and access it from my 2010mbp
Hi champrider,
You can use an application such as Apple Remote Desktop to control your iMac remotely. See this article -
OS X Mavericks: Allow access using Apple Remote Desktop
This help page will provide you with some other useful resources for Apple Remote Desktop -
Remote Desktop Help
Thanks for using Apple Support Communities.
Best,
Brett L -
I want to watch 2d movies converted to 3d, is there any software which can do this for mac, i know there are many for windows.Or any player which can do this?
Or may be i can can watch normal 3d movies on my macbookpro with a glass?Xilisoft 3D Video Converter for Mac - 3D converter to convert 3D ...
Mac 3D Video Converter - 3D Converter convert 2D video to 3D, 3D ...
Convert DVD Movies to 3D Mac - Best 2D to 3D Converter
4Media 2D to 3D Video Converter for Mac: Convert 2D video to 3D ...
Convert 2D Video to 3D for Mac- Tutorial for You about Using 2D ... -
I usually have annexes in my outlook tasks, but I can´t see them in the apps I downloaded, is there any app I can use yo do this?
With the iPad connected to the computer, while iTunes is running, click on the iPad name on the left side under devices. Click on the Movies tab and look for Movie Rentals. You want to "Move" the films to the iPad.
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I only have the trial version of adobe after effects cc but is there any way I can use plugins on it? Specifically trapcode particular cc
The trial version is in no way different from the full version, except that it only works for 30 days.
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I have a imac g5. It's running off version 10.4.11. How do I update it to a higher version? Do I have to buy that software or can I download it from apple?
Does the computer's installed version of OS X (Tiger 10.4.11) have an install
+ restore DVD, or is that missing? The original disc set usually would include
the extra applications not found on a retail version OS X install DVD; and a
bonus is the original software kit included the version Apple Hardware Test
for your computer model. This also is not included in a retail OS X install DVD.
If you have your computer serial number and model information available,
and try calling Apple (main number, not local store) and ask to speak to an
Operating System Specialist, when you get someone matching that position
on the phone ask what they can do for you regarding a Replacement DVD
install disc for a system that can run in your computer.
If your computer shipped with a Tiger version, that would have been originally
on a grey-label DVD set include with the computer, with a part number on it.
A replacement may be harder to get, than say, a white label Replacement
DVD install disc for Leopard 10.5. There had been a white label non-retail
full install version of both Tiger and Leopard, available for a time from Apple
sales support main numbers (or applecare?) for a reasonable fee. Maybe still.
Perhaps if one kind of replacement system disc is not available, they may
have some other option at Apple. The main store number may not be the
correct place to ask, but they may be able to redirect you to an OS Specialist.
(in US 1-800-MY-APPLE is the main #. There is another number I don't recall.)
Good luck & happy computing! -
Is there any way i can use app store without entering a credit card # because i don't have one
Click here and follow the instructions.
(87861)
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