Web access not working or too slow

I just purchased a new officejet pro 8500a multi task printer.  I use wireless internet connect to my router. I am able to receive print jobs from my laptop thru the wireless just fine.  But when I try to load an app. it says unable to receive content from web and also i send things through the email on eprint,  and it show pending on the eprint site but wont transfer to my printer.  I have excellent wireless signal.  I'm not sure why my web access is not working .  Both laptops I have are wireless and access the interest just fine.   Must be something easy I hope.
Thanks

Tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).
You may also find better help on this board.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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