We have just received an illustrator v17 file that we cant open with our boxed version 16.0.4...

is that is then - is this the start - it seems too soon - of the slippery slope that will see us have to upgrade to the new version - what meaningful reason makes these files incompatable... other than the obvious marketing ones...

Scott,
It is hard that it is completely impossible to open a newer version (with Clipping Masks/flattening/whatever). But maybe it is a protection against unnoticed crucial/unacceptable changes in the files.
You may have a long read here:
http://forums.adobe.com/thread/1206161?start=0&tstart=0

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