Weak internet on MacBook Air

Hi,
I have a new MacBook Air (10.9.4) and I am having problems with internet.
When I am connected to a slow network, the signal isn't constant, some examples are:
Using the Air and an small Asus at the same time, the Air takes 3 o 4 minutes to load a page, the Axus about 20 sec.
I work for an online gambling company, I do chat moderation and I have to be writing and reading the chat constantly during my shifts. I cannot use my Air because the chat stops every 5 or 10 minutes and I need to be refreshing the page all the time.
I read on the net that there are issues with this machines and I was wondering if anyone knows what's the problem. Wireless card? Drivers? IOS?
Thanks,
Pedro

Have you tried it at home? It should be plug and play, no set up required. I would try it at home and even if it does work go exchange it for a new one.

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So my internet is intermittently slow on my macbook air. This has been happening for many months although I cannot remember if it corresponded with upgrading to OS X 10.9. It is sporadic and I cannot identify any precipitating causes or solutions. My internet speed will just randomly drop and then eventually will correct itself where I will have the 15mbps download speed that I am paying for through my ISP. When the internet speed drops I will average 0.6 - 1.5mbps on speediest.net. This seems to be only isolated to my mid 2011 macbook air as my other laptop - a PC, and my iPhone show regular speeds. I have called my ISP and router customer service departments many times with no help. I have replaced my wireless router. Please help.
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The following authentication dialog will appear:
Authenticate with your Admin password, then click the Continue button in the following:
The network analysis and diagnostic tests will take several minutes to complete:
When it completes, if your wireless network is functioning properly the following will result:
If something is amiss, supposedly the results will be different and you will be presented with helpful information.
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Start router after 15 minutes and wait another 10 minutes before starting the computer.
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