We have adobe premiere elements 10 and my picture is frozen on my time line. went i push play the image froze but sound play......what can i do

the video on my time line froze . he do not play only sound .

andrep
What computer operating system and what video card/graphics card does that computer use?
There is a known problem with Premiere Elements 10/NVIDIA Ge Force which is resolved by rolling back the driver
version to May 2013. Let us determine first if that applies to your situation.
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
If not, then we can move to other troubleshooting possibilities including properties of your source media, do you
have the latest version of QuickTime installed on your computer, and other.
Thank you.
ATR

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