We've encountered the following issues: Adobe Application Manager failed to install.

When I attmept to open / load Adobe Application Manager I get the following error message:
We've encountered the following issues: Adobe Application Manager failed to install.
OS: Windows XP Professional
Any Help would be appreciated.

Which operating system are you using?  Are you able to utilize other Adobe AIR applications successfully?

Similar Messages

  • Error message "We have encountered the following issues: Creative Cloud desktop failed to install

    I have Creative Suite 6 Design and Web Premium.  The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom.  When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
    System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. .  System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
    Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
    CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
    The error block is      Adobe Installer   (at top)
    Message body         We've encountered the following issues:
                                  Creative Cloud desktop failed to install
    Appreciate any assistance.

    Hi BillC29,
    Welcome to the Community,
    Try the following steps and let us know if it helps:
    Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
    Once done rename OOBE Folder from these locations to OOBE.old
         Windows: C:\Program Files (x86)\Common Files\Adobe
                            C:\Users\(UserName)\AppData\Local\Adobe
    Restart Windows
    Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
    Launch Creative Cloud.
    -Ankit

  • The Adobe Application Manager failed to install

    When I try to download an app, a new window opens and begins updating Adobe Application Manager.  Then I receive an error message stating "We've encountered the following issues: Adobe Application Manager failed to install"  Then Quit.  I also don't see the Creative Cloud installed on my system.  What am I missing?  Help!

    Spin It Creative please see http://forums.adobe.com/message/5424231#5424231 where this topic has been discussed.

  • CC Adobe Application Manager fails to install...

    I just purchased Adobe CC (I'm a current CS6 Production Premium owner) and login in with my Adobe ID, attempted to download Adobe Photoshop CC and got the following error:
    Adobe Application Manager
    We've encountered the following issues:
    Adobe Application Manager failed to install.
    My system is Windows7 64bit.  I looked thru my Windows7 event logs and NO errors are being shown.
    I've attempted to contact "live chat support" but I appear to be on infinite "hold" with estimated wait that goes from 23 minutes to 22 minutes to 23 mintues to 22 minutes (has been doing this for 50 minutes now) -- I guess A LOT of people are having problems with CC.
    I gotta say, my "introduction" to Adobe Creative Cloud has definitely NOT been a good one.  If I can't get a solution soon, I'll just get a refund on my CC Subscription and look for alternate "creative" software.  Not a happy customer.  I suspected this CC subscription approach was going to be problematic, and it is!
    Rob

    I finally got thru to live support and they resolved the issue.
    1.  Moved a file omp.db from AppData\Local\Adobe\OOBE to desktop (it gets re-created later)
    2.  Tried to install AAM again from download center, it failed
    3.  Downloaded AAM to a local dir and extracted and "Run as administrator" on Setup.exe, it still failed.
    4.  Went to download center on web and tried to download AAM, click download button on web site and it opens AAM and I logged in ... most bizarre
    I'm not really sure how or why this worked since the install still reported at Failed even when "Run as administrator", but AAM is working now and I was able to install other CC applications using it.
    I'm almost 100% certain this is a security issue with Adobe's installer, somewhere in the chain something isn't getting/requesting elevated trust so when the installer tries to proceed it's hitting an OS security violation which is preventing the install.  So you might want to take this bug back to your CC developers and let them know they've got a trust/permissions problem with their installer.
    Rob

  • Why does Adobe Application Manager fail to install?

    I just subscribed to the Creative Cloud. I am trying to download applications.  The download starts with an update to Application Manager.  Each time, I get the error message,"We've encountered the following issues:  Adobe Application Manager failed to install."  I'm not able to install any of the CC applications.  [I've tried Acrobat and Photoshop.]

    I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
    I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
    Step 1: start task manager and close ALL adobe running apps including akami session
    Step 2: click on the windows icon and type in search bar %appdata%, enter
    Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
    Step 4: Click Local, then Adobe, then oobe, delete the oobe file
    Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
    Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
    Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
    Step 8: close the black window
    Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773  and download the creative cloud adobe application manager
    Step 10: Run the application
    Step 11: Log in and download the software you want
    If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps.  I'm not sure I had to do this step but I was desperate after 2 days doing whatever.  Each tech person gave me different information.  The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer.  If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
    Hope this helps anyone who hasn't figured it out! 

  • Installing cs6 on a new laptop, I get error message "Adobe application manager failed to install"

    installing cs6 on a new laptop, I get error message "Adobe application manager failed to install"
    Is this because I need to deactivate cs5 on one of the computers?
    CS5 is on 2 old computers. I used Migration Assistant to migrate the applications to the new laptop which is a 3rd computer.
    What do I need to do?

    I used Migration Assistant to migrate the applications to the new laptop which is a 3rd computer.
    Forget that part. The apps won't work. Adobe apps must be installed properly. That may well explain your issues with CS6, too. Generalyl, though, there is no need to uninstall older versions...
    Mylenium

  • What to do if "Adobe Application Manager fails to install"?

    What to do if "Adobe Application Manager fails to install"?

    I get this same message. I am on Windows 8.1 and I was installing photoshop cc when I got the message. What other info do you need?
    **Update**
    If you follow the instructions in the email receipt when you buy, it works. If you follow the instructions on the screen, there's a couple of steps missing.
    Lorraine

  • Adobe Application Manager fails to install when I try to download CC

    I have tried to download CC but keep getting the error messate that Adobe Application Manager fails to install. How can I download CC?

    For Windows 8, 64-bit,
    I Renamed OOBE to OOBE_old located at
    C:\Program Files (x86)\Common Files\Adobe
    I then relaunched the Browser
    I went to https://creative.adobe.com/products/creative-cloud
    I Signed in with Adobe ID and password.
    I clicked on the  download button but absolutely nothing was happening.
    You will find below a video showing what happens when I click the download button when OOBE is not renamed.
    http://www.youtube.com/watch?v=Q9NlOVXrx4k
    Pictures
    I hope this bug will be fixed promptly because all my CC applications are now paid for a while and not yet presently accessible and useable.
    I feel, in all fairness, until the problem is fixed, Adobe should provide a credit.
    Thanks for your understanding.

  • Adobe application manager fails to update/install

    Please help me resolve this error and update App Manger properly.
    I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember.  Now I'm trying to download more applications and am encountering this error:
    I click 'download' on InDesign (for example)
    Download initiates launch of Application manager, App manager opens main window then "initializing installer window"
    Application manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Please close or wait for them to complete." (see image). This warning closes on its own after just a second.
    Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
    Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error.
    I have searched for duplicate app manager files but have come up empty.  I've run the support advisor app and it checks out fine.  I have a token from that if it helps. 
    I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.
    Any help would be appreciated.   I'd like to be able to run the apps I'm currently paying a monthly fee for.

    I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
    I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
    Step 1: start task manager and close ALL adobe running apps including akami session
    Step 2: click on the windows icon and type in search bar %appdata%, enter
    Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
    Step 4: Click Local, then Adobe, then oobe, delete the oobe file
    Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
    Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
    Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
    Step 8: close the black window
    Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773  and download the creative cloud adobe application manager
    Step 10: Run the application
    Step 11: Log in and download the software you want
    If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps.  I'm not sure I had to do this step but I was desperate after 2 days doing whatever.  Each tech person gave me different information.  The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer.  If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
    Hope this helps anyone who hasn't figured it out! 

  • What next? Photoshop CC download, Application Manager fails to install

    I have Photoshop CS6 already installed.  I am trying to also install Photoshop CC.  I am running Windows 7, 64 bit.  I went to the CC download site, clicked on Photoshop download, and the Adobe Application Manager started to update.  After several minutes I received the following error message: We've encountered the following issues: Adobe Application Manager failed to install."
    I tried this first using Chrome and then again using the Explorer browser.  Both failed.  What can I do next?!

    Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe (64bit)
    Relaunch the Browser
    Go to https://creative.adobe.com/products/creative-cloud
    Sign in with Adobe ID and password and download CC desktop app.
    Note: In case it doesn't resolve the issue. Please revert the OOBE_old to original name.

  • ! We've encountered the following issues

    ! We’ve encountered the following issues
    Adobe Genuine Software Validation Failure.  The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit.
    How do we fix this? Purchased from store. Above was the message I received when I inserted the disk for installation.

    Hi Stephen Wiese,
    Kindly check the details in the link mentioned below.
    Warning: "Adobe Genuine Software Validation Failure..." | Windows
    Thanks,
    Atul Saini

  • When ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues  installer failed to initialize. Please download adobe support advisor to detect the problem."

    when ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues  installer failed to initialize. Please download adobe support advisor to detect the problem."

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • Hello!i have problem to insttal potoshop cs6 this is,we've encountered the following issues.installer failed to initialize.this could be due to a missing file.please download adobe support advisor to detected the problem.please,help me

    this is,we've encountered the following issues.
    installer failed to initialize.this could be due to a missing file.please download adobe support advisor to detected the problem.
    please,help me!

    Hi there Mylenium, is there any way you can help me? My cs6 is doing all kinds weird things lately. The liquifying too stopped working completely, when I try to work with the actions, it starts flickering and changing opacity in color by itself. It starts flickering and is completely out of whack! I tried uninstalling and reinstalling and still no luck. I tried getting in touch with adobe and no luck with that neither! Is there anyway you might be able to help?

  • We've encountered the following issues: The remote server is not responding in a proper manner

    I have never downloaded Adobe Creative Cloud/Suite/Photoshop basically anything for myself before and have just bought the Creative suite (£15.88/month) and am trying to install it to my computer (Windows 8). I have downloaded the Creative Cloud Set-Up but am unable to get any further than this. When I click on the download, it looks like it is going to download (Adobe Installer, Downloading Creative Cloud desktop and a loading bar) but then it tells me it has encountered the following issues: The remote server is not responding in a proper manner.
    Now, I have been looking online for a solution and I saw something about changing an OOBE file in Program Files x86>Common Files>Adobe and at first there was no OOBE file so after more looking I thought I might have to download the Adobe Application Manager, which I did, but that doesn't work either, it just says unable to Reach Adobe servers, check internet connectivity (don't think there is anything wrong with this, I've not had any ther problems with internet connectivity) and firewall settings (i disabled the firewalls).
    So I really have no idea what to do, the forums and help sites are confusing and none of the suggestions appear to work?!
    Please help!
    Thanks in advance!

    HI Jneilon,
    Try folowing the kb article : Error "Remote server is not responding" | Install and confirm if its working fine or not .
    If you are behind a corporate network with network restrictions ? If yes, You might want to connect with your IT department and request them to white list the entries for Adobe as mentioned in the article : Creative Cloud Help | About Creative Cloud Packager
    Site/Port information used by Creative Cloud Packager
    The following host/port combinations may need to be whitelisted when logging in with an Adobe ID to download, install, and package applications using the Creative Cloud Packager.
    Address
    Ports
    ccmdls.adobe.com
    443
    ims-na1.adobelogin.com
    80
    443
    ims-prod06.adobelogin.com
    443
    na1r.services.adobe.com
    80
    443
    prod-rel-ffc-ccm.oobesaas.adobe.com
    443
    prod-rel-ffc.oobesaas.adobe.com
    443
    lm.licenses.adobe.com
    80
    443
    ccmdl.adobe.com
    80
    swupmf.adobe.com
    80
    swupdl.adobe.com
    80
    Cheers,
    Kartikay Sharma

  • I am trying to install MasterCollection_CS6_LS16. When I click the install file I get this error message: We've encountered the following issues. Installation on case-sensitive volumes is not supported. Please choose a different volume for installation.

    I am trying to install MasterCollection_CS6_LS16. When I double click the install file I get this error message: We've encountered the following issues. Installation on case-sensitive volumes is not supported. Please choose a different volume for installation. What does that mean? How should I proceed?

    Hey iraravitz,
    Could you please let me know what version of OS are working on.
    You might receive this error when you attempt to install on a drive with the HFS+ Case Sensitive file system, which is not supported for installation of Adobe Creative Suite 6.
    So, please try installing on a drive that has been formatted with a supported file system.
    You might refer the KB doc link mentioned below for the same:
    Error "Case-sensitive drives not supported" or similar install error | Mac OS
    Let me know if this helps.
    Regards,
    Anubha

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