We just bought a ipad2 from a friend and we reset it but she cant remember her original email so we can transfer this to us

We bought a ipad from a friend but she doesnt know the email address or password she used to set it up we have already reset it what can we do now?

Well, a portion of it will appear in the activation screen. It could be enough to jog her memory. She is going to have to reset the password so she can remove the device. If she cannot remove the device from her account, the device is useless to you. If she does not want to try and remove it, then demand your money back. Apple cannot assist you. If however, she purchased the device new, she can take the device and the original sales slip to an actual Apple Store and they may be able to help.

Similar Messages

  • I just bought a ipad from a friend and want to take his stuff off and put mine on

    i just bought a ipad from afriend and i want to take his stuff off and put mine on how do i do this

    Settings > General > Reset > Erase All Content and Settings. Then set it up as your own.

  • HT1349 i have just bought an ipad2 from usa. now i am in dia. i am a first timer user of ipad. i have charged for three hours, when i start iti.e. on the device it shows a plug in icon with itunes. then the screen turns black. i am not able to use the dev

    i have just bought an ipad2 from usa. now i am in india. i am a first timer user of ipad. i have charged for three hours, when i start iti.e. on the device it shows a plug in icon with itunes. then the screen turns black. i am not able to use the device. kindly help

    You need to plug the iPad into your computer that has iTunes installed on it, and activate it.
    The User Guide would be good for you to read:
    http://support.apple.com/manuals/#ipad

  • HT4623 i just bought an iPad from a friend. I think is generation 1 or 2 not sure where to look for this. Bottom line, I would like to update it to iOS7. Is this possible?  It does not have the option for software update.

    i just bought an iPad from a friend. I think is generation 1 or 2 not sure where to look for this. Bottom line, I would like to update it to iOS7. Is this possible?  It does not have the option for software update.

    Identify Your iPad
    http://www.ifixit.com/Info/ID-your-iPad
    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.4. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
    You can no longer update to iOS 6.x, or down grade the iOS.
    iOS 5: Updating your device to iOS 5 or Later
    http://support.apple.com/kb/HT4972
    How to install iOS 6
    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
    Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
    Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
    How to Upgrade to iOS 7
    The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
    There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
    To upgrade using Wi-Fi:
    Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
    Go into the iPad's Settings.
    Locate and tap "General" from the menu on the left.
    The second option from the top is "Software Update". Tap this to move into the update settings.
    Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
    Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
    To upgrade using iTunes:
    First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
    You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
    Now you are ready to begin the process:
    If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
    Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
    After canceling the dialog box, iTunes should automatically sync with your iPad.
    If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
    After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
    From the iPad screen, click on the Update button.
    After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
    After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
     Cheers, Tom

  • HT4623 I bought my iPad from a friend and updated to iOS 7.1. Now in order to activate it I need to sign in using the original iTunes account but I can't contact the owner. Is there a way to get past this or should I toss my iPad into the garbage?

    I bought my iPad from a friend and updated to iOS 7.1. Now in order to activate it I need to sign in using the original iTunes account but I can't contact the owner. Is there a way to get past this or should I toss my iPad into the garbage?

    Ask previous owner to remove his device from account
    http://support.apple.com/kb/TS4515

  • Just bought an ipad2 for my wife and d display is not as sharp as mine and it gets warm when in use and mine does not. Mine is 32gb and hers is 16gb

    Just bought an ipad2 for my wife and d display is not as sharp as mine and it gets warm when in use and mine does not. Mine is 32gb and hers is 16gb

    Bunzez-
    I agree.  Mine is 64gb, and the most warmth I notice seems to be where I was holding it.
    The result of excess heat would be that its battery would run down faster than it should.  With a full charge, it should run at least eight hours, maybe ten.  Someone mentioned that their iPad charge went down ten percent per hour.
    The iPad normally stays on all the time, and is put to sleep by pressing the Sleep button.  In the sleep mode, it draws extremely low current, so the battery does not run down for many days.  With yours in the sleep mode, does it still get hot?
    Regardless, I think the display problem is reason enough to take it to the Apple Store Genius.  If there is no Apple Store near you, look for an Apple Authorized Repair Center.  There may be one in your city.  In the US, <United States>.  Outside the US, <http://support.apple.com/kb/ht1434>.
    Fred

  • I bought an iphone4 from a friend and he was on orange i have put my o2 sim in the phone and it is saying restricted network with no service any ideas thanks

    I bought an iphone4 from a friend and he was using it on orange i have put my o2 sim in the phone and it is saying restricted network with no service any ideas thanks

    That is because the phone is locked to the Orange network and an o2 sim card is not going to work with a phone that is locked to Orange.
    You either need to purchase an Orange sim card and use that in the phone, or you need to get your friend to contract Orange and get the phone unlocked so that you can use an 02 sim card.
    At the moment you will never be able to use the 02 sim card if the phone is locked to Orange.  Either use Orange or get the phone unlocked.  It is as simple as that.

  • I bought my iphone from a lady at the mall but she didnt remember her icloud password well now i keep getting pop ups about the icloud password but she doesnt remember it and whenever i try turning it off it asks me for the password but i dont know it?

    i bought my iphone from a lady at the mall but she didnt remember her icloud password well now i keep getting pop ups about the icloud password but she doesnt remember it and whenever i try turning it off it asks me for the password but i dont know it?

    That is the activation lock. Your iPad will be useless unless you can remove it.

  • I have bought an iphone from a friend and want to unlock it from vodaphone do I need to contact apple or just vodaphone?

    I have bought an iPhone 3GS from a friend and it is locked in to Vodaphone, I need to unlock it as I live in Spain and my friend is in the UK. Do I need to contact Apple with the IMEI number to have the phone registered to me or do I just contact Vodaphone? I need to do this asap so please help?

    Only Vodaphone can authorize the unlocking of this phone. Apple can't/won't help you.
    However, Vodaphone, like most carriers, will only authorize unlocking for customers, obviously not you. You need to get your friend to request that Vodaphone authorize the unlocking of this phone.

  • Just bought an ipad2 turned it on and all I get is a picture of a plug with an itune logo on it, nothing else. How do i get to the main page

    just bought an ipad2. all i see is a picture of a plug when i turn it on , no icons. How do I get to the main page

    Getting started guide here http://support.apple.com/kb/HT4053 . There is also a getting started section in the manual which can be downloaded from here http://support.apple.com/manuals/#IPAD

  • I bought an iPhone 5 from a friend and want to keep the music that is on the phone. Anyway to do this without losing the music when i sync to my Macbook?

    I Bought an iPhone 5 from a friend and want to keep his music. If i sync it to my Mac i will lose it. Any way i can keep the music?

    Your friend does get to keep.  .Purchases are locked forever to the Apple id used to purchase them
    They just download again using the same Apple id

  • I bought a iPod from my friend and erased all content from the iPod and the screen is white? Any suggestions

    I bought a iPod touch 4g from my friend and I erased all content from the iPod and the screen went black, to the apple sign, then to a white screen and stayed like that, what do I do?

    Did you try to connect in recovery mode and restore? iPhone and iPod touch: Unable to restore

  • I recently got a phone from a friend and I locked it. I cant hook it up to itunes cause it was set up to hers so is there any other way to unlock it?

    I recently got a iphone from a friend and I locked it, I cant hook it up to itunes cause it was started with her acct. Is there any way I can unlock this phone?

    iOS: Unable to update or restore

  • I just bought an Iphone4 from straight talk and my camera does not work. The shutter wont open and when it does open there is a black screen. I am very upset. I have wanted this phone for awhile and now that I have it, it does not work properly. Need help

    I just bought an Iphone 4 from straight talk. My camera does not work. The shutter does not open and when it does open there is a black screen. I am very upset. I have wanted this phone for awhile. I want the issue fixed.
                                                                                                                                                     Thanks

    Take the iPhone to an Apple store genius bar for testing, and if it is defective and under warranty they will replace.  Since you say iPhone 4, was this a used or refurbished iPhone? 

  • Hi i recently bought an ipad from a friend and when i plugged it in to do the update it closed out and now it wont reconize it and my ipad tells me to plug it into itunes but it wont help me please idk what to do"

    Hi i recently bought an ipad 1st gen from a friend i was playing it for awhie and decided to transfer my stuff onto it so i plugged into itunes did the update then it closed out and now my computer wont even reconize it and my ipad says to plug it into itunes like when you first buy them so i plugged it in but my computer wont reconize it and now i cant do anything on it

    The way you download older apps for the older, original iPad 1, as I understand it, is if you have iTunes installed on a computer, you purchase / download the new, current app, in the iOS App Store in iTunes on your computer. Then, go back to your iPad and go to the App Store app on your iPad and find the same app there and download it.
    When You select app to update/download, a message pop-up window appears asking if you want to download the last compatible version for your device (if one still exists ) tap OK and that should be it.

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