We have Topaz BSB signature pads not recognized in virtual environment

I'm wondering if anyone else is having this problem. Windows 7 recognizes the device. Device lights up, captures the signature and puts it on the document.
If you change the signature pad, the new one won't work. However, if you log in as another user that hasn't had a signature pad associated with it then the sig pad operates properly. 
My theory is once a user profile has an established sig pad it won't accept another even though Windows registers the device. The program we are trying to use it with is Meridian Link.
Any feedback on this issue would be appreciated.

Hello Jack McM,
About hardware devices not working or not detected issue, please download and run the fix tool from the following KB to diagnose and fix the issues.
https://support.microsoft.com/en-us/mats/hardware_device_problems
Additionally, please contact the manufacturer as Rick Dee mentioned.
Best regards,
Fangzhou CHEN
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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