We used apple configurator to supervise lap tops and now the lap top we used failed and has been damagedd- We cannot connect to ipads using the mobile cart or individually with the new lap top- we get the massage "unable to connect device.. suggestions??
I am not sure if there is a way to erase the ipads as they have resrictions in each pad from the original configurator..
I had this exact issue. However, I was not even able to "see" the pending downloads when I tried fixing them using the solution above.
In another thread, I saw that someone mentioned an issue with the use of the "&" (ampersand) symbol in your appleID information. I had recently changed my name and it did include the & symbol in my name (not the appleID itself). I replaced the ampersand with the word "and" and saved. I then went to the iTunes store and logged into my account there and made the same change on my billing name.
Voila! I could now access the 7 pending downloads on my desktop Mac and download them, and all iPhone/iPad/Ipods were again able to download from the app store.
incidentally, I had several support tickets open on this issue and never once did the Apple person even suggest that this might be the issue.
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i have just dowloaded the icloud control panel on my PC and i am am able to see everything that has been pushed to icloud from my ipad. However i cannot see my email. i can send from the computer using icloud, but i do not see any mail that is being received by my ipad, which is set up with my mail server. What haven't i checked lol?
turn your ipad off by holding the sleep wake button for 5 seconds and slide to turn off then turn it back on and the apps should be finished and if the apps didnt finish just redownload them
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My PC has been restored to factory settings, can i sync my music on my ipod with a new itunes page.
my PC has been restored to factory settings, can i sync my music on my ipod with a newly downloaded itunes
You'll want to copy the music from your iPod to your computer and into iTunes first. See this older post from another forum member Zevoneer covering some of the different methods and software available to assist you with this task. Once you have successfully copied all your content back to your PC and into iTunes, you can safely Erase and Sync your iPod.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock -
I need to update my Mac OS. Currently it's using os 10.5.8 version what would be the next version I need to install? Thank you for all your help.
You need to buy a Mac OS X 10.6 DVD, install it, and run the 10.6.8 combo updater. Mac OS X 10.6 requires a Mac with an Intel CPU and at least 1GB of RAM.
(94922) -
Anyone having problems with the Abc app no loading since it has been added?
Anyone having problems with the Abc app no loading since it has been added?
Hi Popalotofstyle,
Thanks for using Apple Support Communities. It may be worth trying a restart of your Apple TV to see if that allows the ABC app to load:
Apple TV: How to restart your Apple TV
http://support.apple.com/kb/ht3180
Cheers,
- Ari -
Senario:
Need to manage 500 Enterprise iPads
Requirements;
1) Trackable via Find my iOS device (we have 500 iPads and with the 100 device limit per iCloud account for Find my iOS device limit we have 5+ iCloud accounts).
2) Individually named iPads for locating and sending commands to wipe, lost mode, etc.. on map per Find my iOS device (we uniquely name them in Apple Configurator either by using the "sequensetially numbering feature", or by creating individual back ups (yes, 450) with the name specified in the image).
3) Find my iOS device feature enabled in base Prepared or Supervised image (using one of our 5+ iCloud accounts) (image can be created during prepared stage, or in supervised stage) - tried both and have the same issue - which I am getting to...
4) VPP codes for paid apps (all VPP codes purchased with generic account which is the Apple Admin account for VPP purchases). Apple Configurator is set up under a different/ unique Apple account (i.e. not VPP admin account) and not logged into iTunes for any purchases/ services).
Issue: Can not do any following senarios;
A)
1) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Prepare stage (added during preparing stage)
2) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Supervised stage (added after supervising, and then backing up that supervised and iOS Find my iOS device enabled)
B) 1) Apply master image to any Supervised iPad (under senario step A) or senario step B)), including the (Supervised or/ Prepared iPad that was used to create the maset iOS 7 image
Result = fail with Apple generic code "4" ; This is obviously due to Find my iOS device feature enabled during image capture.
According to Apple (see Apple Config. Help) the 'Activation lock' (new feature in iOS 7) will not be enabled on a supervised device when an iCloud account with "Find my iDevice" is enabled. Their "help files" seem to imply after the device is Supervised, and a person (presumably and end user) adds thier own iCloud account with Find my iOS device enabled the activation lock is not enabled and erasing/ reconfiguring with Apple Configurator will not cause reimaging probhlems such as requiring the end user's credentials to reconfigure the device using Apple Configurator (i.e. you won't need the end user's credentials).
Needed: To be able to configure Supervised iPads with iCloud account (Enterprised owned iCloud account) configured on the basse image, which has Find my iOS device enabled, and to be able to apply that base image to all Enterprise iPads without generic apple error code 4 issue.Hi all
I am trying to replicate these steps in my environment but I am having trouble getting an iCloud backup restored to a supervised device. Can someone clarify the steps? The parts I am unsure on are:
1) Do you Prepare in Configurator with all the institution owned apps? Or do you install them after restoring the iCloud backup?
2) After entering the personal AppleID to restore the iCloud backup, the setup wizard prompts for the Institution/Configurator AppleID, there is an option to 'Skip Now'. Do you enter in the password for the institution account? or do you skip that step?
3) What exactly is on the screen in the 'mini setup assistant' after the restore when you Refresh with Configurator?
Any help would be greatly appreciated! -
I am trying to use apple configurator with ipads. I have been successful with preparing and supervising all ipads but one. When preparing it in configurator, I receive an error that it is refreshed but with an error. Under supervise, I am not able to add apps. I have erased all content to start over but this does not work either
Are you trying to restore a backup, or just sync some apps? Do you have profiles installed on the device?
Have you plugged the ipad into iTunes, and did a fresh install? I'm assuming the device went through the prepare setup properly. You many have to unsupervise it first, then plug it into iTunes to wipe it completely.
I'd then do each step seperately. Prepare it, then install 1 app, if that works, try another app, then maybe a profile. -
Why does apple support help *** u me this opening statement help anyone without the knowledge to undertand what to do?
Use Apple Configurator* to deploy a configuration profile with a Wi-Fi payload that contains the proxy configuration.Post in your native language, nothing posted so far makes any logical sense.
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I'm trying to prepare some new iPads using Apple Configurator and the download of IOS8 failed.
The error in Apple Configurator is "Unable to download iOS 8.0. The firmware image was corrupted. Please retry the operation."
Is there a way to get the Apple Configurator to try to re-download iOS 8?Apple Support had me delete the image file from the following location:
~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.confi gurator/firmware/
The file name was iPad3,4_8.0_12A365_Restore.ipsw
I deleted this file and ran the prepare again and it download the iOS 8 ok and successfully prepared the iPad. -
I am trying to configure some new unsupervised iPod touch 4th generation using Apple Configurator but it won't give me the option to install the app that appears on the Apps tab. I have tested the to see whether it works in supervised mode and it does but in Prepare mode it won't let me tick the box.
Any ideas anyone?
Many thanks
Mario.The requirments say:
Requirements: Compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPad 2 Wi-Fi + 3G, and iPad Wi-Fi + 4G.Requires iOS 5.0 or later.
No mention of iPod touch
http://itunes.apple.com/app/jack-boxer/id530122469?mt=8 -
I work for the Los Angeles Unified School District. I am looking for a way to remove or hide access to the settings on iPads using Apple Configurator (V1.7.1). Can anyone assist?
A similar question came up yesterday. One of the responders posted this:
Consider DEP, Device Enrollment Program. This will establish the company as the owner of the device. It will lock an MDM to the divice which in turn will lock profiles to the device.
Quick overview of zero-touch MDM enrollment, DEP
http://www.apple.com/education/it/dep/
"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
https://www.apple.com/ipad/business/docs/iOS_Enterprise_Deployment_Overview_EN_F eb14.pdf
[DocumentBodyEnd:d1616e95-b4ff-4e33-bf0b-3835cf3236c0] -
How can I distribute the free version of Numbers, Keynote, and Pages using Apple Configurator
I am trying to use Apple Configurator to mamnge a set of classroom iPads. I have figured out how to purchase apps via the VPP account and distribute them, but I can't figure out how to distribute the free versions of Pages, Numbers, and Keynote. When I try downloading these apps on the Mac running Configurator, they show up as a paid version. Currently, I have to disable the option in Configurator that removes non-mamanged apps and then install the apps manually on each iPad. Does anyone have a better option than this. My hope was to be able to completely manage the iPads by simply pugging them into the Mac.
The apps is not only for iPhone 5c and 5s. its for all apple products that are purchased with iOS 7. I don't believe if you already have the product then update it to iOS 7 that the apps will be free. I believe that you have to purchase the product on or after the 18th since iOS 7 will already be on the products.
Edit...All compatible iOS 7 products activated on or after September 1st, 2013 will recieve the iWork apps for free. So yes he/she will recieve the apps -
I manage 60 ipads for a school using Apple Configurator. Need to update my devices to iOS7 and Apple Configurator to 1.4.3...Is it best to use Mountain Lion or Mavericks, as I also need to update from Lion 10.7 for the new Apple Configurator and iOS7 to work properly.
I always run a Time Machine backup before updating anything and recommend you run a backup as well. Paid apps should migrate over without any problem. If you have problems with VPP codes not transfering over properly, you can talk to your Apple SE or contact VPP for Education support and they can help you. While I haven't experienced any problems with updating, its never a guarantee that others will have the same experience.
Good luck!
~Joe -
Is it possible to use Apple Configurator to do a remote wipe of an iPad? Or must I use the profile manager tool within OS X Server?
no apple configurator connects via usb
you'll need a MDM solution such as OSX server profile manager for remote wipe
OTA pushing profies remote wipe etc
you could use icloud for remote wipe -
I'm getting a error message when using Apple Configurator "unable to send ClearPasscode command to device"
Yes, that is correct. My spreadsheet has the following information in those cells if you want to compare yours on Monday:
Product Type
Application
|
AdamId:
<and a 9 digit number>
I ended up bringing the Macbook Pro home with me after struggling with it for a half hour at the end of a long day. I called and within 5 minutes the problem was corrected. The technician said they were getting calls all day.
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