We recently cannot open Mozilla FireFox browser, even with Internet connectivity. We can open Internet Explorer. How can we re-install (or do we re-install) when it appears that Microsoft will not allow us to download and execute. Thanks.

See question above

Same problem here. Win7 32.
Only the process appears, but no browser window.
Just a wild idea i had. I do have one other issue with the same computer that also shows the 3.6.4 problem. It has to do with the folder app in Picasa. I mean the one where one can decide which folder needs to be scanned or ignored and so forth. Every time I start this Picasa freezes instantly. I tried numerous things already. Perhaps both those processes are somehow somehow connected. Just a wild guess though.
I will send the debugging info over the weekend.

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I have an iPod nano which s loaded with music from a pc. My wife is trying to put the music from the nano onto her Mac laptop. It will not allow her to drag and drop music from the nano to iTunes. How can we get the music from the nano onto her mac laptop

can someone please tell me if it is possible to get music off a nano (loaded from a pc) and into iTunes on a mac laptop ?

You're dealing with two different Apple ID's so that won't work and according to Apple, they cannot be consolidated.
Frequently Asked Questions About Apple ID

My phone keep asking me to sign in to itunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?

my phone keep asking me to sign in to iTunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?

Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

Iphone 6Plus will not allow POP email account and cannot print to my wifi printers, I did on my Iphone 5 until I upgraded, can anyone help

Iphone 6Plus will not allow POP email account and cannot print to my wifi printers, I did on my Iphone 5 until I upgraded, can anyone help

I had talked with three people at Apple tech support on the phone, one person in the Apple store in Indianapolis, plus the other places I mentioned. Only the one young man in the Apple store was even able to identify the problem which was the POP vs. IMAP issue. And then like you said he was only able to say he hoped it would be fixed in the next update release. I did call him back this morning and told him about your simple solution, that I had seen it at the Apple forum, and that he might suggest bringing this topic up at the next staff meeting. I also let my Verizon rep know and an agent at Comcast. Something so simple yet it took three days and a lot of frustration to get fixed. Thanks again. You're my hero! ~ Carol Thomas
Also forgot to mention ... I got the iPhone 6 Plus about three weeks ago and did not have this problem. But I did a backup of my iPhone 5S on the computer and then used that backup to restore to my new iPhone. The iPad I did differently and just set it up as a new iPad with no restoring from the old one. That must have made a difference on the phone because it was set up just like the 5S ... as a POP3.

It will not allow me to download itunes it will run it then do securtiy check and then say program can not be downloaded, it will not allow me to download itunes it will run it then do securtiy check and then say program can not be downloaded

im trying to downlaod itunes to my computer i have windows 7 home preimum 32bit so i meet what u need to downlaod it but i will hit run or save either or it will start downloading then it will run the security check and then say that the program can not be downloaded i have norton virus as my protection on my computer i turned it off and trieed again and it still is doing the same thing it will not allow me to download itunes

Try disable all restrictions
Settings>General>Restrictions

Why does iTunes keep giving me bogus error messages. "Your internet connection is not working, check your connection and try again." My internet is working fine. iTunes is not working and will not allow me to download tunes.

why does iTunes keep giving me bogus error messages. "Your internet connection is not working, check your connection and try again." My internet is working fine. iTunes is not working and will not allow me to download tunes.

This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
I live in Europe ,So Be persistent and don't give up ! Aug. 2013

Our IT Director will not allow the appropriate TCP and UDP ports to be opened on the district WAN

I have about 30 Apple TV Units and our IT Director will not allow the appropriate TCP and UDP ports to be opened on the district WAN. When our teachers try to log on to Apple TV to broadcast lessons, websites, etc., they are booted off the network after about 20 minutes.
Any ideas for how I might solve this without having to hard-wire the Apple TV Units?

Honestly, you do not.
Either the IT director will cave and allow the appropriate ports or it doesn't work.
Hard wiring the ATVs will not rectify the problem.

I bought a new computer but the Adobe Download Manager will not allow me to download software?

I have already installed software onto two computers - a laptop and desktop, but now I have a bought a new desktop computer (imac), and I cannot get the Adobe Download Manager to download the software onto it. I have deleted the Adobe Cloud software from the old computer, and have the Adobe Download Manager (that works fine on the laptop) on the new desk computer, but it will not allow me to download anything other than trials with a 30 day limit. I am paying my monthly Adobe Cloud sub so getting very frustrated.

I know... I deleted and then realised I should have uninstalled. Stupid of me.
However, maybe people at Adobe read this or something, cos it has suddenly started working fine.
Thanks for reply BTW.

My Win7 Ultimate will not allow LR4 to download.Note:Current security settings won't allow.

My Win7 Ultimate will not allow LR4 to download. Message is"current security settings do not allow file to be downloaded". I have shut down all antivirus programs...still no luck. ?What to do?

More detail about your scenario is needed:
Windows 7 doesn’t download anything, itself. If you are using a browser to download and it is a browser security message then poke around in the browser settinsg to see if you can see a setting to enable or disable to allow downloads. If you are in a managed network environment it is possible that the downloads are disabled by a group policy that cannot be overridden by the normal user and you’d have to take up your issue with your supervisor or network administration personnel.
Assuming you’re using Internet Explorer, you might also just try another browser, like Firefox or Chrome available that might have more relaxed security settings.
The source of the message should be somewhat obvious and whatever is issuing the message is the thing to tweak the settings of. This really isn’t a Windows Security forum so don’t expect anyone to give you click-by-click instructions for each browser type and version.

The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?

I have recently switched from a PC to a MacBook Pro.
I have a large number of documents and photographs on a multiterrabite external drive, backed up on a second multiterrabite external drive.
Both external drives are formatted for MacIntosh. This has been verified by agents at an Apple store and also at Best Buy in two different cities.
This is the problem:
The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?
Also, the MacBook Pro will not allow me to rename multiple documents or photographs. I can click-and-rename a single one, but this is impossibly time consuming. I can batch-rename in iPhoto, but when I transfer the photographs to the external drive, the rename does not transfer.
I’m reduced to using my wife’s Toshiba to cut-and-past, rename, and transfer documents. It works perfectly. Is there any way to do this on the MacBook Pro?
Thanks!
Roderick Guerry
[email protected]

Roderick Guerry wrote:
The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?
No, this is a philosophical difference between Apple and Microsoft. Apple believes that it's dangerous to cut a file in case the user never pastes it; in that case the file is lost. Microsoft seems to not have this problem (if I remember Windows correctly) because they don't delete the originating file if it's cut but never pasted.
Even though Macs have a lot of keyboard shortcuts, philosophically Macs have traditionally been mouse-first. This applies to file copy operations. In your case, what a Mac user would do is open the source window, open the destination window (on your second drive), and then Command-drag the selected files from the source to destination window. This is because a normal drag would leave the originals behind, while adding the Command modifier key tells OS X that this is a Move, not a Copy, so don't leave the originals behind.
(In addition there are different rules for drag-copying within the same volume or between different volumes. If you drag between two folders on the same volume, the files are moved. If you drag between different volumes, the files are copied unless you hold down Command to delete the copies on the source volume.)
Roderick Guerry wrote:
Also, the MacBook Pro will not allow me to rename multiple documents or photographs. I can click-and-rename a single one, but this is impossibly time consuming. I can batch-rename in iPhoto, but when I transfer the photographs to the external drive, the rename does not transfer.
Two problems in this case. First, batch file renaming is not built into OS X unless you build something with Automator. However, there are many utilities that can do batch file renaming which you can find at macupdate.com or on the App Store. Since I work with media I often batch rename using one of the media managers I have lying around like Media Pro or Adobe Bridge (comes with Photoshop).
iPhoto is a database front end designed to shield the file system from the consumer and let them concentrate on creativity and sharing. As such it is often a poor choice for managing files directly. When you "transferred the photographs" chances are you moved the originals, not the ones iPhoto edited which are stored in a hidden folder.
Roderick Guerry wrote:
I’m reduced to using my wife’s Toshiba to cut-and-past, rename, and transfer documents. It works perfectly. Is there any way to do this on the MacBook Pro?
There will not be a way to do it exactly like Windows. As described above, there are ways to do it "the Mac way." If it is possible to remove judgment on which way is "better" you might find the Mac way to be acceptable, but of course sometimes we simply prefer what we're used to.

HT1491 My iPad only shows one song from a whole album I purchased on iTunes from my Macbook. iTunes only shows the album as purchased but will not allow me to download to iPad.

I bought a full album on iTunes but the iTunes on my iPad mini will not allow me to download the full album. It shows that I have purchased the item but the purchase does not show up in my "Purchase" tab of iTunes on my iPad. I have updated my iPad completely. I have spent all weekend trying to fix this issue and I am so frustrated!!

Thanks for the reply! I am using the same username for my Macbook and iPad but had to update my Apple ID to a current email. After I did that I updated my iPad to the current system and then my iTunes stopped recognizing my purchases. It wasn't until JUST NOW that my original Apple ID would allow my password to delete itself from the iPad. So the issue seems solved now. User error.
Thank you!

HT5731 WILL NOT ALLOW ME TO DOWNLOAD A MOVIE THAT I HAVE A DIGITAL COPY FOR IT GIVES ME A MESSAGE ABOUT PURCHASING A HD VERSION VS SD VERSION

WILL NOT ALLOW ME TO DOWNLOAD A MOVIE THAT I HAVE A DIGITAL COPY FOR IT GIVES ME A MESSAGE about purchasing a hd version vs the sd version

Hello everyone,
I was having the exact same, irritating, problem. The only way I was able to work around this lovely little quirk was to redeem the code on my iPod touch. I would guess it would also work on any apple touch pad device. I only had to input the code once and it began downloading. I was then able to go back to my iTunes on PC and it began downloading there too.
*Sidenote: Be sure to uncheck the "Download HD when available" option.
I hope this works and helps the rest of you.

HT5919 My company will not allow us to download iOS 7 due to software / security issues on our end. The problem is I need to download numbers but it says I need iOS 7. Is there any way to get an earlier update that's doesn't require ios7?

My company will not allow us to download iOS 7 due to software / security issues on our end. The problem is I need to download numbers but it says I need iOS 7. Is there any way to get an earlier update of numbers that's doesn't require ios7?

Thank you so much! It's updating now. I'm hoping that once the update is finished that it will sync like normal as well. Of course I'm still a bit confused/concerned about how it refused to update on it's own, but for now that's not a problem. Hopefully from now on there won't be any more problems.

My wifes iphone will not allow her to download from the app store when not connected to the computer. Does anyone know what is wrong?

My wifes iphone will not allow her to download from the app store when not connected to the computer. Does anyone know what is wrong?

Resetting your Mac's PRAM and NVRAM
If you have Apple Care you should give them a call.

ITunes on Vista HP will not allow me to 'drag and drop'

iTunes on Vista HP will not allow me to 'drag and drop' saved mp4 or mp3 files into any playlist.
As I am totally new to Apple products please help me.
Thanks

Okay...no replies as yet so I've been having a play.
I have the latest version of iTunes from the Apple site and my tracks have been downloaded from the net into MP4's in one file.Now,if I try and 'DND' into any of the music folders nothing happens....EXCEPT when I hover he cursor over 'iTunes DJ'....when released the tracks can now be found in 'Recently Added' folder,and can be played.
Now...how do I get them into a folder ? Well,it's time for bed so will play again tomorrow (although I bet i'm up until 1am trying to figure it out !! ).

We recently cannot open Mozilla FireFox browser, even with Internet connectivity. We can open Internet Explorer. How can we re-install (or do we re-install) when it appears that Microsoft will not allow us to download and execute. Thanks.

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