Web Cam not working on envy m6. Followed troublesho​oting link already
Hi, web cam stopped working after Win 8.1 update.
Your official troubleshooting didnt help
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03430151&tmp_task=solveCategory&cc=us&dlc=en&lc...
In device manager TrueVision Hd device works properly, and windows says that drivers are up to date, and so steps in a link above are useless for me. Meanwhile Cyberlink You Cam says that my cam is not installed. What should i do? Maybe i need to revert back to win 8 (from win 8.1). How can i do tihs?
plz help
Hi FIXMYWEBCAM,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY m6 Notebook and having Webcam issues. Have you tried to uninstall the TrueVision Hd device? If you do restart the Notebook after you uninstall it. It should install the current driver for you. Have you tried to use the automated troubleshooting for Windows 8.1? Here is a document on how to restore your Windows to 8.
Hope this helps,
Thanks.
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