Web Based Agent Login

We have a testbed setup with follwing components...
icm - 7.2 (duplexed)
cucm - 6.1 ( cluster of 3, 1 pub & 2 sub )
crs - 5.0 (load balancing)
Presently agent login with customized windows application which has been integrated with the ctios server, but Customer wants agent login through web application. Please tell me any additional components are required from Cisco, any changes required in the existing contact centre setup.
Please help us.
Thanks
Sindhuravi

IP phone agent login process:
The agent selects the services button on the phone and selects the IP phone service.
The browser in the IP phone sends an HTTP request to the Tomcat web server.
The Tomcat web server receives the HTTP request and sends it to the IP phone service.
The IP phone service communicates with the IP phone agent server through Java ORB.
Using the IP address argument, the IP phone agent server checks whether the agent is already in the list of agents logged in through the IP phone service. If the agent is logged in, IP Phone Service returns the states screen or otherwise returns a login screen.

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UCCX Web Chat agent login

Hi,
I am installing new UCCX 10.5 and SocialLiner 10.5
Having configured SocialMiner in UCCX with FQDN, having configured feed and campaign like in a few doc I saw
I cant' log into uccx agentdesktop nor in the CAD work site to agentdesktop.
I work with FQDN and I have install uccx and socialminer certificates on my laptop like it is shown on wiki doc.
Socialminer users are authenticated against AD and I can log my agents to socialminer. I can also log my agent on CAD
I have the error message '
Can any body help me ?

Hi,
Having turned around my issue for 2 days , having read a lot of documentation ou discussions all telling about certificates issues or browser version issues, I opened a case to the TAC.
In fact the problem was that you can use CAD and Finesse for web chat at the same time and Finesse was running on my server. We desacivated finesse on UCCX server and immediatly my user was able to log.
Thanks to Adam

Web-based Wifi Logins

At my school there is a wifi service that you connect to unsecured, but then to access the internet I have to load a webpage so that it will redirect me to a login prompt. This works fine on Windows, Ubuntu, etc., but not on Arch. Any ideas?

My school has the same setup. The problems I have run into.
Firefox thinks they are doing something funky and will never redirect
because they are. hawaii.edu is retarded. For real, go crack them! They have the 2003 AD server, Accounting department Windnows XP computers, and all other computers with Public IP's and NO firewall nor IDS. They use mcafee AV and are all at least running a week old signature list. All the printers, VOIP phone, and bla with defualt user/pass. Many printers can be use to do FTP Bounce Attacks.
Make sure you are not setting your own DNS like 8.8.8.8 but you have to use their DNS.
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Note: My Nokia N900 will never redirect with ether the default webbrowser nor Firefox mobile.
Last edited by hunterthomson (2012-10-25 07:50:15)

Can not login to my EA4500 router's web based setup page

Hello All-I have a EA4500 router. I attempted to login to my router' web based setup page late last year using my IE11 browser.I received an error message stating that I cannot login with that browser. I need an updated IE,Google Chrome or Mozilla Firefox to be able to visit that site. I attempted about 3 more times and received the same error message. I switched to Google Chrome that worked very well up to tonight(3/31/2004). Cisco web page is preventing me from opening my setup page. I believe I should be contacting Customer Support about this problem but none of their support options cover this problem. Thanks in advance.

IE 11 isn't compatible. Use Google Chrome if you don't want to uninstall IE 11 and go back to IE 10.
You can force the local login by disconnecting the cable from the router's internet port and then logging in.
If the Smart Wifi is giving you trouble and you don't mind reconfiguring your router. Then you could disable Smart Wifi services.
To disable Smart Wifi Services:
Reset the router to factory defaults (recessed button for 30 seconds or through the router UI)
For setup choose "I want to skip Setup and configure my router manually"
Please remember to Kudo those that help you.
Linksys
Communities Technical Support

Adobe Reader XI Web Based Review - No Login Box

Hi,
Has anyone experienced problems when opening a PDF for browser based review on Adobe Reader XI? It works perfectly fine on Reader X but as more users upgrade to Reader XI we are having to ask them to downgrade to use our web based review.
The problem: no login box is presented for the web credentials
Adobe detects the PDF is commenting enable and loads the anott.api but users can not use any of the annotation tools (greyed out). The send and receive button doesn't appear either. The only thing that does work correctly is that the user is triggered to add the host to privillage locations. Even after browser reboot (required after adding a host) there is no login triggered.
Affected: all system setups XP, Win7/8, Macs, Safari, Firefox, IE7/8/9/10
p.s. the problem is resolved after downgrading.
Many Thanks,
DC7

Browser-based reviews were deprecated a while ago and I'm pretty sure they got rid of it entirely with Acrobat/Reader 11. Shared reviews are meant to take its place, and yes I do realize it's not the same thing.

Can't login on DMM web based

Hi everyone.
I have some problem with DMM.(Version 5.2.2)
Sometimes, I can't login on DMM web based and receive error "Authentication fail". I'm sure that username and password is corrected.
And I try login again after rebooting the DMM server, it works correctly.
Did anyone have some problem with me? And how to fix this problem. Please give me some advise.
Kind regards,
Thanks all!

It seems that your Spotify for Mac client may just be feeling a bit poorly. Try re-installing Spotify for Mac, this might help. You can find instructions at: https://support.spotify.com/uk/learn-more/faq/#!/article/reinstallation-of-spotify If you've tried a re-install and it just doesn't work, if you're remembered on Facebook when you're redirected to Chrome, log out and try again. If you're not remembered, get Facebook to remember you in Chrome and try. My last suggestion is to change your default web browser, because it might just be a problem with Chrome. Once you're in, you should be okay and can use the following instructions to also change your default browser back again: https://support.apple.com/en-gb/HT201607 If none of these work, please contact Spotify on: https://support.spotify.com/uk/contact-spotify-support/ if you're a Premium customer or need your tunes on your Mac! If you're Premium, you need the service you paid for, and nobody should have to live without their music! Good luck and let me know how it goes. Did you know there's also a bunch of other helpful community members like me ready to help you? But this forum isn't just for help, look elsewhere on the community and you can have a chin-wag about the latest music you're loving on Spotify right now. Cheers!

Browser is no longer recognized by a web-based database after migration to FF17

Hi,
When trying to access a web-based data base thta worked fine with FireFox 16, I now got message: "Your Browser is not supported" at the place where an image loaded via a plugin (ChemDraw plug-in 12.0.2.1076) should load. This worked perfectly with version 16 and the plugin is still in place and not declared incompatible by FireFox. How do I modify the way FireFox announces it-self to the web site so that it is not declared incompatible...

Hi,
I tried and it works ! What I had to do was to downgrade to version 16, install the add-on, copy the configuration from there as a new User agent (which I called FireFox 16), then upgrade and then select the FireFox 16 user agent...
Amazingly enough, however, when checking the test (through the web site http://chrispederick.com/work/user-agent-switcher/features/test/ it says I have version 17 (Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/17.0 Firefox/17.0) aven though I selected my FireFox 16 (Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0).
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Web Based Application Single Sign on With Enterprise Portal

Good day Developers,
My question is really a two part question so forgive me in advance for asking in one post as I think they are relative to each other. My project is currently exlporing the creation of functionality that will allow the following:
1. We want to allow a secure Web Based application possessing the abilitiy to auithenticate the user into Enterprise Portal and by passing the login screen to get to a landing page/iview in our Enterprise Portal instannce.
2. We want the abilitity to perform a check of the user and create the user in the enterprise portal on the fly if they do not already exist.
So far in my research I've come across tools and white papers mentioning the use rof oAuth and OpenID. Is that the right way to tackle these two items. Thanks for your help in advance.
JD

Hi
1. You can do SSO between you application and portal using Verisign or third party authentication tool. I am not pretty sure how landing page and all will work as you mentioned.
As portal is web based, you can deply your application in portal server. So that you will not need any other authentication tool.Also you can save effort , cost.
2. By deploying application in portal also you do not have to concentrate on User management, which is itself a huge effort you have to put. Else you can go for third party tools like Identity management or ADS.
-Yogesh

Authentication between Single Sign-On and Web based applications

Hi everyone,
I need to create a way in Portal 10g (10.1.2.0.2) that allow me to do the following:
Once the user is logged on Portal (against Single Sign-On - SSO) he doesn't need to retype his username/password when he access a web based application throught the portal, in my case, an ASP application (not .NET, just ASP).
I made a test creating a External Application in SSO and after publishing this portlet (external application) inside portal.
It worked, BUT I was prompted to inform username/password to log on the aplication.
So, the user end up entering his password twice.
Does anybody know a way to acomplish this task?
The documentation I'm researching is:
Oracle Application Server Single Sign-On
Administrator's Guide
10g Release 2 (10.1.2)
B14078-02
Oracle Application Server Single Sign-On
Security Guide
10g Release 2 (10.1.2)
B13999-03
Thank you very much,
Diogo Santos.

have figured out how to secure any HTML, ASP, PHP, CFM, etc. web page again Portal / OID using the PDK toolkit.
Using AJAX (Asynchronous JavaScript and XML) and one Oracle Stored Procedure just adding a simple Javascript call to any HTML, ASP, PHP, etc. web page can secure it via Oracle SSO (OID). Access to any secured web page will require that it to be linked from an authenticated Portal session or a page opened in an authenticated Portal session.
This process can be easily modified to add in group security etc. This is just my starting point.
1) Create a stored procedure
# Make sure it has access to portal.wwctx_api.is_logged_on
CREATE OR REPLACE PROCEDURE login_ajax_check (
display_error IN number default NULL) AS
BEGIN NULL;
If portal.wwctx_api.is_logged_on = false then
htp.prn('DENY');
ELSE
htp.prn('ALLOW');
END IF;
Exception when others then htp.p('DENY');
END;
2) Use this Javascript in any page you wish to secure.
<-- Begin Paste Here -->
<script>
var allowgo=2
function ajaxCallRemotePage(url)
if (window.XMLHttpRequest)
// Non-IE browsers
req = new XMLHttpRequest();
req.onreadystatechange = processStateChange;
req.open("GET", url, false);
req.setRequestHeader("If-Modified-Since", "Sat, 1 Jan 2000 00:00:00 GMT");
req.send(null);
else if (window.ActiveXObject)
// IE
req = new ActiveXObject("Msxml2.XMLHTTP");
req.onreadystatechange = processStateChange;
req.open("GET", url, false);
req.setRequestHeader("If-Modified-Since", "Sat, 1 Jan 2000 00:00:00 GMT");
req.send();
else
return; // Navigateur non compatible
// process the return of the "ajaxCallRemotePage"
function CheckPortal()
ajaxCallRemotePage('[Your page calling the procedure from above]');
function processStateChange()
if (req.readyState == 4)
if (req.status == 200)
if (req.responseText.substring(0,4) == 'ALLO')
allowgo = 0;
else
allowgo = 1;
function doPage()
if (allowgo==1)
window.location='[Your login or error page]';
CheckPortal();
doPage();
</script>
<-- End Paste Here -->
That's it!!! Super easy. It works great too.
Larry Schenavar
[email protected]

Registering the Web based application as a Partner Application

Good day
I went through the suggested documentation of registering a
web based application as a partner application of the SSO Login Server.
I installed the SSOSDK.JAR and went through the demo application (JSP Demo)
which consists of the following programs :
papp.jsp
ssoinclude.jsp
ssoEnablerJspBean
SSOEnablerBean
SSOSignon
As per the technical documentation,I register this demo application as a
partner application.
1 - The source code of the papp.jsp checks for the existence of the user
through method of ssoEnablerJspBean [getSSOUserInfo(request, response)] which
calls method of SSOEnablerBean [getSSOUserInfo (request, response) and this
method calls getUserInfo(p_request) of SSOEnablerBean (the same program) to
check the existence of the application cookie.
2 - If it doesn't exit , it redirect it to the SSO Login page for user
authentication.Once the user is authenticated, a SSO login cookie is created on
the client's browser and redirects back to the SSOSignOn.
3 - The SSOSignOn program creates the application cookie and redirects back to
the entry point of the demo application which is papp.jsp.
My Questions are as follows :
1 - Instead of creating a session object within my web based application to hold some
information used between the different pages, can I define them in the
application cookie? kindly advise? Is there any limitation for the length of
the application cookie? If yes, what will be the risk?
2 - The SSOSignOn program is calling a method in the SSOEnablerBean
[setPartnerAppCookie(response, request). Within this method , it is retrieving
the parameters values of the request object as :
request.getParameterValues("urlc")[0];
What is the role of this [urlc]? Is it hard coded? Can I change it?
3 - In order to ensure that I am still dealing with the same user, shall I put
the above security check procedure on each page of my weeb based application? Kindly advise?
Thanks in advance for your prompt feedback
regards

Dear Paul
I think there is a misunderstanding regarding the last correspondence.
I am talking about the customized home page of the PORTAL and not the home page of my web based application (JSP) .So in this case, Am I able to use the customized home page which contains a login portlet instead of the default Login page of the SSO Login Server.Kindly advise!!!
On the other hand, I am facing a problem during the surfing of the web based application.
The web based application consists mainly of two packages :
Package I : Bank.counter which contains a set of jsp pages.
JSP_HOME_COUNTER (MAIN PAGE WHICH CONTAINS 2 FRAMES)
JSP_LEFT_FRAME_COUNTER
JSP_MAIN_FRAME_COUNTER
JSP_MAIN_FRAME_COUNTER_DETAIL
Package II : Bank.portfolio which contains a set of jsp pages.
JSP_HOME_PORTFOLIO (MAIN PAGE WHICH CONTAINS 2 FRAMES)
JSP_LEFT_FRAME_PORTFOLIO
JSP_MAIN_FRAME_PORTFOLIO
Please note that the SSO classes are residing under the first package.
As agreed on in the third question, I am including in each page of my web based application, a security check procedure as follows :
<%@ include file="ssoinclude.jsp" %>
<%
if(usrInfo == null)
response.getWriter().println("<center>User information not found</center>");
else
my jsp code.......
%>
Please note that all the jsp page of the portfolio package are pointing to the SSO classes as follows :
<%@ include file="../counter/ssoinclude.jsp" %>
<%
if(usrInfo == null)
response.getWriter().println("<center>User information not found</center>");
else
my jsp code.......
%>
Once I invoke the JSP_HOME_COUNTER , it will render the JSP_LEFT_FRAME_COUNTER page and
JSP_MAIN_FRAME_COUNTER page which invokes the SSO Login page. Once the user has been authenticate, the result of the JSP_MAIN_FRAME_COUNTER is rendered successfully. The result contains an hyperlink to the
JSP_MAIN_FRAME_COUNTER_DETAIL page. As the user has been authenticated , this page is rendering automatically the result without displaying the SSO Login page. (Perfect as of now!!).
Once I invoke the JSP_HOME_PORTFOLIO from the JSP_HOME_COUNTER, it runs the security procedure without any rendering of the SSO Login page (fine!!) but redirects me back to JSP_HOME_COUNTER instead of rendering the result of the JSP_HOME_PORTFOLIO.
please note that the m_requestUrl variable in the SSOEnablerJSPBean class has been assigned the folowing value : JSP_HOME_COUNTER
Kindly advise .

Web based worklist not working...

Hello,
(on wlpi 2.1 on weblogic sp2)
I've created a process that utilizes a stateless session bean. Every thing works
fine when using the fat-client worklist.
I wanted to use the web-based worklist with my process, so I did the following:
1.) Installed the %wlint_home%/samples/bpm_api/jsp/worklist.war from the weblogic
console.
2.) Tweaked the "startWeblogic.cmd" file (I'm in NT) to add the wlpi-worklist.jar
file into the classpath. (this is all in the reamde file in %wlint_Home%/samples/bpm_api/jsp/)
This works at first, as I can get to the login screen, but as soon as I log in, I
get a "Classnotfound error" saying it can't find my home interface for my session
bean.
So, I figured, "Must not be in the classpath (somehow)". I added my bean .jar file
into the classpath, and then try again. I get a different error that says "Classnotfound
error" for the EJBHelper. Same error happens on the fat client in both cases.
I can simply take out my startWeblogic classpath changes, and restart the server,
and the fat-client works again (but the jsp worklist doesn't not -- no surprise.)
Has anyone been able to get the jsp-based worklist to work with a process that uses
an EJB?
dave

I totally lost my internet connection via the router WRT54GS V6
I am connected directly into the computer from my cable modem.
I have tried everything. Upgarded firmware, factory default reset, setting the software again and again.
When I run Easylink Advisor it always reads, no internet...like I said the modem is working when plugged directly into my computer.
All proper lights are working on the router and modem.
Could the router be just be broken?
It seems to be getting worse and worse.
help please.

Got error message with web based application that it would only work on MS Explorer 6.0 or newer. Any work around for this?

When accessing a web based program I got a message that it could only be accessed using MS Explorer 6.0 or newer. Is there a work around for this?

There is a way to do this.
But it works or not, I have no idea.
Enable "Develop menu".
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click the Develop menu and select "User Agent"
There are choices. Do not forget to make Safari default again afterwards.

HR runtime error on agent login/logout

                   Good afternoon.
Has anyone run in a a runtime error when running agent login/logout reports? I am unable to run this report.
a runtime error occurred while executing the inquiry. i know there used to be bugs on this but.
uccx, ha, 8.5.1. i have included the log. Thank you for any assistance.

I removed my deployments from the remote OC4J server and removed deployment entries from http-web-site.xml and server.xml. I redeployed my simpleJSP bibean application to my local and remote OC4J server. It works locally but fails now with this new error:
javax.servlet.jsp.JspException: BIB-10310 An unknown exception occurred.
BIB-10101 Handler failed to handle UserObject.
oracle.bali.ewt.elaf.windows.WindowsEWTPagingComponentUI
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     at simpleJSP.jspService(_simpleJSP.java:72)
     [SRC:/simpleJSP.jsp:6]
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Regards,
Dan

WRT54G V6.0 Web Based Interface Issue

I'm trying to setup a WRT54G. I ran the SetupWizard which didn't work.
I can access the Web Based Interface at 192.168.1.1 , but when it appears (after putting in the admin password), the page doesn't properly load. The colors and some text comes up, but all of the tabs, buttons and links are missing (including the Save Settings button). I can't get to Administration page to restore the factory defaults or upgrade the firmware.
I've tried the pressing the reset button for 30 seconds about 100 times so far, and nothing has worked. I've tried this on 3 different computers, and my other 2 WRT54G's run properly on all of these computers.
I bought the router about 2 years ago and I just opened the box today.
What fixes are available?
Thanks in advance.
Solved!
Go to Solution.

If you are not able to see any Tab on your router setup page, If you have any Firewall or Antivirus installed on your computer you may disable it and then try to Login to your Router Setup page and check if you are able to see any Tabs on Routers GUI. If still not then Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable.
If you still face the same problem, Connect your other computer to the Router and try to access the router setup page and check if you are able to see any tabs on the router setup page. If stil the same problem on the 2nd computer then you need to Upgrade the firmware of your Router using TFTP tool.
First you need to Download 1.67 MB the Latest Firmware of your router.
TFTP tool which you can Download 44.3 KB (It will be named as BEFW11S4-v2_SetupWizard)
Double click the tftp.exe file and click run :
For Server- Enter the IP Address of the router that you assigned. By default, the router is 192.168.1.1...
For Password- Enter the password you assigned the router. By default, the router’s password is “admin”.
For File- Click the triple “…” button and browse for the .bin firmware file...
Click Upgrade button to start upgrading. A progress bar should show up to show the progress.
Once the Upgrade is done press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now Check if you are able to Login to your Routers GUI and able to see the Tabs on it.

My firefox crashed when upload file on our web based application. This happen on two PC, even during firefox safe mode the problem still exist. But the problem

Dear All,
My firefox (version 23 on win 7) crashed when upload file on our internal web based application. This happen on two PC, even in firefox safe mode the problem still exist. So, my first conclusion the problem nothing to do with extension. here the crash ID https://crash-stats.mozilla.com/report/index/81220865-36c0-4e10-a484-6d27e2131023 and https://crash-stats.mozilla.com/report/index/86d2b779-9730-4d2c-b276-a86d42131023. I wonder if this happen because jquery modul in our web based application. But when I tried on my laptop, the problem dissapear. I tried to replicate same situation on different server, I mean I put the exact same application source to other server, never meet the same problem. Thus, I suspect may be it related to antivirus that installed in our network which is kaspersky. I am googling, never meet the clue.
If you meet the same problem, please help me.
I am so sorry for my poor english.
Him Him

The crashes are a problem with the winhadnt.dll file (OCular Agent from TEC Solutions Limited) as you can see in the crash reports.
*http://www.freefixer.com/library/file/winhadnt.dll-52397/

Web Based Agent Login

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