"We were unable to complete set up online."

'm not eligible for an upgrade, but my mom is, so I was going to use her upgrade. I still can't get passed "We were unable to complete set up online." Is it because my mom doesn't have an iPhone already? I tried it with my sister's number who does have an iPhone and it worked fine. Then I tried it with my number and I have an iPhone too and it worked just fine. Anyone else? Will this get fixed?

Twosertaz wrote:
'm not eligible for an upgrade, but my mom is, so I was going to use her upgrade. I still can't get passed "We were unable to complete set up online." *Is it because my mom doesn't have an iPhone already?* I tried it with my sister's number who does have an iPhone and it worked fine. Then I tried it with my number and I have an iPhone too and it worked just fine. Anyone else? Will this get fixed?
If your mom line is eligible for an upgrade, it does not matter if she had a previous iphone or not. Keep on trying to connect. It took me over 2 hours yesterday to connect.

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