"We're sorry, something seems to be wrong on our end. Please try again later."
Hello,
I'm a subscribent of a yearly CC plan, and everything was OK since now. Day before yesterday, when the schedule for next monthly payment tick, Adobe did not charge my card. And yesterday morning I received an email with a message like that (self-transalted since I received it in Polish):
"With the end of the payed period your account on CC was changed to free since we couldn't charge your card. To use paid account update the payment information [link] (...)"
Well, cool. But:
1. My card is OK, I'm sure about that and bank confirms that. Nothing was charged from it.
2. I can't update the payment information since I get the "we're sorry" notice.
Customer service can't help me, at least the online one. The sole response the guy came up with to malfunctioned payment information update was to perform... payment information update. And an advice to call 0800 which is not even responding (rejecting my every call with a busy signal, tried all day long yesterday).
Here's the issue - what now? I can't edit the information, the error doesn't seem to miraculously fix itself and I can't use a support since there's no competent support that I can reach.
Thank you for any help.
A.
I am having the same issue. When I try to update my payment information I receive an error that states, "We're sorry, something seems to be wrong on our end. Please try again later.
After Adobe's servers were breached I received a phonecall from my bank, stating that someone had used my credit card at a hotel in Mexico (I live in Ohio). I closed that credit card and was issued a new card. I want to update my card information on my Creative Cloud subscription. I chatted via the web with a customer service rep today. He was anable to help me. He suggested I call the Care Center. The hold was estimated at 2 hours. All I want to do is update my card information so the next time Adobe automatically bills for my subscription the transaction doesn't bounce.
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