We only get 1.57mbps download and .37 upload on ou...
Hi,
We recently changed to BT Unlimited broadband. I have tested our incoming line speeds for the past 2 months and we only get an average of 1.57 mbps on the line from exchange to home (between 1.37 and 1.5 to our PC's) and a pathetic upload speed of just .37 mbps !
Two questions really ... [1] I realise we are in the countryside, by why can't our connection be faster & [2} if it can't get any faster why are we charged the same as people who can download at mega-speeds ?
Any information would be gratefully received ... we are desperate ... We can just squeeze netflix films into our Smart TV, but Iplayer and Youtube we can forget.
Thanks in advance ... Colin & Bev
Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
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