We were unable to authorize your payment card for this purchase. Please update your billing info.

we were unable to authorize your payment card for this purchase. Please update your billing info.
I am currently on holiday and do not have access to my credit cards security code can i update it when i get back from holiday?

Hello
thank you for your reply
However now i have another problem, it seems that my account has been charged by apple through a app purchase despite my credit card details not being complete
i went to reportaproblem but the 'i would like to cancel this purchase' option is not here'

Similar Messages

TS3297 I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont ne

I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont need it and i want to report a problem for this issue and able to get update my apps

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

TS1702 we were unable to authorize your payment card for this purchase.

I have this billing problem. I keep getting this message and I tried every my credit cards.
If someone can help me?
Thnx in advance

Hello
thank you for your reply
However now i have another problem, it seems that my account has been charged by apple through a app purchase despite my credit card details not being complete
i went to reportaproblem but the 'i would like to cancel this purchase' option is not here'

My order have a status: "Payment action required: We are unable to obtain an authorization for the credit card you provided. Please contact your card issuing bank. Please update your payment method to continue with this order". But i paid from AmEx.

My order have a status: "Payment action required: We are unable to obtain an authorization for the credit card you provided. Please contact your card issuing bank. Please update your payment method to continue with this order". But i paid from AmEx. And my money blocked when i see it in internet banking.

Have yuo contacted AmEx? From what you describe it seems like AmEx is blocking the charge.
You can contact iTunes if you want by:
Contact iTunes

TS1424 Please help me because i am having a problem. i cant buy online or download online again. if i want to use a Visa, Amex or Master Card. (There's a billing problem with a previous purchase. please update your payment method)

There's a billing problem with a previous purchase. please update your payment method. I need a help on how to clean up all my last records for me to use another Visa card again or Master Card.

Contact iTunes Customer Service and request assistance.
Apple Support iTunes Store Contact Us

There is a (billing problem with a previous purchase.Please update your payment method)... After updating I receive the following message (your payment method was declined,Please enter another payment method

there is a (billing problem with a previous purchase.Please update your payment method)... After updating I receive the following message (your payment method was declined,Please enter another payment method

I get this sometimes with the card I've been using for years. I'm not sure what happens but usually, all I have to do is go into iTunes and edit my card info. Instead of changing anything, I just save the changes even though I didn't make any and then iTunes will then automatically resubmit the over due charges.
This same thing also happens with SiriusXM account and at least once ir twice a year, I get a past due notice in the mail. Frustrating even though there is nothing wrong with my card.

I have purchased appe. now, when i instaling or updating free apps, this massage is appearing: there is a billing problem with a previous purchase. please update your payment method.

i have purchased appe. now, when i instaling or updating free apps, this massage is appearing: there is a billing problem with a previous purchase. please update your payment method.

Hi there ebadkowsar,
I would recommend taking a look at the information found in the article below if you are having issues with your iTunes Billinb information.
Pay an unpaid balance in the iTunes Store
-Griff W.

In order to start cable service for this device, please contact your cable provider

when i try to watch a program on the xfinity part of tivo i get this message.In order to start cable service for this device, please contact your cable provider . what is wrong.

stormey wrote:
when i try to watch a program on the xfinity part of tivo i get this message.
In order to start cable service for this device, please contact your cable provider . what is wrong.
Apologies for the issue that you described above. I have escalated your issue to the right teams so that we can get On Demand working for you on your TiVo. That team will review your account and contact you directly. Thanks again for your patience.

HT4972 "there is a billing problem with a previous purchase, please update your payment method". I have checked cc balance and it is fine.

I am trying to purchase apps on my iph4. I keep getting the above message, I have checked cc balance and it is fine.
HELP!

sometimes it is also requiring the last three numbers on the back of your CC ???????
have had this happen as well......
hope this helps

Becouse of expire of credit card I updated billing information by providing data of new credit card but system just says "We're sorry, the billing information on file could not be used for this payment. Please update your information.". What exactly is wr

Becouse of expire of credit card I updated billing information by providing data of new credit card but system just says "We're sorry, the billing information on file could not be used for this payment. Please update your information.". What exactly is wrong?

Are you 100% sure that every detail of your information is the same in each place?
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html

HT1918 I have a new visa debit card, I have tryed several times to put in this new information into my IPad. The program keeps telling me. There's a billing problem with a previous purchase. Please update your payment method. The program will not let me u

I have a new visa debit card, I have tryed several times to put in this new information into my IPad. The program keeps telling me.
There's a billing problem with a previous purchase. Please update your payment method.
The program will not let me update, what am I doing wrong. rose165

I would love to have a phone number to call someone with apple on this issue.

How do you locate were to change your credit card for icloud?

HOw Do you change your credit card for i cloud?

Hi there aebquinn,
I would recommend taking a look at the information found in the article below.
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
-Griff W.

Please update your Creative Cloud payment information

Received email ..." During our most recent billing cycle, we were unable to process the payment for your Creative Cloud membership with the payment information currently on file. To ensure that you continue to enjoy the benefits of Adobe Creative Cloud, please review and update your payment information." Verified my credit card information is correct and there are no issues with card.
How do I correct this? Tried customer care chat, but couldn't wait any longer for response.
Tim Anderson

Some general information... because you really need Adobe to fix this
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html

"Your payment method was declined. Please enter another payment method" Error

Hello,
I've been trying to download an app for about two hours now. I recently got a new Macbook and iPad, my iPhone is a bit older and has been used frequently. I have only bought paid apps with my iPhone (and other iPad -- not usable currently). I have been trying to download a game which is $4.99 on my account, I have tried with my Mac, iPad, and iPhone, no luck. Every time I get a error saying "Your payment method was declined. Please enter another payment method". I know for a fact I have more than enough money to pay for this app. All the details have been checked and checked again. What is the problem?
I also get an error when first buying the game (or attemting to) and it says something along the lines of "You've recently used a new device or computer to access this apple id, please sign in to confirm your purchase". That then leads to my confirmation of my security code on my card, which is triggering the first mentioned error.
Apple Support has not yet given me a response, can any of you help?

I think that for some international copyright issue, Apple is now blocking purchases from your store if they detect that your IP is outside the frontiers. I've been using my Canadian Visa Card for two years to purchase from France on ITune Store Canada and I never had a problem until today. Impossible to buy RunKeeper Pro. I get the same message you get. The only option seems to swithch back to IStore France and modify the account details with a french address and a french credit card.
Are you in a similar situation?

Can't download anything from app store or itunes. everytime i try to install an app i get "there is abilling problem with a previous purchase. please update ur payment method". i have recently changed my address and visa debit card. please help

can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?

Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.

We were unable to authorize your payment card for this purchase. Please update your billing info.

Similar Messages

Maybe you are looking for