We need to cancel / delete further use of B2B custom app installed on ipad. how can we do this. we dont care that the redemption code is reusable. we just want to disable the app on the ipad. how can this be done ?

we need to disable a previously provided b2b custom app on a non supervised ipad. can we cancel the redemption code to stop access to the app for the user who used the code? any help is appreciated.

Wow, sorry to hear of your experience. Seems strange that your disk would just eject like they did. It could be a lot of things but more than likely you just kind of have to start all over.
What I would do is insert your system disk and instead of going immediately to an install I would go to disk utility and erase the drive. That will erase everything on the disk and give you a new blank disk to start with. After that I would try to reinstall the system. Assuming that goes well then you should be restored to where it was when you purchased it. After that you can reinstall all your applications or personal files. I hope you have good backups.
I remember one time I was having a similar problem and don't ask my why I did it but I actually could not get it to install a system. I removed both of my ram sticks, shut the computer down for about 10 minutes including unplugging it from the wall plug, then reinstalled the ram, plugged it back in and started up from the system disk and all worked just fine. To this day I have no idea if pulling the ram helped but I have never had to do it since and for some dumb reason that solved the problem I was having, which is the same problem you are having now. Call it voodoo but it worked.
Good Luck!!
Message was edited by: Al Van Malsen

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I purchased Lightroom 5 from Best buy and when I enter the redemption code to retrieve the serial number it say invalid code

How do I contact Adobe to find out why the code does not work?

Assuming you’re entering the correct code, and not confusing a zero for the letter O or 5 for S or 8 for B or similar, then if you mean you went to the store and bought a box, the cashier needed to have scanned a bar-code on the box and transmit that data to Adobe, otherwise the code won’t work. Maybe the code wasn’t scanned or maybe the data wasn’t transmitted in real time or maybe Adobe’s network didn’t get the data to the server right away. If this is something you just bought a few minutes before trying the code, maybe wait a little bit longer. Otherwise, there is likely a Contact Support button on the web pages that you can find on Adobe.com that will let you chat with an Adobe support person and they can perhaps tell you the status of the redemption code. Or maybe just go back to Best Buy with your receipt and the box and have them scan the code.

THE REDEMPTION CODE IS NOT WORKING ..... WHY ?

`why wont the redemption code work ? i put it in and than put in the code and it comes back the code is not good ...

LTS505 are you entering the redemption code at http://www.adobe.com/getserial/? If so please review Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html. If the redemption code is still failing then please contact our support team.

I gave my ipad 2 to my brother last month. After that he erased all content and settings, sign in with his apple id. The next day until now, I found out that I can not udpate my apps both on my iPhone and iPad Air. What should I do? Thank you in advance.

I gave my ipad 2 to my brother last month. After that he erased all content and settings, sign in with his apple id. The next day until now, I found out that I can not udpate my apps both on my iPhone and iPad Air. I had create new apple id, change my password, delete the icloud acc. But still I can not update my apps. I have many of red notifications on iPhone and iPad Air. What should I do? Thank you in advance.

1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working?

TS1315 I have just purchased the new iPad with the camera connection kit. I just want to bewant to be able to insert my SD card into the Pad and only view my photos, not import them to the pad. Can this be done and how do I do this. Please advise. Thaj

I have just purchased the new iPad with the camera connection kit. I just want to be able insert my SD card into the Pad and view my photos, not import them.Can this be done and how? Please advise. Thank you.

See this article: iPad: Using the iPad Camera Connection Kit
No, this canot be done, afaik. When your camera or card is connected, you will see the thumbnails in the camera pane, but not full size preview. So to browse your photos on the iPad you will need to import them to your camera roll. But you need not delete them from the camera or card after importing, so you might simply import selected photos to your camera roll from the camera grid and then delete them again from the camera roll after importing and browsing, without removing them from the card/camera.
Regards
Léonie

HT204266 Downloaded a movie through ITunes. Intended to use a redemption code. Only options were purchase or rent when searched for the title. Choose purchase, thinking that would prompt using the redemption code. Can I cancel that purchase?

Movie obtained through search for title in ITunes. Intended to use redemption code. Only option was purchase or rent. Choose purchase, thinking it would prompt asking for the redemption code. Instead, it downloaded the movie and charged my account. Can I cancel that order and have my account credited for that accidental purchase?

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I bought an ipod touch 5 from Dubai carrefour. Th seller told me that the ipod that ı bought has a facetime . But when ı want to activate ipod ı couldnt see the facetime app. Please show me how ı could activate facetime.

I bought an ipod touch 5 from Dubai carrefour. Th seller told me that the ipod that ı bought has a facetime . But when ı want to activate ipod ı couldnt see the facetime app. Please show me how ı could activate facetime.

If FaceTime is not hidden by Restrictions (Settings>General<Restrictions) you got duped. iPods officially sold in Dubai and some other countries that prohibit FT do not have FT and there is not way to get FT on those iPods.

Can I use the redemption code for more than one machine for Photoshop Elements?

I want to use the Photoshop Elements that I bought on more than one machine. Is that
possible using the Redemption Code? It says it was used with another Adobe ID.
Thanks

Hi Stover,
Typically you use the redemption code to retrieve your serial number for Elements products. The licensing for Elements allows the owner to install on two of their computers.
See these for reference:
Redemption Code Help
How many computers can I install Photoshop Elements on?
Hope that helps,
- Dave

My computer didn't reconize my ipod, it tell me I hav conect with another biblio,but I never put it in another computer.How I can't lose all the game on my ipod because itune want to erase my ipod and sync.What I can save the game in my Ipod to computer

My computer didn't reconize my ipod, It tell me I have syncr with a another biblio, but I nerver put it in another computer. How I can't lose all the game on my ipod because itune want to erase my ipod and sync, What I can do tosave

My computer didn't reconize my ipod, It tell me I have syncr with a another biblio, but I nerver put it in another computer. How I can't lose all the game on my ipod because itune want to erase my ipod and sync, What I can do tosave

I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever

I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever way I can re-install the software to the new computer? Thank you.

Hi,
Please go to the link below to download Photoshop elements 11
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
To get your serial number from redemption code click on the link below
https://redeem.licenses.adobe.com/getserial/s/redeem
Thank you,
Mohd. Naseem

I have photoshop elements 11 installed on my desktop pc, I want to install it on my laptop as well, I read that it can be installed on two systems, but I get a message taht the redemption code has been used by another ID, please help

I have photoshop elements 11 installed on my desktop pc, I want to install it on my laptop as well, I read that it can be installed on two systems, but I get a message taht the redemption code has been used by another ID, please help

A redemption code can only be redeemed once. It is used to acquire a serial number. The serial number is what you need to activate the installed software. If you did not keep the serial number when you first installed, you might still be able to find it in your Adobe account online if you registered the software.

I accidentally damaged the redemption code so i can't obtain a serial number. I am using an HP pavilion laptop. I am electronically challenged. Please help.

I accidentally damaged the redemption code for Photoshop Elements when I opened the box. I thought i was supposed to peel off the sticker to find the serial number. I am electronically challenged so this while process is confusing. please help. How can I obtain the necessary serial number?

John, let me explain. I recently purchased Adobe Premier Elements from
Staple or Best Buy. When I tried to install it, I was told that I needed
to go to an Adobe web site to get a serial number. There was a piece of
paper in the box that I had purchased that contained a redemption code. As
I went through the process on the Adobe site, I was told that I would be
shown a screen on which I would list that redemption code. Once I had
entered that code, I would be given the serial number required to finish
the installation of the Premier Elements code on my Mac desktop. I went
through the process several times and was never given a screen on which I
could enter the redemption code so I am unable to complete the installation
because I have no serial number.
Please let me hear from you. I spent over $120 for the code and will take
it back to the retailer if I cannot finish the install. This should not be
this hard.
Rusty Edmister
On Sun, Jul 13, 2014 at 6:23 PM, John T Smith <[email protected]>

I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get my serial number?

I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get the serial number, you guys made so difficult.

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
If you still need help...
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

I want to use some Greek letters. I found the font "Symbols" which shows what I want but I cannot print in it. I can print in all the other fonts.

I want to use some Greek letters. I found the font "Symbols" which shows what I want but I cannot print in it. I can print in all the other fonts. What can I do?

To type Greek, go to system preferences/language & text/input sources and check the box for Greek, plus the box for Show Input Menu in Menu Bar, plus the box for Keyboard Viewer. The select Greek from the "flag" menu at the top right of the screen and type. Select Keyboard Viewer from the same menu to see which key does what. Do not worry about the font, that is taken care of automatically.

HT201304 How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states. :(

How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states.

Did you do this
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
or maybe
1 - Use the Express lane and start here:
https://expresslane.apple.com
or the general place
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57

We need to cancel / delete further use of B2B custom app installed on ipad. how can we do this. we dont care that the redemption code is reusable. we just want to disable the app on the ipad. how can this be done ?

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