"We're sorry, but this product serial number is not valid."

I get "We're sorry, but this product serial number is not valid. Please check your information and try again." when I try to activate my AppleCare Plan for my MBP 15" (2011). It's the correct serial number. What should I do?
Thanks!

I got this error too....but then instead just logged into the part where it says "view" on this page....
http://www.apple.com/support/applecare/view/
and then saw my new mini was already registered.........

Similar Messages

  • Product serial number is not valid

    got a new iMac a couple of weeks ago through Amazon, along with AppleCare.  I just tried to register but when I try to enter the S/N I get this error message.  I've tried typing and a copy/paste - no go. 
    Unfortunately Apple is closed now and I'm on the road for a few days.   Any ideas?

    Hi...
    Go here :  http://www.apple.com/support/applecare/view/
    Sign in with your Apple ID, your iMac may already be registred for applecare.
    /Dennis

  • The serial number is not valid for this product

    Hello,
    I have changed laptop and tired to reinstall Photoshop but says "The serial number is not valid for this product". I used same serial on my old laptop.
    I installed trial version then tried to activate, but says same error.
    note: It is photoshop 12 for windows , english version , CS5 , volume license
    Could you please help.

    Hello,
    I have changed laptop and tired to reinstall Photoshop but says "The serial number is not valid for this product". I used same serial on my old laptop.
    I installed trial version then tried to activate, but says same error.
    note: It is photoshop 12 for windows , english version , CS5 , volume license
    Could you please help.

  • I'm trying to reinstall photoshop CS5 in a new laptop but i have an "The serial number is not valid for this product" error

    I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an "The serial number is not valid for this product" error.
    I have deactivated photoshop in the old computer.
    The old laptop have photoshop installed with the DVD but the new laptop don't have DVD so i downloaded cs5 from Download CS5 products. ¿Maybe doing this is an error?

    the installation files work the same whether from a  disc or download, but there are other ways to mismatch a serial and installer.
    Error "The serial number is not valid for this product" | Creative Suite

  • When i want to ask the guaranty status of my apple wireless keyboard, i got an error: apple keyboard We're sorry, but this serial number is not valid. Please check your information and try again.

    When i want to ask the guaranty status of my apple wireless keyboard, i got an error: apple keyboard We're sorry, but this serial number is not valid. Please check your information and try again.

    If you purchased the iPhone from Apple or an authorized Apple reseller,
    contact them for assistance. If you purchased elsewhere, go back
    to that retailer and get them to give you a new iPhone or your money
    back.
    If you have checked the serial number carefully and re-entered it
    and that gave you the same error message, contact Apple if purchased
    from Apple or authorized retailer; otherwise you have been scammed
    and need to pursue the matter with the business you obtained the
    iPhone from.

  • Error "The serial number is not valid for this product" | Creative Suite

    HI together,
    I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
    Regards
    René

    Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
    So who is able to reactivate my Serial Number so that I'm able to use my product?
    info: Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info: You are now chatting with Richa.
      Richa: Hello! Welcome to Adobe Customer Service.
      Richa: Sorry for any inconvenience this has caused
      Richa: May I get the serial number?
      Richa: Are we still connected?
      Richa: We have not heard from you for some time.  Do you wish to continue to chat?
      Richa: Are we still connected?
      Rene Pardon: hi
      Rene Pardon: for sure
      Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
      Rene Pardon: <Deleted >
      Rene Pardon: i registered for the education version of production premium 5
      info: Your chat transcript will be sent to r*@*.de at the end of your chat.
      Richa: ok let me check
      Richa: please wait
      Richa: Thanks for your patinece
      Rene Pardon: do you also need my "authorization code" for this product?
      Richa: I need to transfer the chat to
      Richa: tech rteam
      Richa: please wait
      Rene Pardon: ok
      Richa: I am sorry
      Richa: But I will not be able to transfer the chat
      Rene Pardon: is there a phone number i can call?
      Richa: As the serial number is canceldd
      Richa: and we do apologise
      Rene Pardon: why was it canceled?
      Richa: but there is no phone support for this product
      Rene Pardon: i don't understand because i payed a lot for this
      Richa: Its showing canceled
      Rene Pardon: so what are the options?
      Rene Pardon: i need this product right now and i payed for it so why can't i use it?
      Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
      Rene Pardon: as you can see, i'm the person who payed for this software
      Richa: I am sorry I just checked it
      Richa: it is canceled thats why you are getting invalid error
      Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
      Richa: I am sorry Rene
      Richa: But its showing canceld
      Richa: so cant help you with that
      Richa: I wish I could help you, but my hands are tied
      Rene Pardon: that's what you told me several times so who can help me?
      Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
      Rene Pardon: so please tell me who is able to help me
      Richa: You need to place a new order?
      Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
      Rene Pardon: please get someone in your team who can help me
      Richa: I am sorry Rene..
      Richa: But unfortunately my team can not help you on this.. as the sersil is expired
      Richa: I mean canceled
      Richa: Sorry but we can not help Rene..
      Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
      Rene Pardon: Help me understanding...
      Rene Pardon: You're wasting my time!
      Richa: I am sorry
      Richa: I found the reason for cacnellation
      Richa: and its canceldd
      Richa: because you requested to cancel.  in year 2013
      Richa: On 30th april 2013
      Rene Pardon: but i only canceled the creative cloud, not my creative suite
      Richa: so we have refund and canceled it
      Richa: Its showing for this oserial?
      Rene Pardon: one moment
      Rene Pardon: i log into my account
      Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
      Rene Pardon: As you can see the product is displayed as "non-canceled"
      Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
      Richa: I am sorry but the refund was given and requested for this
      Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
      Rene Pardon: And why should I need a serial number for the Creative Cloud?
      Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
      Richa: I can not do that?
      Rene Pardon: But i guess someone in your Team can
    Richa: can not help you

  • My serial number is "not valid for subscription products", but of course it should be. how do I fix that?

    my serial number is "not valid for subscription products", but of course it should be. how do I fix that?

    Hello,
    general informations you will find there: https://www.adobe.com/account.html and this brandnew website:  Serial number and activation support.
    In case you bought your program from these firms like Amazon this "serial number" obtained from them is not a serial number, only a code with which you can request a serial number from Adobe.
    The following part, so I just see at least ceased to exist on my Adobe website, everything plays out in the link from above. I let it there as an info:
    Here you have to go through your "Adobe Store", and look for the button "Serial Number Request". Fill in the form and, after a while you will get a "real" serial number.
    Hans-Günter

  • Serial Activation Error "Serial Number is not Valid for this Product"

    I have Photshop CS5 Extended edition but when i try to activate the key it comes with the error "Serial Number is not valid for this product". The product has been activated two times before but the installation doesnt come with the error "Serial Number is already in use" or something similar. Any ideas on how to fix this?

    Hi Dynamikzz,
    As per the error message you received "Serial Number is not valid for this product", please follow the help document as below:
    Error "The serial number is not valid for this product" | Creative Suite
    In case you have received the error message "Serial Number is already in use", please follow the thread below as the activation count of Adobe CS5 applications is 2 :
    Re: serial number issue
    Regards,
    Sheena

  • I can't activate my serial number for adobe indesign cs5 "The serial number is not valid for this product"

    I can't activate my serial number for adobe indesign cs5"The serial number is not valid for this product"

    Alright- I am working on escalating this to our senior Volume Licensing team to help, but in the meantime, please ensure that you've tried the steps here: Error "The serial number is not valid for this product" | Creative Suite

  • Serial Number Not Valid- new Windows 7pro/ fresh install of Creative Suite 5 Design Premium Win from download will not accept license key. This serial number is not valid for this product is the only response.

    Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?

    The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group.

  • I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
    https://www.adobe.com/account/my-products-services.html#MyProductsHeader
    Sign in with the email and password that you bought it under.
    Click on the triangle next to your product and you will see the serial number assigned to you.
    You have a valid record and proof of ownership. Try again.
    Gene

  • Win8 CS5 serial number is not valid for this product

    trying to install my CS5 on a 2nd machine - a win 8 64bit machine. i purchased on my macbbok pro. my cs5 is saying the serial number is not valid for this product

    Perpetual Photoshop versions support one platform. For a fee you can switch platform and get a serial for the other platform.

  • This serial number is not valid for this product

    hey,
    i put my serial number and it saying that its not valid….
    what should i do?
    thanks

    i got the same trouble, but in my case the problem is in my company we buy 4 licenses for adobe design std cs6 6.0 MLP Lincese IE, that its for 4, windows or mac, we only use mac, but i use just 2, when i try to put the serial in the number 3 mac, the program say the serial number is not valid, try again, what i can do?@

  • When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???

    When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???
    / Jojja

    Oh my, I hope so too but its pretty common on these types of sites - even eBay sellers do it. Its all about the way they word it. Some sellers are very crafty in the way they word their ads misleading the buyer into thinking they're getting a legitimate and licensed product when it's actually not. Be careful in any future products you buy on these kinds of sites.
    My advice is to quickly write an email to the seller and demand to know what you just bought - Be VERY specific and thorough with your questions - for example on ebay  I bought a computer that had CS5 installed on it (but it didn't come with the install disks)  This particular seller installed CS5 or 6 as well as the Microsoft Suites on all of his used pc's. So before I bid, I sent an email to him asking if it included the product codes for the CS5 because I intended to register it for Adobe support. He advised me that he bought bulk licenses for all his software, he told me exactly where the product codes were on a document and they were in fact legit.
    Also check the return policy of the Site (not the seller) sometimes they offer a little protection to their customers. Be sure to contact their support department and their Fraud department if it turns out you were scammed. And definitely give negative feedback to the seller.
    One more thing, you should  also check with the Adobe licensing support department. In fact, do this FIRST - so that you're sure the code is no good. Sometimes the product codes have expiration dates (though I've never heard of it happening to entire suite) If this is the case they will issue you a new code free of charge.
    Good Luck. I really hope it all works out for you.

  • My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

    My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Maybe you are looking for

  • Acrobat 9 hangs when adding a text box

    It seems that any installation of Acrobat 9 I have come across, Acrobat hangs when adding a text box from "Forms>Add or Edit Fields". I may need to apply an update or two but this problem seems very consistent and reproducable. I plan on trying Acrob

  • Ich bräuchte eine anleitung für den Zen v auf deutsch. I need a German guidance for my Zen v

    I have some little Porblmes with ma Zen v. So questions like: Can i give mi Zen v only power y docking on the pc, or is there any cable to plug socket. And what is a removable disk? I cant speek english very well, but i hope you undertsand what i mee

  • OID - AD, Mapping OU's

    Two questions about mapping OID users to AD OU's. 1. Can DIP create new AD OU's dynamically? 2. How can I create one DIP mapping for users to take into account many AD OU's? Our OID is very flat, but AD has many OU's. In our picture of the world as a

  • How do I make mine look like Steve Job's??

    How do I get my contacts to have pictures next to them in the contacts menu like Steve's? I can't figure this one out...

  • Oracle database Performance testing

    What are the procedure to dp Oracle performance Testing??? Is there any tools to do Oracle database Performance or load testing??