We made a purchase and did not receive the product

we purchased 6 lp for $2.99 in   Sims free play and received the receipt but not the product

I've tried, said they could not help and I should get in touch with the USA App Store. But the problem of getting in touch with the App Store USA is the only option I have on the phone, and my English is not very helpful. Therefore needed a complete address e-mail.

Similar Messages

  • I made an in app purchase and did not receive it, what do I have to do to fix this?

    I made an in app purchase and did not receive it, what do I have to fix this?

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • I'm in Brazil and need to talk via e-mail or chat, with the USA App Store. It happens that I made a purchase and did not get because I live in Brazil and mistakenly bought the site of the USA. How do I? Do you have any e-mail the department in charge?

    I'm in Brazil and need to talk via e-mail or chat, with the USA App Store. It happens that I made a purchase and did not get because I live in Brazil and mistakenly bought the site of the USA. How do I? Do you have any e-mail the department in charge?

    I've tried, said they could not help and I should get in touch with the USA App Store. But the problem of getting in touch with the App Store USA is the only option I have on the phone, and my English is not very helpful. Therefore needed a complete address e-mail.

  • I have made an in-app purchase, but did not receive the item.

    I purchased some pro-cash for Tiger Woods golf on the iPad, through an in-app purchase. However, I did not receive the relevant credits, but was charged in full and received my iTunes Store invoice to confirm this.
    I have followed the instructions provided in the support guide on how to 'Report a problem' but the links don't function the way the guide says they shoudl and there are no contact details for the vendro (EA Games). How do I go about escalating this properly?
    Thanks in advance,
    Gordon

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • HT4009 I made an in-app purchase adn did not receive it, but was charged

    I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • HT1725 did not receive the goods i purchased

    hi,
    please help.
    I purchase USD99.99 of item in in application of chaos of three kindom and i did not received the goods but i was being charge for it.
    what should i do?

    Try contacting iTunes support and see if they can help (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I just upgraded to iOS5.  I did not receive the info in my email to activate the icloud account.  My email adress is not the same as my Apple id, but my correct email adress is indicated in my account and in the msg indicating to check...

    i just upgraded to iOS5.  I did not receive the info in my email to activate the icloud account. My email adress is not the same as my Apple id, but my correct email adress is indicated in my account and in the msg indicating to check...

    Start here, change your country if necessary and go to manage your account and request another email.

  • HT1541 Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

    Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

    You need to contact iTuens store support of teh game developers:
    http://www.apple.com/support/itunes/contact/

  • I purchased the Adobe Export pdf 10 hours ago and have not received the e-mail to confirm my address and password, then I can't use it!

    I purchased the Adobe Export pdf 10 hours ago and have not received the e-mail to confirm my address and password, then I can't use it!
    The e-mail address is correct and I've consulted the inbox and the  trashbox without result. And I don't know how to contact the seller Adobe...

    Hi Jose,
    After checking your account, I see that you purchased an ExportPDF subscription back in June (under the same email address that you use here in the forums). There are no other subscriptions under that email address.
    But, you should be able to log in to https://cloud.acrobat.com using this email address and your password. If not, please let us know.
    Best,
    Sara

  • How can I get my money back I BUY the  Coins in the game fieldrunners 2 HD were cut $ 9.99 $ from my account and did not receive any coins?! No. process MHFQZV02X8 please  cancel the operation, collected coins and thank you

    How can I get my money back I BUY the  Coins in the game fieldrunners 2 HD were cut $ 9.99 $ from my account and did not receive any coins?! No. process MHFQZV02X8 please  cancel the operation, collected coins and thank you

    Apple does not have a presence here, this is a user to user forum. You would probably have more success contacting iTunes Support at http://apple.com/support/itunes/contact/.

  • TS1702 i recently purchased an in-app item for my skylanders lost island game. I purchased that jewel pile worth Au$1.99, my account has already been debited but I did not receive the jewels.  Can anyone please tell me how I can get a refund or at least g

    i recently purchased an in-app item for my skylanders lost island game. I purchased that jewel pile worth Au$1.99, my account has already been debited but I did not receive the jewels.  Can anyone please tell me how I can get a refund or at least get what I actually purchased?

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Hello ..Forgot your answer to the secret question and did not receive an email message

    Hello ..Forgot your answer to the secret question and did not receive an email message

    As we don't know your location, call Apple from your National help number per the link below and ask them for help from the security people.   Contact Apple support
    It would also help if you could find a moment to fill in your profile so that we are better equipped to answer your questions.

  • TS1424 I was charged for 240,000 coins in slotmania and did not receive that many I always buy the $ 19.99 package. If I am being charged then I want the coins

    I was charged for 240,000 coins in slotmania and did not receive that many

    This is a customer support forum, Apple advisors will not address your concerns here. If you need assistance, visit the link below to contact support:
    http://www.apple.com/support/itunes/contact/

  • Did not receive the serial number

    I purchased Photoshop CC as a month-by-month membership, but did not receive the serial number. The transaction was done and went through by Paypal. What do I do now to activate the application?

    you don't get or use a serial number with cc.  you sign in to your cc desktop app with your adobe id.
    if you don't have the desktop app, go here and install it, https://creative.adobe.com/
    if you already have it installed, sign in with the correct adobe id, Sign out, Sign in | Creative Cloud Desktop app

  • I did not receive the serial number

    I there, my adobe id is
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]
    I purchase the adobe education one for a year, but I did not receive any serial number so I cannot use the adobe app.

    Hi there
    Alreay solved
    thank you!
    Shuming lai
    Original Message
    Sender:John T [email protected]
    Recipient:shuming [email protected]
    Date:Thursday, Nov 20, 2014 11:12
    Subject:[Adobe Creative Cloud] I did not receive the serial number
    I did not receive the serial number
    created by John T Smith in Adobe Creative Cloud - View the full discussion
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download  install  activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6945928#6945928 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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