We need help installing our new printer

We bought a new HP Photosmart 7520e printer because our old one wasn't working with our computer. We were assured by the salespeople that it would be compatible with Windows 8.
That doesn't appear to be the case! We've used the CD that came with it, tried to use the install wizard, the hpdoctor and nothing works. We still can't print.
there must be a simple way of doing this. Not to show our age but we remember when you plugged it in, ran the CD and you were Done!
Help us please

Hi mrschwartz,
Welcome to the HP Forums!
I see that you are trying to install your new HP Photosmart 7520 on Windows 8. I am happy to help you!
For further assistance, I will need to know:
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If there were any error messages during the install.
Hope to hear from you, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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