We have an email problem which is quite puzzling - cannot describe in one sentence

Here is the situation. This occurred during an active email session last Saturday, which started fine but finished with this difficulty.
Using Firefox, my wife accesses Earthlink for her email, which is at a Mindspring address. She goes to Earthlink.net and selects webmail, enters her address and password and proceeds to work in her mailbox.
She is not able to forward mail at all; the screen simply refuses (ignores) the command. She cannot reply as the screen is painted, but by changing “Rich Text” to “Plain Text, it will then let her reply. This is interesting because in her preferences in Earthlink, she has “Plain Text” selected as default; BUT, when accessed via Firefox this is changed to Rich Text without any action on her part and MUST be manually changed back EACH time and for EACH email she wishes to reply to.
We have found no solution to the forwarding problem – it just refuses to forward anything.
On the same computer, if she accesses Earthlink from IE the problem does not exist. I access it from my computer using Firefox and the problem does not exist.
We removed and re-installed Firefox on her computer; the problem remains. She is running Windows XP Pro and no changes have been made to it. We ran virus and malware checks.
Very mysterious – any ideas?

See:
*Firefox > Options/Preferences > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"
The setting in "Options > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.
See also:
*https://support.mozilla.org/kb/settings-network-updates-and-encryption#w_general-tab
*http://kb.mozillazine.org/accessibility.blockautorefresh
*http://kb.mozillazine.org/Accessibility_features_of_Firefox

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We have an email problem which is quite puzzling - cannot describe in one sentence

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