Weared issues

Hello,
I have a issue where user uses /usr/lib/sendmail on iplanet server itslef and mail is not delivered if user has set auto vacation reply.
Appreciate your help

Iplanet 5.2Not responsive. There have been over 25 different versions of iMS 5.2.
Please run:
imsimta version
and report the results. That's the best way to find the actual version.
>
Problem I have is mailx -v or sendmail -v does not
show any verbose output.iMS 5.2 replaces the Solaris provided binary with a "compatibility" one. It doesn't do -v, per the documentation.
If you apply any of several OS patches, that patch will overwrite your "compatibility" sendmail binary with a real one, which will not be able to send any mail.
do a "ls -l /usr/bin/sendmail" (or wherever it actually is), and compare that with the one you find in the iMS directory.
>
The mail is not delivered if user has vacation
message added through delegated admin.A totally different issue.
In DA, you have "delivery options". If you turn OFF the "mailbox" one, mail won't be delivered to the mailbox.
You can do that.....
>
Also what logs you are refeering too.mail.log_current.
that log would show the mail being received, vacation being sent, and if the mail was in fact delivered.

Similar Messages

My computer is having possible soft wear issues

A lot of the letters on my Bluetooth keyboard won't work and when I'm on the computer looking through menues the cursor is all over the place going crazy... I don't know how to fix this issue. It's probably software.. Also I think my computer randomly installed the new mavericks update. Or something but I'm not sure! Please help me :(

If you have automatic updates switched on (system preferences > app store), then the update from 10.9.0 to 10.9.1 will have been done automatically (not "randomly"). The update to Mavericks from an earlier version of OSX would not happen without your active involvement.
Re. Keyboard and mouse, I suggest you try deleting the Bluetooth pairings and re-pair them. If this doesn't work, try PRAM and SMC resets
http://support.apple.com/kb/ht1379
http://support.apple.com/kb/ht3964
With SMC reset, follow instructions for Mac with battery you should not remove on your own.

Nokia N95 8GB Speaker issue???

I just bought Nokia N95 8GB version and I was excited all about it. I have setup most of the softwares and settings that I had on my old N80 and I was going to enjoy the music by playing it on the new N95 8GB. However the sound is coming out from the normal speaker (where you put your ear to chat) and not off from the speakers on the side of the phone. When I'm receiving the call or message the sound is coming out from there but all the softwares are using the small speaker for talking and it's very annoying as I cannot hear anything..
If anyone knows the solution to this issue please let me know how I could solve it. I have tried to upgrade my firmware but it keeps coming up that there isn't any new one as yet.

it could be a hard wear issue or contact with moisture try the following
Reset to factory defaults (*#7780#) : Restores settings
Reset (*#7370#) : This reformats completely the C: drive. All applications and files stored on this drive will be lost and clean default files will be rewritten.
Hard reset:
1. Switch off the phone.
2. Hold down the following three buttons: Green (the call answer button), * button, and '3' button.
3. While holding these buttons, hold the power button for a second to switch on the phone.
4. Release when the phone shows the nokia hands logo or shows other signs of life like the language selection screen.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

2LIS_02_SCL - OLI3BW Doesnt exist

Hi,
Im facing a wear issue, may be you can help me.
1)I have activated 2lis_02_scl in a DEV Environment
2)I transported to TESTING Environment and everything was OK
3)Finally i transported to PRD Environment and here is the issue:
When i try to filling setup tables with OLI3BW (as i did in others environment) it shows me the old transaction , the one corrrespond to LIS ESTRUCTURES. After this i have verified the LBWE and everything is OK.
All environments are SAP ECC 6.0.
How can i fix this in order to run the right transaction ?
Thanks !!!

Hi Marcos:
What happens if you go the long way instead of executing the Transaction Code OLI3BW? The same results?
Execute Transaction Code SBIW and navigate through the path below.
Settings for Application-Specific DataSources (PI)
Logistics
Managing Extract Structures
Initialization
Filling in the setup table
Application-Specific Setup of Statistical Data
Perform setup - Purchasing
Regards,
Francisco Milán.

Server is unwilling to perform -Error Message

All,
I have an application that sync up to novell eDirectory and pull all
the users from the eDirectory.
During Sync up, i have seen a weared issue as
1. Assume we have 500 users in eDirectory - My application will be able
to sync all the users and i can see all the users.
2., Assume we have 501 user - as i sync up the users, i have getting
error message as "LDAPERR: 53 : Obtaining list of email addresses : :
Server is unwilling to perform"
note : Obtaining list of email addresses is my message and we are
pulling all the email address.
Can somebody help me to identify the root cause.
Thanks
-Manish
guptamanish1983
guptamanish1983's Profile: http://forums.novell.com/member.php?userid=80804
View this thread: http://forums.novell.com/showthread.php?t=404473

I see no error for the "unwilling to perform".
You might need to update your trace settings under the "Tracing" on the
LDAP Server object in iManager.
Then do the dstrace again.
-jim
On 3/15/2010 12:36 AM, guptamanish1983 wrote:
>
> Here is the dtrace with LDAP option:
>
> 15:23:17 B6DD0BA0 00000000 FFFFFFFF -1 LDAP: iterCountEntries:
> ispositionable returned FALSE
>
> 15:23:17 A7D58BA0 00000000 FFFFFFFF -1 LDAP: controlPagedSetup: cannot
> find paged results cookie
>
> 15:23:18 AC01CBA0 00000000 FFFFFFFF -1 LDAP: Connection 0xce97c80 read
> failure, setting err = -5874
>
> i use imonitor to capture this information
>
> Jim Willeke;1947051 Wrote:
>> Get a dstrace witho only LDAP turned on and post it.
>> -jim
>>
>> On 3/12/2010 2:16 AM, guptamanish1983 wrote:
>>>
>>> All,
>>>
>>> I have an application that sync up to novell eDirectory and pull all
>>> the users from the eDirectory.
>>>
>>> During Sync up, i have seen a weared issue as
>>>
>>> 1. Assume we have 500 users in eDirectory - My application will be
>> able
>>> to sync all the users and i can see all the users.
>>>
>>> 2., Assume we have 501 user - as i sync up the users, i have
>> getting
>>> error message as "LDAPERR: 53 : Obtaining list of email addresses :
>> :
>>> Server is unwilling to perform"
>>> note : Obtaining list of email addresses is my message and we are
>>> pulling all the email address.
>>>
>>> Can somebody help me to identify the root cause.
>>>
>>> Thanks
>>> -Manish
>>>
>>>
>
>

6500 Slide Scratched Keypad !!!

I, like many, am a proud owner of a 6500 Slide.
Brilliant phone with it's 3.2 MP Auto Focus camera and stylish looks etc. However, after owning it for about a month now, I'm a little annoyed at how the keypad has been getting more and more scratched.
I know this is affecting a lot of owners at the moment and wonder what might be causing it, how it can be prevented, and what can we do about getting it rectified. Are Nokia even aware of this defect ?
I love the phone and don't realy want to give it up, but am a little annoyed that after spending a small fortune on a sim free version, that the phone can show this kind of damamge in such a short space of time. How much worse will it be after 6 months ?
Any thoughts anyone ?

The only thing that you can do is to visit a nokia care point/service centre and show them the wear. If the phone is in overall good condition (apart from the scratches) then they will replace the worn part under warranty because you have looked after the phone.
The E65 had a similar issue with it's keypad and also had another wear issue with it's casing. I received a brand new phone under warranty from my local care point.
Care points:
UK
http://www.nokia.co.uk/A4228006
Europe:
http://europe.nokia.com/A4388379
Elsewhere:
http://www.nokia.com and select your country.

Why hasn't the very low headphone volume been fixed on iOS 7

Headphone volume nearly at zero even though I've turned it up to max I've had this trouble since I got my 4s a year ago and I know it's not just me apple need to listen to customers and fix this software issue because it isn't a hard wear issue get your act together apple while I'm at it iOS 7 is the worst version of apples operating software that's ever been released its absolutely awful

Headphone volume nearly at zero even though I've turned it up to max I've had this trouble since I got my 4s a year ago and I know it's not just me apple need to listen to customers and fix this software issue because it isn't a hard wear issue get your act together apple while I'm at it iOS 7 is the worst version of apples operating software that's ever been released its absolutely awful

Qosmio X300 11S, Black Screen.

I have had this laptop for 2 years, besides quite a few overheating problems it has performed well.
In November last year i noticed my games where once again very laggy, a sign i interpreted as time for a full clean, so i sent it off for a service.
The game i mostly play is World of Warcraft, after i received my laptop back from the service i logged into world of Warcraft and played for an hour or so and got my very first black screen, sound was looping, mouse and keyboard unresponsive. It took me at least 5 minutes to shut it down via the power button.
The black screens/crashes just kept happening i checked i had all the latest drivers installed, so i tried rolling them back but the crashes just kept coming. Where as when they first started i could get a couple of hours between them, it was now minutes at best.
To finally rule out a soft wear problem/corrupt file i decided to reinstall windows, after reinstalling windows updating windows drivers etc i then reinstalled wow however it lasted only a few seconds before the black screen/ crash happened again.
So i wiped the hard drive again, this time i have installed nothing but the windows disks, so my laptop is just like it was the day it came out of the box, and i still cant play any game like solitaire with out this black screen/crash happening.
I have an extended warrantee but they refuse to look at it as its a soft wear issue according to there under righters. Any body have any idea ?

so i sent it off for a service.
What did they do? How did they service it?
They just take it apart check the fans are working correctly and give it a clean, removing the dust from the fans and the heat sink..
Did you actually reinstall clean windows versions by truly formatting the hard drive and reinstalling windows and drivers from scratch?
I have the recovery disks i made myself , I boot it and recover it from them.
If you reinstall windows 7 it will create a 100 mb partition and keep the old system files and others in windows old folder, have a look here it might help.
I have windows vista installed and there is a separate partition.
Prior to contacting my extended warrantee, i tried to rule out a soft wear issue. I even made a call to Toshiba Tech support the person i spoke to did a link up to my laptop, as i had mentioned the vista games also caused this crash he had a game of solitaire. This did as i expected, cause me to receive a black screen/ crash. However the person at the other end told me over the phone that when this happened, on his computer it showed my mem and CPU where both running at 100% just prior to seeing the black screen and being disconnected. So i do believe your guess of something being overloaded is correct i just need to be able to prove it.

Does anyone else have an issue with lightning bolt cables prematurely wearing out?

Between me, my wife and my sister in law I have bought 3 iPhone 5's and two of the cables is starting to wear out and the third one is worn out already. Is there a known issue with these cables that causes them to wear out prematurely? We bought two of the phones at launch and one in January. The one we bought in January is the one that wore out first and the launch ones are starting to go bad. We don't use the cables in a way that would cause them to wear faster than usual, for the most part the chargers sit by our night stand waiting to be used at night. My cable is the one that travels the most and is probably in the best condition. Is anyone else having this issue. Is this covered by the warranty?

The cables have either the host iPhone warranty or if purchased separately have a similar 12 months warranty
Take any faulty ones to Apple as long as damage is not user inflicted

Is anyone else having issues with Lightening cables wearing out fast

Is anyone else having issues with Lightening cables wearing out fast

It does happen. Search Google and you will find many instances.

IPhones screen wearing off. Is it a major issue?

My iPhone 5 warranty is void so I won't be able to repair it for free. The problem is the screen is wearing off slightly from the Middle right, its just slight + in the dark if the phones brightness is high you can see the light emitting from there. Is this a major problem?

To answer your question more directly, no, it's not a major problem. All it means is your finger prints will show more easily and you'll end up cleaning the screen more often. A dry microfiber cloth works well and no need to buy any solutions.

First battery charge and current issues?

Hi!
I just bought a new MacBook (2.0 GHz, 160 GB). I have two quick questions:
1. I plugged in my AC adapter, turned on the notebook for about 5 minutes to make sure it works fine, etc, then shut it down to let the battery charge. Would I have lost any battery capacity by not fully charging the battery first? And do I need to let the battery run through a full cycle when I first use the computer to ensure full capacity?
2. Are there any updates/best practices for the 2008 (December) MacBook batteries? I know there was an issue in 2007, but for the new line am I set to go? And is it still best practice to put shut the Mac down instead of putting it to sleep to save wear and tear on the hard-drive/battery?
sorry for all the questions: it has been 5 years since I bought my last notebook so I am a bit rusty/excited!

See the following:
About Batteries in Modern Apple Laptops
Apple - Batteries - Notebooks
Extending the Life of Your Laptop Battery
Apple - Batteries
Determining Battery Cycle Count
Calibrating your computer's battery for best performance
Battery University

Battery issue still exists despite apple giving me a new 4s

As some of you have read my last post, I had a brand new 4s that was getting 2.5 to max 3.0 hours of battery time. Battery draw was 40 percent per hour. Yes, I tried ALL the suggestions, all of them. At the end, I had everything turned off from loc services to Siri to cloud to Bluetooth and brightness at 25 percent. nothing worked. I took the phone today to the apple store, feeling despite all the other complaints mine was just too weird and it HAD to be a hardware issue. The apple store employee checked the diagnostics, nothng wrong with battery or hardware. They gave me a brand new 4s, 32 gb. I was advised to set up as NEW, not to download the 5.01 and to only synch the apps that I used most. They agreed that they felt it was a software problem, and all day long they see it, although my problem was the most serious they had seen. Came home, set up as new. Synched about 35 of the 80 apps I had in iTunes. THE RESULT only marginally better. I am now getting 4.0 hours of time, WITH Siri off, location off, Bluetooth off. 2.5 to 4.0 hours is a big increase BUT COME ON APPLE. P L E A S E fix this the problem ASAP. Apple store employee advised adding ONE APP at a time and seeing if the battery wears down quickly. But is that rational? It would take me 3 weeks to do that!!!!!
BOTTOM LINE, 4S BATTERY DRAW IS A REAL ISSUE, AND A CRISIS FOR ME. I HOPE APPLE IS READING, LISTENING, DOING SOMETHING
FYI IOS5 on my iPad is no problem at all.

Man those apple guys are stupid sometimes. I went to an Apple geninus bar and they told me stuff I already knew... Ya we are all on the same boat here it's a software issue and my iphone 4 battery life is pathetic ever since 5.0 !!!! and 5.0.1 made it worst. For some people the fix worked though so I am guessing 50/50 would make sense.

Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

Galaxy Nexus: To return or roll the dice on an update? The issues had by many, the Q's we all have.

Hey all,
I'm in a bit of a pickle and was curious what other nexus owners would have to offer. First of all, Im not just trolling the boards, Ive been doing a lot of extensive research on these problems and have found that Im not the only one experiencing them and, at least until this fabled 4.0.3 update comes along, there is no real "fix" except perhaps to swap out the phone and hope it doesnt act the same way, or continue going around with a phone you paid 5 bills for, knowing that it works worse than your treo 750 of yore. So let me explain the deal...
I got the GNex on the 15th, one of the first in line. I love the phone (screen quality, ICS, camera, etc) but have since had a fair number of issues. The battery problem, well, its a 4G phone with a huge display so I can live with the fact that I have 2 batteries for it and one extended. Im not complaining about it being a juice hog (it is), I can live with that. Furthermore, theres a lot of speculation that the juice problem is a correlation of the 4G "lock on signal issue" that myself and many others are having, and that if verizon/google does release this next update, it should eliviate both issues. The main issue with my signal is the fact that I cant lock on to a good 4G or 3G signal. After turning on the screen, the phone searches for 4G, eventually aquires a signal but will also eventually lose it and be in "data limbo" where its unable to get to a stable 3G signal and hovers below 1X, being effectively useless for a phone or mobile data device. The area I live in has fine 4G and even better 3G, yet when I've tried to set the phone to 3G as the preffered network, it has an even tougher time aquiring a 3G signal than it does a 4G one. It just seems to always be looking for 4G, which is a possible reason for the battery woes myself and a great deal of us are going through. Im upset that Verizon did acknowlege there was an issue with the phones signal and that it would be addressed via update, but then 2 days later, pulled a 360 and said that "there is no performance issues with the phone whatsover and the update 4.0.3 will address a problem with the signal reading of the phone". This is upsetting. I was in my local verizon store, where, god bless em, they didnt even know how to look up the signal strength on the phone, let alone how to interpret the numbers. I showed the "tech support" woman my signal strength of -75dbm in contrast to a driod razors of 55db, and she immedietly said "Oh, see! You have a stronger signal. Thats good." I then told her that 75 is a horrible signal compared to 55 and she managed to wipe the egg of her face, looking fine in her verizon skirt but not knowing anything when it comes to the questions I had at hand.
Recently my phone has been having the random reboots that a great deal of us have had aswell. Once while driving and listening to music via bluetooth and last night after shutting the phone down, it immedietly rebooted. (Google nexus auto reboot and youll see what im talking about). Its happened a few more times than this, but these times are the ones I remember exactly what I was doing with it, and, lets face it, 1 reboot for a new GNex is one too many; this phone is too hardcore and beefy to suffer from reboots. My phone is not rooted and I have minimal apps installed from my HTC incredible, most of which are news reading apps like CNN or google currents, which arent running in the background and only use data when I open the app. I havent even been executing any apps with regular frequency except google music which I use on the regular. Im about to do another hard reset and install no apps at all and see how it fairs. The signal issue is one thing, and I am hopeful that it will be addressed in this next update, but the fact that I dont have a lot of apps (especially any that I would see causing a hardware conflict needing a reboot) and Im still getting this occasional reboot, is troubling, to say the least. Again: I absolutely love this phone. Im a gadget freak, have had many a smartphone and I really like the formfacter, OS and screensize/density of this device. Its also my first nexus device, which I've waited for since the nexus one came out on Tmobile and I was still loyal to big red. I like the nexus line because its to be the hackers phone, a phone for developers, freakers, pirates, what have you. Ive always loved that idea, as I wear a few of those hats but...my confidence is sorely shaken.
I have until the 15th to take the phone back and am toying with the idea of swapping out one for a "newer" one, as Ive read that people with compaints similar to mine have done so and had great success with their "newer" replacement phones, but theres also the possibility that this is just a problem with the GNex as a whole, or a large batch of em so that I could switch out again and again and I'll always get one with a defect of some kind, that wont be able to be fixed with an update, and I'll be stuck with my super expensive, super awesome phone that works poorer than a cheap prepaid moto flip phone.
Im wondering if anyone else is having these issues and how they plan about going about it. In my mind, if I swap out this phone and am stuck with another "lemon"(if thats even the problem, a QC issue) then Im stuck with that one indefenetly. I talked to the verizon rep in the store and asked that if I wanted to bring it back for a refund, to wait until the bugs are officially sorted out, would I have to pay the restock fee? The answer was an absolute and cold "yes". Im cool with restock fees, but not if the device I bought has any many issues as this phone I have, and many of you out there as well. Im very torn. I've had a taste of ICS and dont wanna go back to anything else. Its possible to wait till ICS comes to the Droid Razer, which had a nice screen, better battery life and a signal stronger by 20dbm then the GNex. Also, I havent seen nearly as many problems with reboots, forceclosing and droped signals as with the GNex. But still...I just want the GNex to be "the one".
Anyone have any experience swapping out their phones for "newer ones"? The woman at verizon did a hard reset and noted it in my account but would not yet do a sim card swap or reactivation, as (Im guessing) she just wants to take away as much time from me as possible before the 15th comes. A hard reset does nothing. I still get the reboots and signal issues with a clean slate. Do we think, for sure that the issues myself and a lot of you are in fact software related, eble to be fixed via updates? Or is it still possible that this device is mechanically flawed? And that if we stick with out GNex's, even though we love how they feel in our hands, the screen, the OS, the google branding, that we will be stuck with something of inferior performance/stability? I know my question is kinda broad and not too specific. Im asking a lot, from any direction, any input from someone not wearing a verizon badge will help. The clock is ticking. I love this phone, I just want it or the replacement I get to work and be stable and it scares me, pinning my hopes on a replacement device or an update that has yet to surface, whose original purpose was to "fix signal issues with regards to the GNex" but now, it seems, is meerly out there to "better visualize an accurate signal strength" of a device that supposedly "doesnt suffer from any perfomance issues at all". Im guessing big red has never had their brand new top of the line GNex reboot on them while shutting down or simply doing its job: to serve as a mobile device.
Thanks for any and all input on what to do. Its like asking a buddy if the girl your seeing is right for you. All I want is some honest input as I am head over heels, less the fact that she doesnt work all the time and is so unstable she needs meds of some kind.
Cheers.

Wow, well thanks for your replies guys. Thanks for not bashing me or anything like that. Its a very tough predicament a lot of us seem to be in. I have a problem with hyping myself up for things. I will never forgive George Lucas for the last Indiana Jones movie, but this device, its so much more personal. Our phones are all extensions of us and the fact that I and others have been salivating for this phone for quite some time, only to run into a bevy of issues, well...it doesnt make it any easier, as I still wanna believe in this phone. I still want it to be my daily driver. Im just glad Im not the only one stuck between a rock and a hard place. I had a pretty unflatering day with it today, with a couple of data conection issues, then went back to 3G mode have still had terrible servie (in a well lit 3G area) as well as battery woes. Im gonna go to verizon this upcoming week but its really hard trying to formulate a game plan. If I exchange it than I feel as though I've made my bed with this phone, for the next two years, but if I return it, Im still going to have to pay 15% of the $500 I forked out for it, to have only rented a lackluster nexus for 2 weeks. This...is not right. I stil dont have an answer, but im glad there are others like me. I still do like it, its like your mother meeting a chick and saying "shes not right for you" but you still find yourself talking through her logic and reasoning, hoping your still togather in the coming months.
I was wondering, Ive been thinking about the warrenty procedure with verizon and the nexus. I do have the full insurence but am not sure if I make a claim, weather or not they will send me a refurbished or used device (I dont want that). If I wait and dont exchenge or return it, or even if I do exchange it and still run into problems, will the warenty cover me if a hardware flaw is discovered on these earlier batches of nexus'? Im not new to being a first adopter to technology and Im not a fan of the whole iphone fad, but I did wait outside ATT for the first gen iphone and was much more happier with that thing than this. I didnt have a quarter of the problems of dissatisfication as this thing. The word "bugs" is completely understated when talking about my experience thus far. Just wanna make sure Im covered. I dont know how much big red really has our backs and Im not fabricating the problems I and others have faced. I think we all deserve a pat on the back for being so paitent and willing to continue to give our GNex's more chances. I trust google too, or, at least I want to. I really hope I make the right decision and it all works out. I was reading another review today which said a scary reality that I cant stop thinking about. In a few months we're sure to see a bevy or 4.0 devices and when that comes, the GNex may lose its one redeaming attribute. If it still has these types of problems (Signal issues, reboots, stabilty, batt power, etc) then we are stuck with what is basically an outdated lemon for the next two years. A lemon that was supposed to be king of the hill for some time, and which we all paied way, way too much for. Im sad I missed out on the Nexus one and even sader about the Nexus S. I know the S has had similar issues when it first came out, I just am scared going day to day, hoping a fix arises.They were eventually fixed (for the most part). Hoping so with this device...its just a terrible feeling as Im unhappy yet want it to work, desperatly.
And 21stNow: I like your question of weather or not I'd be willing to put up with this stuff until March 2012...I can answer right now, unequivocally yes. I love the phone (or atleast I want to love it that much). But Im very scared in the possibility of there being a major hardware issue or them just never correctly addressing the issues, leaving us GNex users out on the learch. Ive seen it with other pieces of tech. The fact that big red admitted there was an issue then turning around and saying that theres nothing wrong with the phone is a slap to myself and every one else whose had signal problems, reboot issues, etc. Furthermore, the fact that I got a phone that doesnt work as well as others who rave about not having one of these issues is disturbing. So I and others just got bad luck, with a bad batch? I find that hard to believe. We paid just as much, if not more (I had to get the accessory pack with my store when I bought it so that jacked up the price considerably) and should not be the black sheep of the gang, while others run free without issues or worries about their beloved device.Why cant either all the GNex's either work 100% or not? Its terrible, hearing both sides of the experience. This is what keeps me up at night while the clock nears the 15th. But at least I still have a horse in the race as I have yet to take it back indefentely.
We are not alone in our feelings and troubles.

Weared issues

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