We just purchased Creative Suite 5 premium

We just purchased Creative Suite 5 for my class and we would like to make a still picture from a video clip we downloaded on our computer.  Can we do this in one of the programs on Creative Suite 5 premium?  We searched through the book and through the site and didn't see anything saying if we could or couldn't.

There are THREE CS bundles - http://www.adobe.com/products/
You need to figure out which one you have (Design, Web, Production) and go to the forum for that product

Similar Messages

  • I just purchased Creative Suite 6 and my order status is pending.

    Is there any way I can have my Creative Suite 6 purchased approved as soon as possible.  I have very important job to complete today and will be traveling overseas later today.
    Thanks
    Steve

    Post the order number and someone of the employees watching this forum may be able to help.
    Mylenium

  • Just purchased Creative Suite

    and I was really looking forward to using Adobe Story, wanted to move on from Final Draft.
    However, I can't log in... I have a bunch of illustrator images and now I can't import them into Adobe Story ;/
    How long will the servers be in maintenance for? it's been happening all day

    Sorry but new account creation has been disabled for the next 2 weeks. We will resume account creation after April 23rd.
    --Anubhav

  • I just installed Mac OS Mavericks, and now my Creative Suite Premium won't work.  I have an education version.  Where do I go to update the software to be compatible with Mavericks?

    Does anyone know how I can update my Creative Suite Premium (Education version) to work with OS Mavericks?

    You need to tell us what Creative Suite version you're using for us to help you.
    Also, did you try to migrate your copy from one computer to another?

  • Adobe Creative Suite Premium All Re-install Except PhotoShop

    I have been using Creative Suite Premium for over 4 years.  It was working fine until several days ago when Photoshop locked up.  After closing it, I have was not able to get Photoshop to run.  I have tried to uninstall and re-install the entire suite several times.  All of the programs in CS installed fine and I can open them and work in them, EXCEPT PhotoShop.  PhotoShop is the main program I use.  When I tried to install just PhotoShop, I got an error message that the serial number is invalid.  I re-checked and re-entered the serial number several times, but always got the same error message.  I don't understand whay happened in the first place and why the problem is only with PhotoShop. 
    I use PhotoShop on a daily basis with my job, so I need it to be up and running.  I am also on a limited income and budget and cannot afford to buy their expensive upgrades, nor should I have to since the program has been working fine all this time. 
    I tried the Tech suppport chat and after a lengthy wait and discussion, was told that Tech Support does support CS.  I know Adobe is trying to force me to spend hudnreds of dollars to upgrade, but if I am forced to buy new software, it won't be from Adobe.
    Does anyone out there know of a solution to fix this?  Thanks.

    Before uninstall/reinstalling any software always try to fix the preference file first. Reason is, if the file is corrupted, reinstalling the app will not fix it, as it assumes that you want to keep your prefered settings, hence preference file.
    Most apps will recreate the file if it can not find it, but to be safe, moving the file to another location, will allow you to put it back if it does not recreate the file.

  • I have purchased creative suit cs6 by download, i have it on my MAC, can upgrade and have it on another device? i.e. 2 devices?

    AS above, sorry I'm new,  but like my heading,
    i have purchased creative suit cs6 by download, i have it on my MAC, I would like to have it on another MAC but don't want to pay full price again so  not just upgrade and have it on another device? i.e. 2 devices?

    You can install and activate each license on 2 computers. No problem there. Read the EULA:
    Licenses and terms of use | Adobe
    Mylenium

  • Change Creative Suite Premium Membership to Creative Cloud Photography

    Just got a notice that my membership is about to be automatically renewed. I currently have the full Creative Suite Premium... but it turns out, I really only need Lightroom and Photoshop. So I logged into my account to see if I can find information on how to change that. But there is no information on my account about that (that I can find. I admit, it might be hiding somewhere in the vast FAQ's that I started to look through, until I realized I didn't want to spend all day on that). So then I attempted to contact Adobe's customer service for help... and was directed to this forum.
    So long story short, I really hope someone from Adobe is actually reading this, and can help me with my problem. Because I'd really prefer that my account not auto renew, I'd prefer to downgrade my membership, and I'd LOVE to talk to an actual human being about all these things... but apparently, I can't. So I'm trying this.

    try this link Manage your membership and payments | Creative Cloud

  • I am unable to open my Photoshop program after installing the entire Creative Suite: Premium Production 6. All other programs work, but with Photoshop it says that the program is "locked or in use by another user". I need this fixed immediately.

    I am unable to open my Photoshop program after installing the entire Creative Suite: Premium Production 6. All other programs work, but with Photoshop it says that it "Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file." Then I select "OK" and the next message comes up "Could not initialize Photoshop because the file is locked, you do not have the necessary permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock this file. I installed all of the programs on the same day from a CD. I need this fixed immediately.
    I am not interested in switching to Creative Cloud, so don't even suggest it. I spoke to Mashmi (or something to that effect) on the "Support" Chat and there was absolutely no support. Useless actually.
    Thanks in advance.

    Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
    Mylenium

  • Adobe Creative Suite Premium 1.0

    We have seem to misplaced one of our CDs. Can anyone tell me how many CDs came with the original Adobe Creative Suite Premium? I have 2 install CDs, one extra/resource CD and one training CD. I want to make sure that I have not lost one of the install CDs.
    I also would like to find a list of all of the fonts that come with Adobe Creative Suite Premium. We have installed so many fonts I cannot tell what originally came with the CD and what I need to get permission to use in my work. Thank You.

    Looking at my old copy...
    2 x Install CD's
    2 x Resources and extras CD's
    1 x Video training CD
    1 x PageMaker Plug-In Pack CD for InDesign
    Making a total of 6 CD's.
    If you have 2 Install CD's, you should be fine. Sounds, like you may have lost one of the resources and extras or the Pagemaker Plug-In Pack CD's though...
    Ian

  • I just installed Creative Suite v 6.0 Master Collection and downloaded all product updates - I tried

    I just installed Creative Suite v 6.0 Master Collection and downloaded all product updates - I tried opening a document created with InDesign v9.x Cloud version and I get an error that do not have the latest... what is going on here?

    CS6 Master Collection is the last perpetual licensed product. The files created with CC version of Adobe apps are not, in many cases, compatible with CS6 versions.
    Is there some reason you thought they were?

  • I have had creative suite premium installed on my computer for a long time, but now it states that my computers configuration has changed and needs to be reactivated, but it cannot be activated by internet, and the phone number states that adobe no longer

    I have had creative suite premium installed on my computer for a long time, but now it states that my computers configuration has changed and needs to be reactivated, but it cannot be activated by internet, and the phone number states that adobe no longer activates by phone. What is the solution to continue to use my program that I have had working on this computer for a long time?

    You do not state which version... if CS2 read next
    CS2 (and earlier) Activation Server replacement software
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
    When you install the special version of PPro2 on a Win7 or Win8 computer, you MAY need to right click the program icon and select WinXP compatibility from the option popup... AND Vista problems https://forums.adobe.com/thread/416347
    If not CS2, read next
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • My Photoshop Creative Suites Premium crashes when I try to print a document.  WHY?

    My Photoshop Creative Suites Premium crashes when I try to print a document.  WHY?  Why can I not print anything?  I have to save it and then print it with Preview.

    Nobody can tell you anything without proper system info or other technical details like printer used, print settings and so on.
    Mylenium

  • Help with reinstallation of upgrade CS 5.5 Creative Suite  Premium

    My is an upgrade version of Adobe Creative Suite 5.5 Design Premium, from upgrade Adobe Creative Suite Design Premium from Adobe Creative Premium.
    I have registered serial numbers for all 3 software. I could not reinstall with Adobe Creative Suite Premium disc so I downloaded the trial version of Adobe Creative Suite 5.5 Premium  and use the 5.5 serial number but the software said I need more to activate. I am not sure what to do next

    I will try to provide that information, but if I remember correctly Adobe Creative Suite 4 Design Premium is not listed  nor is my full version  Adobe Creative Suite Premium.
    By the way my phone number is <personal info removed> I do not have Skype at my office.

  • Upgrading from creative suite premium 2 to creative suite 5.5 standard

    Is this possible?
    Trying to do this but I cannot select the creative suite premium 2 from the drop down menu of the CS 5.5.

    Well I only have the screenshot of the options, and the language is in finnish but basically I have installes the computer again. Then I installed the CS5.5. First as a trial version. After the installation I proceeded to input the code from CS5.5 which was accepted. Then the program asks for the code of the older product I posses as I am installing the upgrade version.
    Are there different version of the upgrade versions? example that I need different upgrade version if I have old Photoshop and different upgrade version for the older creative suite?

  • Creative Suite Premium on Windows 7

    A friend of mine has Creative Suite Premium. It was installed on Windows XP. After upgrading his PC to windows 7 the Suite is not installing. What do you recommend?

    Win 7 Creative Suite Prem please see Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 for information regarding the activation server shut down.  You will want to download a copy of Creative Suite 2 and utilize the serial number provided on the download page.

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