! We've encountered the following issues

! We’ve encountered the following issues
Adobe Genuine Software Validation Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit.
How do we fix this? Purchased from store. Above was the message I received when I inserted the disk for installation.

Hi Stephen Wiese,
Kindly check the details in the link mentioned below.
Warning: "Adobe Genuine Software Validation Failure..." | Windows
Thanks,
Atul Saini

Similar Messages

I am trying to install MasterCollection_CS6_LS16. When I click the install file I get this error message: We've encountered the following issues. Installation on case-sensitive volumes is not supported. Please choose a different volume for installation.

I am trying to install MasterCollection_CS6_LS16. When I double click the install file I get this error message: We've encountered the following issues. Installation on case-sensitive volumes is not supported. Please choose a different volume for installation. What does that mean? How should I proceed?

Hey iraravitz,
Could you please let me know what version of OS are working on.
You might receive this error when you attempt to install on a drive with the HFS+ Case Sensitive file system, which is not supported for installation of Adobe Creative Suite 6.
So, please try installing on a drive that has been formatted with a supported file system.
You might refer the KB doc link mentioned below for the same:
Error "Case-sensitive drives not supported" or similar install error | Mac OS
Let me know if this helps.
Regards,
Anubha

Error message "We have encountered the following issues: Creative Cloud desktop failed to install

I have Creative Suite 6 Design and Web Premium. The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom. When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. . System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
The error block is      Adobe Installer   (at top)
Message body         We've encountered the following issues:
                              Creative Cloud desktop failed to install
Appreciate any assistance.

Hi BillC29,
Welcome to the Community,
Try the following steps and let us know if it helps:
Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done rename OOBE Folder from these locations to OOBE.old
     Windows: C:\Program Files (x86)\Common Files\Adobe
                        C:\Users\(UserName)\AppData\Local\Adobe
Restart Windows
Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
Launch Creative Cloud.
-Ankit

When ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues installer failed to initialize. Please download adobe support advisor to detect the problem."

when ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues installer failed to initialize. Please download adobe support advisor to detect the problem."

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

We've encountered the following issues: The remote server is not responding in a proper manner

I have never downloaded Adobe Creative Cloud/Suite/Photoshop basically anything for myself before and have just bought the Creative suite (£15.88/month) and am trying to install it to my computer (Windows 8). I have downloaded the Creative Cloud Set-Up but am unable to get any further than this. When I click on the download, it looks like it is going to download (Adobe Installer, Downloading Creative Cloud desktop and a loading bar) but then it tells me it has encountered the following issues: The remote server is not responding in a proper manner.
Now, I have been looking online for a solution and I saw something about changing an OOBE file in Program Files x86>Common Files>Adobe and at first there was no OOBE file so after more looking I thought I might have to download the Adobe Application Manager, which I did, but that doesn't work either, it just says unable to Reach Adobe servers, check internet connectivity (don't think there is anything wrong with this, I've not had any ther problems with internet connectivity) and firewall settings (i disabled the firewalls).
So I really have no idea what to do, the forums and help sites are confusing and none of the suggestions appear to work?!
Please help!
Thanks in advance!

HI Jneilon,
Try folowing the kb article : Error "Remote server is not responding" | Install and confirm if its working fine or not .
If you are behind a corporate network with network restrictions ? If yes, You might want to connect with your IT department and request them to white list the entries for Adobe as mentioned in the article : Creative Cloud Help | About Creative Cloud Packager
Site/Port information used by Creative Cloud Packager
The following host/port combinations may need to be whitelisted when logging in with an Adobe ID to download, install, and package applications using the Creative Cloud Packager.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
Cheers,
Kartikay Sharma

We've encountered the following issues: Installer failed to initialize

I successfully installed creative cloud once, but after that I recovered the PC and it was erased, now when I install creative cloud I get this message, "We've encountered the following issues: Installer failed to initialize". Why is that? And what should I do about it?

I have also tried the two solutions in the link below, but the problem is that "Adobe creative cloud" is not in my program list to uninstall it.
https://creative.adobe.com/products/download/creative-cloud?version=2.0

We've encountered the following issues: Adobe Application Manager failed to install.

When I attmept to open / load Adobe Application Manager I get the following error message:
We've encountered the following issues: Adobe Application Manager failed to install.
OS: Windows XP Professional
Any Help would be appreciated.

Which operating system are you using? Are you able to utilize other Adobe AIR applications successfully?

Hello!i have problem to insttal potoshop cs6 this is,we've encountered the following issues.installer failed to initialize.this could be due to a missing file.please download adobe support advisor to detected the problem.please,help me

this is,we've encountered the following issues.
installer failed to initialize.this could be due to a missing file.please download adobe support advisor to detected the problem.
please,help me!

Hi there Mylenium, is there any way you can help me? My cs6 is doing all kinds weird things lately. The liquifying too stopped working completely, when I try to work with the actions, it starts flickering and changing opacity in color by itself. It starts flickering and is completely out of whack! I tried uninstalling and reinstalling and still no luck. I tried getting in touch with adobe and no luck with that neither! Is there anyway you might be able to help?

We encountered the following issues: CC desktop failed to install

I keep logging on and need to update but keep getting the following message. We encountered the following issues: CC Desktop failed to install. I can not log on and the desktop icons have been removed the first time I tried the update. What gives?

Keithmaccrimmon please see http://forums.adobe.com/message/5894404#5894404 and http://forums.adobe.com/message/5957792#5957792 where this topic has been discussed.

I Have Problem " we've encountered the following issues " My Win 7 Home Premuim .. Help me ..

My Pc Info AMD Athlon(tm) II X2 240 Processor 2.80 GHz
2.00 GB
64-bit Operating System
If any One have Real Solve .. Replay me PLease

My Win Version is Windows 7 Home Premium
Copyright 2009
This what u Need ?
About Erorr ..
i Failed To get ScreenShot of it .. So i have to Explain Error
Error Say
'' we've encountered the following issues "
Installer Failed To Intitialize . Could be Due to a Missing File . PLease Downlaod Adobe Support Advisor to Detect The Problem .
Thats Was Error MSG Say's When i Installing Ae CS6
That's u Need ?

When i am running the setup its is coming- We've encontered the following issues, Installer Failed to Initialize

HI,
I downloaded Adobe Flash Professional CC and When i am running the setup its is coming:-
We've encountered the following issues
Installer Failed to Initialize.
What do I do now? Please help as soon as possible. Thanks in advance!
Regards,
Bhavesh

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

SQL Server Setup has encountered the following error: Method not found:'Boolean Microsoft.SqlServer.Configuration.MsiExtension.MsiExtensionMetadata.get_IsSlipstreamOrPatch()

Hello,
When I am installing SQL Server 2008 on win7, I encountered an error: SQL Server Setup has encountered the following error: Method not found:'Boolean Microsoft.SqlServer.Configuration.MsiExtension.MsiExtensionMetadata.get_IsSlipstreamOrPatch()‘
What's the metter? What can I do to deal with it?
I need your speed answers.
Thanks,
Vicky Song

Hello,
Looking at your issue I am wondering if your media is corrupt.
What edition of SQL Server you are trying to install? Did you download that media?
If you downloaded it, perhaps you should try to download it again.
Are you able to install that SQL Server 2008 on another machine without any problem?
Hope this helps.
Regards,
Alberto Morillo
SQLCoffee.com

I don't know if this is the right section but I experience the following issue with Adobe Acrobat Pro XI installed on Windows 8.1. When I start Acrobat the related window opens normally but, after some scroll up and down along the document, it blocks, Acr

I don't know if this is the right section but I experience the following issue with Adobe Acrobat Pro XI installed on Windows 8.1. When I start Acrobat the related window opens normally but, after some scroll up and down along the document, it blocks, Acrobat doesn't respond to any command I can give and, in place of the pointer arrow, a vertical bar, as the one of the text editor appears. The only way I can stop Acrobat is by means of the task manager. I tried to de-install and the re- install Acrobat but the behaviour is always the same. What can I do??

Have you opened Acrobat and gone to Help>Updates to get an updated install?

Getting problem while installing Snow Leopard (10.6.3) on my Mac Mini. The following issue is showing : "mac os x snow leopard cannot be installed on this computer" And My Mac Configuration details: Model Name: Mac Mini Model Identifier: Macmini2,1

Getting problem while installing Snow Leopard (10.6.3) on my Mac Mini. The following issue is showing :
"mac os x snow leopard cannot be installed on this computer"
And My Mac Configuration details: Model Name: Mac Mini Model Identifier: Macmini2,1
Intel Core 2 Duo
1.83Ghz
l2Cache: 2mb
Memory : 2GB
Bus Speed: 667MHz
Please help me......
Thanks

Actually i have Mac OS X 10.5.4 DVD, I need to upgrade it to Snow Loepard(OS X 10.6)...
Please suggest me what to do???
Thanks

SQL Server Setup failure.SQL Server Setup has encountered the following error: Method not found: 'Boolean Microsoft.SqlServer.Configuration.MsiExtension.MsiExtensionMetadata.get_IsSlipstreamOrPatch()'.. ----------

Hi Team,
Earlier i had SQL Server 2008 R2 on my Machine. For one work around i unistall SQL Server 2008 R2 and Trying to install SQL Server 2008 but i am not able to install with below error:
TITLE: SQL Server Setup failure.
SQL Server Setup has encountered the following error:
Method not found: 'Boolean Microsoft.SqlServer.Configuration.MsiExtension.MsiExtensionMetadata.get_IsSlipstreamOrPatch()'..
Thanks

Hi Lydia,
i have followed the above step and i am able to proceed further but while installation i am getting the below error consistently.
TITLE: Microsoft SQL Server 2008 Setup
The following error has occurred:
Locating the SQL Server Browser service component failed with Windows Installer return code '2'. The component ID: '{2E86FD41-C179-456E-8E6A-5157ED427228}'.
Click 'Retry' to retry the failed action, or click 'Cancel' to cancel this action and continue setup.
For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.0.1600.22&EvtType=0x8510C01B%25400x31BA4472%25401222%254052007
BUTTONS:
&Retry
Cancel
2:
TITLE: Microsoft SQL Server 2008 Setup
The following error has occurred:
SQL Server Browser configuration for feature 'SQL_Browser_Redist_SqlBrowser_Cpu32' was cancelled by user after a previous installation failure. The last attempted step: Retrieving full path to the SQL Server Browser service executable using Windows Installer
API for the SQL Server Browser component with ID '{2E86FD41-C179-456E-8E6A-5157ED427228}'..
For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.0.1600.22&EvtType=0x8510C01B%25400x31BA4472%25401222%254052007
BUTTONS:
OK
After ignoring these step..installation getting complete but ..at the end i am not able to connect to server.
Could you please help me on this.
Thanks,
Sumit

! We've encountered the following issues

Similar Messages

Maybe you are looking for