We have detected that you have an incompatible pro...

I am considering leaving BT Infinity, but when filling in other suppliers availability checkers I get different versions of the below: 
"We're sorry, we have detected that you have an incompatible product on your line.
You may have a product installed on your line, such as an alarm service, which cannot be supported with Tesco Broadband. I have tried removing the front part of the open reach plate from the wall but this did no good.
Any ideas on how to proceed?

it is most likely your infinity service that is the product
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