We purchased CS6 and let CC expire

Now we can't open CS6 or any of the older files. We are sent to the CC Registration page. How do we get CC to let go?
I know we are going to have to deal with .IMDL in InDesign files for a while, but we can't open any of the CS6 suite programs without being sent to the CC Subscription Manager.

Run the cleaner tool, reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Also refer to this:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Similar Messages

I purchased CS6 and am now just using it. I am trying to use Illustrator and it keeps giving me multiple errors relating to plug ins. It won't let me do anything, literally.

I purchased CS6 and am now just using it. I am trying to use Illustrator and it keeps giving me multiple errors relating to plug ins. It won't let me do anything, literally.

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Help - I just purchased CS6 and downloaded onto the new iMac I just bought. I cannot get it to open

I just purchased CS6 and downloaded onto the new iMac I just bought. I cannot get it to open. I think I may have purchased a windows version in error. When I clicked on "DesignStandard_CS6_LS16.exe I am told the application can't open because Microsoft Windows applications are not supported on OS X. Does anyone know how to contact Adobe directly? I keep going around and around on their site and have found no e-mail or phone number to contact them to get this straightened out. Can anyone point me in the right direction? Thanks so much out there for any assistance!

Trying to contact Adobe over the (long) weekend is not likely to get you very far.
Please see Return, cancel, or exchange an Adobe order -
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

I just purchased CS6 and I can't open from Downloads to install

I see two downloaded Illustrator files on my MAC after just purchasing CS6: an exe file and a 7x file, whatever that is. Neither opens. How do i get the install going?

you've download windows files. delete them.
then download the appropriate mac files.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I purchased CS6 and had problems with the Adobe Acrobat Pro so i uninstalled and now need to reinstall but serial number wont work. How can i reinstall ONLY Adobe Acrobat Pro since its included in CS6?

I purchased Design Standard CS6 the entire package. I downloaded and installed but I was continually having problems with Adobe Acrobat Pro. I tried updating to the newest version but it only made the problems worse (acrobat was super slow and constantly not responding). So i decided to try to uninstall and then reinstall the program. Well I uninstalled, and then attempted to reinstall ONLY the adobe acrobat pro but it says my serial number (which is for design standard) will not work. Since Acrobat Pro is included in the suite, i thought this wouldnt be a problem. Is there anyway to get around this without uninstalling the entire design standard and reinstalling everything? I only need to reinstall acrobat pro.

You need to reinstall Acrobat the the Creative Suite, you cannot download it is a separate application and install it that way because it will be looking for a serial number relative to being a singly purchased application.

I recently purchased CS6 and Lightroom 5. Would it be an unwise decision to join CC for Photographers?

I am not sure how long CS6 will be supported and updated. Are all updates and new versions included in CC?
thanks

CS6 is over 2 years old, CC is updated as often as new features are released... only you can decide if you need any of the new features in Photoshop
You should ask about Photoshop in Photoshop General Discussion

Purchased lightroom and photoshop for the year. But tells me it will expire.

Hello I had purchased photoshop and lightroom for the year membership. some reason it tells me a count down for my trial to expire.

Hi,
Please refer to the help document below:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

I have just purchased the new Canon 7D II. I am using CS6 and Lightroom 5.0, neither of which can open the RAW files although I see from the list of supported cameras that the 7D II is covered. I have updated both CS6 and LR so that is not the problem.

I have just purchased the new Canon 7D II. I am using CS6 and Lightroom 5.0, neither of which can open the RAW files although I see from the list of supported cameras that the 7D II is covered. I have updated both CS6 and LR so that is not the problem. Not sure what to do next.

It has been indicated that both of those cameras will be supported in the final release of Camera Raw 8.7. But there is no announced release date. There never is. I assume it will be before December 31. But that is only my guess based on the fact that the release candidate expires then.

Im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?

im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?
i try to download the song and it comes up with put in password. then it takes me to a credit card detail place. i have enough money on my account i shouldn't have to use my credit card. how can i use the money alredy on my account?

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

Why not let me have Acrobat Pro XI and DC much like I have CS6 and CC?

I've loved CC so far because it let me have both CS6 and the new CC apps. That meant there was no slowdown in production while I learn how to use the new app. When crunch time came, I could just turn to my trusty old app that I know like the back of my hand. I'm a huge fan of the CC subscription model and the constant rollouts, but this is the first time I felt like the rollout was forced upon me.

Thanks Dov,
That makes sense for why Acrobat is the exception to the parallel installation rule. Thanks for the explanation. I didn't mean to imply that Adobe made me install DC, just that there doesn't seem to be a way to roll back the installation - at least not within the Creative Cloud App. Is there a trick to do that?
Also, I haven't tried this, but could I have both Acrobat Pro XI and Reader DC on the same machine? I was thinking of using that as a work around to have both the old familiar acrobat, but also start using the doc share/fill and sign stuff that I like in the new DC. Does that cause too many problems to be practical?

I am running a laptop with windows 7 on it and trying to use the save as feature in Photoshop CS6 and won't let me save as anything. Please help?

I am running a laptop with windows 7 and am trying to use the save as feature in Photoshop CS6 and it wont let me save as anything. Can someone please help me with this?

A screenshot of your Photoshop work area showing the open file you want to save as, the Layers panel open, and the Save as... dialog open might give us a clue as to what is going on.
To take a screenshot and save it as a file
For Windows 7, Printscreen, open a New File in Photoshop, Ctrl v to paste, then save as jpeg (the other trick was for windows 8)
Use the Camera icon on your reply to upload it.
Also File > Save for Web is a good workaround if you just need a jpeg, png, or gif.
Gene

I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. W

I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. When directed on Adobe's site to access the serial number, it takes me to an outside 3rd party site, which I tried but it does not actually work. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hey beccac85068042,
Adobe will provide you the serial number only if you are a registered user.
Please refer the following link to know more on registration for Adobe products:
Adobe product registration FAQ
You might Contact Customer Care and seek help on the same.
Regards,
Anubha

Tough question: Can I purchase an off-contract iPhone 5 from Verizon and let my brother use it in Europe?

I have an iPhone 4S with Verizon, and I wanted to know if it would be possible for me to buy an iPhone 5 for the off-contract price just as if I was purchasing it for myself, and then ship it to my brother in Austria and let him use it there on the GSM network.
The reason I think this might be possible is because the GSM part of the Verizon iPhone 5 comes unlocked out of the box (or so I've been told)
One obstacle that might stand in the way is if I have to activate the iPhone 5 with Verizon before I send it to him.
Let me know if this would be possible.

If it is truly unlocked (versus the sim slot being unlocked), then yes you would be able to do this. I have no way of actually verifying if my VZW iPhone 5 is truly unlocked (I don't know of a local iPhone 5 AT&T customer to use their sim to see if my phone will work) but maybe someone on here has been able to verify this further than just what some articles state. Otherwise, if it's just the sim slot being unlocked then you would need to keep the phone active on VZW and your brother can use simcards on Europe to roam instead of paying the VZW roaming charges.

Need InDesign, Illustrator, and Photoshop for printed magazine... should I purchase CS6 or Creative Cloud?

Need InDesign, Illustrator, and Photoshop for printed magazine... should I purchase CS6 or Creative Cloud?

Some questions
Can you do what you want with 3+ year old versions, or do you need the latest features?
Do you want to pay one time for a perpetual license, or do you want to pay monthly rent?
Creative Suite 6 or Cloud Plans https://creative.adobe.com/plans

How to reinstall Photoshop extended onto a new computer and purchase CS6.

I need to reinstall my photoshop extended. I can't find the window to reinstall it. I don't have a cd and I communicated with adobe but have not heard. It is registered in products. I bought it on July 27th 2013, then I want to purchase CS6 photoshop. Please help. Kaz

Have you looked here?
Download CS6 products

We purchased CS6 and let CC expire

Similar Messages

Maybe you are looking for