We have an Apple id that has a bunch of purchased music on it, but our children have changed the account details and the password, and the secret questions and now we can't remember any of that information, even our birthdays are not correct. HELP???

Question

we have an apple ID that was set up in my wife's name. The kids have changed the account details and no-one can remember the password. They have also changed the account data and none of our birthdays are recognised by apple. We have no way of re-setting the account. The secondary email address we used when setting up the account is no longer accessible so even this option doesnt work..
What can we do as we have a large amount of purchased music on this account???

Answer 1

1. Don't confuse "Apple ID" with iTunes Account ID.  You can have many Apple IDs but only one iTunes account active at a time.
2. If you "changed" your iTunes account ID, you actually have 2 accounts - one under the old name plus the new name.
3. You can't merge the accounts - they remain separate.  Apps purcahsed under the old account name will update ONLY WHEN THE PHONE IS SIGNED IN TO THE OLD ACCOUNT NAME  and visa versa.
4. Likewise, you can sync only the apps, music, media purchased under the account the phone AND iTunes are signed in to.