Web Channel Guides

Hi
Is there any place where I can find the elearning or step by step guides for Web Channel
Regards
JM

Hi John,
There are e-Learning (RKT) materials availabile but requires customer access. You may want to check internally for accessibility.
You can also go to the service marketplace for web channel information:
[https://service.sap.com/crm |https://service.sap.com/crm ] Then select SAP CRM 7.0 --> Web Channel. The PDFs found here are comprable to what you would find in the RKT materials.
For the technical guide, the "Development and Enhancement" guide is the place to go. You can find that guide on the SAP service marketplace under 'instguides" (alias). The guide can be found under SAP Business Suite Applications -> SAP CRM -> SAP CRM 4.0 -> E-Commerce Installation Guides. The way modifications are done has not changed dramatically at all from the 4.0 release to the current 7.0 release.
Hope this helps.
Deb

Similar Messages

CRM 5.2 Web Channel, ICSS, E-Commerce configuration guides

Hey all,
Would someone be able to provide me with the Configuration Guides for CRM 5.2 Web Channel applications (ICSS, E-Commerce)?
I can't seem to find them ANYWHERE on service marketplace.
I would greatly appreciate it!!
John

Hello,
One of the major features introduced after CRM 5.0 in Web Channel is the introduction of "Product Structure Management in CRM" mainly for addressing packaged products for telecom industries - packaging products and services with different pricing stuff.
In the product catalog, we now have "Catalog Staging". The last thing I heard about E-Service was availability of Extended Complaints and Returns scenario. These two features are available as a part of "Service Parts Management" and all Java apps in SPM have to be deployed.
Well, there are no configuration guides available yet. In the mean time, the online help seems to provide the best possible information.
CRM 5.2 help: http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
For Structured products - look into "SAP CRM for industries -> Telecommunications"
For the SPM (catalog staging and Extended Complaints / Returns scenario): http://help.sap.com/saphelp_crm60/helpdata/en/df/556c4b57344a49ac98a0dcf655a01c/frameset.htm
Hope this is helpful.
Easwar / Venky
http://www.parxlns.com

Best practices available for web channel 2007

Hi All
Is there any best practices available for web channel 2007,
can any one please guide where to get them
regards
Jaju

Hi,
[http://help.sap.com/bp_crmv12007/CRM_DE/HTML/index.htm|http://help.sap.com/bp_crmv12007/CRM_DE/HTML/index.htm]
In the above link go to Technical Information >Building Block Library > C78: CRM Interaction Center
Regards,
Sateesh Chandra

How to install CRM Web Channel applications on local pc

Hi All
I need to do some development for CRM Web Channel (B2B) and just installed NW developer workspace (NWDS and MC both are running, NWDS is connected to local j2ee engine now). I guess the next step is to setup application track / nstall the applications locally on my pc (?) but don't know how. Can some one guide me how to ? provide me some documentations?
Thank you very much in advance, Jin

hi Jin Freda,
check this
http://www.consultingcy.com/SAP_CRM_Webchannel.htm
(check for stephen)
Re: (CRM-) ISA-developers: How do you work with NWDS?
mean while i wll send the other doucments for u
bvr
Edited by: bvr on Jan 28, 2009 7:57 AM

Grantor Application via Web Channel

Dear All,
I am trying to customise the Grantor Application in the Web Channel by first using the standard Web Request Category SAPGAPDEMO supplied as standard but I am having no success.
Could anyone advise me on how to set up a basic flow for this solution?
thanks in advance
Tim

I use following example to test this problem - http://www.mkyong.com/java/java-web-start-jnlp-tutorial-unofficial-guide
If you use default jnlp from this example - everything works ok.
But if add any query string to href attribute then Web Start 7 cannot start application.
For example:
<jnlp spec="1.0+" codebase="http://localhost:8080/" href="Test.jnlp?param=value">
</jnlp>
The problem is with Java Web Start 7 Update 7 (build 1.7.0_07-b11).
WebStart 6 can start application using this modified jnlp without any problems.
Edited by: vbez on Oct 11, 2012 2:57 AM
Edited by: vbez on Oct 11, 2012 2:58 AM

Hiding prices for not authenticated users in Web Channel Web Shop

Hi Experts,
I have a requirement for hiding prices for all users who are not logged. The prices only will be shown once the users are authenticated into the system (Portal). Any ideas...?
Best Regards
David C

Hi Hamendra,
Thank you so much for all information... I already downloaded the guide but I could not find any information about getting status from users logged..... How to know if a user is logged or not into the system...?? We got WCEM 1.0 and I found a Post for WCEM 3.0 Early logon http://scn.sap.com/community/crm/web-channel/blog?start=15 for some excluded pages they used this tag for encapsulate content on JSP:
<c:if test="#{wec:isEarlyLogonShopAndUserNotLoggedIn() == false}">
<YOUR CONTENT/>
</c:if>
Do you think it might work...? Don't know if Early Logon is available for WCEM 1.0... I am still searching and testing...
Best Regards
David Cortés

Channel Guide Update - Questions & Concerns

In speaking with customer support this morning, it would appear that my only recourse for letting Verizon know that I don’t like the new Channel Guide is to make a post on the forums and this seems like the most applicable one.
To start, there was absolutely nothing wrong with the old channel guide and I can’t figure out what the new guide does better aside from possibly displaying 2 additional channels per page…at the cost of incorporating a GIANT active dvr UI (user interface), an awful color scheme and a PiP window in the channel guide that seems to have had its size reduced to about ¼ of the previous one.
Does anyone know if there’s a way to change the display back to the old style or at least something close to it? I only had 15 minutes to play around with it this morning before work, but the rest of the new display styles are even worse than the standard one and I was hoping there was another options section that I didn’t notice as far as the overall display goes.
For those of you who use the verizon DVR services, that display has also changed and I can only assume that it’s geared towards displaying commercials while we use the dvr functions b/c there’s no other reason for it to take up so much room on the screen at the moment.
The previous dvr display used to consist of a small horizontal bar across the bottom of the screen that displayed the basic channel info (channel #, name of the show, run time etc etc), showed you the speed at which it was rewinding or fast forwarding and the point in the show that you were currently watching. With the update, the DVR window is MASSIVE and it has to be taking up close to 1/3 of the screen when you hit the FF, RW or play button. However, even with the new giant dvr display, there’s nothing being utilized in the actual display and I have a feeling it’s going to be used for corporate commercials or simply advertising verizon on-demand programming.
The new channel guide is clearly slower than the old one too and as I said earlier, I just didn’t see anything that warranted the huge makeover and I have trouble understanding how this new version of the channel guide could’ve possibly been beta tested by anyone and wound up in this state.
I love the verizon internet speed and I’ve come to find that their customer service is excellent, but this change was possibly enough to make me drop the full package I currently utilize and simply maintain the internet going forward for the sake of accessing websites like hulu & netflix for my television needs.

Agreed. The new guide format is slow, the text is difficult to read, but worst of all, you can only see a few channels at
a time when scrolling. With hundreds of channels, you need to be able to glance at many channel listings quickly
on one screen, before quickly scrolling to the next screen.
I agree this is so bad that I will have to look at cable or satellite options if the old channel guide is not restored, at least
as an option. It was great! Why fix what isn't broken? Or more to the point, why break something that was an asset
to the service?
If FIOS tries to hold me to whatever the term of my contract period and penalizes me for dropping the service, my
position would be that the service provided by FIOS with the new channel guide is materially and adversely different from
what I signed up for, and this unilateral change on the part of Verizon voids my obligations under the deal. But all
I really want is the option to return to the prior channel guide format.

New Channel Guide is Even Smaller Than Before

We have two TVs connected to Verizon FiOS. One TV is on a DVR and the other is simply on a set-top box. The TV on the set-top box has a channel guide that shows seven channels over 2 1/2 hours in full HD (9x16) format. It has always been superior and doesn't seem to have changed with the Feb. 4 update. The channel guide on the TV with the DVR used to show only six channels over 1/12 hours in old 3x4 format. The Feb. 4 upgrade made it even worse, now it only shows five channels over 1/12 hours in 3x4 format. All we want is for the channel guide at the DVR to be as good as the one with the set-top box. I tried and tried to change settings on the TV and DVR but cannot fix it. I phoned Verizon technical support and was told that our Motorola DVR simply cannot accommodate the guide that our Motorola set-top box does. He added that the service in our area cannot change to Cisco or other DVRs that might support better guides. We should not pay the premium for a DVR when it has a poorer channel guide than a set-top box. It is hard to understand why Motorola would produce a better set-top box than DVR, if the set-top box and DVR are really the culprits.
We like to view at least six channels at a time so we can see all the broadcast channels in our area at a time; we like to view more than 1 1/2 hours at a time so we can see later times without shifting so much; and we prefer to have a full 9x16 HD guide when we are paying for HD service.
We were told that our Motorola DVR cannot support a channel guide that shows seven channels over 2 1/2 hours in full HD format, like our Motorola set-top box does. Is this correct? What can we do about it?
Do other regions have better guides with their DVRs? Why?
If you can provide us with an effective solution, we would be appreciative. If not, then please submit this as a complaint to your closed-loop corrective and preventive action system and notify us accordingly by email.
Thanks, Tom {edited for privacy}

So I just checked my STBs.
I have a 7100P2 HD STB and a 7232 HD DVR.
Both show 7X2.5 hours.
What model DVR do you have.
The 6416 does not support a HD guide and will show less channels that a 72XX series DVR.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

New channel guide push wiped our dvr and pause / rewind of live tv doesn't work anymore

The new channel guide, which I am not fond of, we found out the day it appeared had wiped out all of our recorded programs, all of our recording schedules and the pause / rewind does not work on our dvr anymore. This would normally be ok waiting for a representative to contact us but having an autistic child at home and having to try and explain why all of the programming we allow him to watch has been wiped has caused a serious problem in our house. If we could have had warning that this was going to happen or even be a possibility we could have tried and done something to work with the situation. Now we are left with a situation where all we are doing is trying to calm our son down. Not fun...

We determined what the problem is. When the channel guide was pushed down, we were remodeling our master bedroom and had the receiver unplugged and unhooked from the wall. Our dvr was acting like a receiver with no hard drive. I plugged the bedroom receiver back in and rebooted the dvr. The dvr is acting as it should. Why would a push reprogram a dvr to act like a diskless receiver?

Another Channel Guide Rant

First of all, let me say, for a multi-billion dollar company, could you guys get your crap together? I had to exit Chrome and load up Internet Explorer just to complete my registration on the forums because the page would persistently lack the final details of my registration in Chrome. Browser support, learn about it. The Lithium forum software used here works fine for me on the Sony Forums, so don't play the blame game on it.
Now I'm just a humble man who's been through 3 different channel guide layouts.
The first channel guide layout was a rather ugly gray theme, with a huge "VERIZON FIOS" tab displayed whenever you pressed the info button while watching a program. Hated it. After a few months you guys must have realized it was annoying and gave us that red/blue theme.
Red/blue theme. It was great. Finally something representative of this amazing FIOS product I keep seeing advertised, not some gray menu a guy whipped up in 5 minutes and shoved VERIZON everywhere. Here's a hint: I don't need a constant reminder I'm using Verizon. It's in my mailbox already, thanks.
Now you've changed it again, and regrettably it resembles that original gray theme I despised when I first began using Verizon. Hate it.
6 channels per page, as opposed to the previous 8 (seriously?)
Ugly gradients that were clearly designed by a drop out graphic design student
Text fails to vertically center in their boxes, wasting space and looking stupid in general
Did I mention I can only see 6 channels per page? Well I'm mentioning it again, because it's really that bad and stupid.
The miniature video box that displays the channel I'm watching as I surf the guide has shrunk even more
If a program started before the current time, a little < arrow would be next to it. It's gone now
Round edges instead of corners look rather dumb
The info overlay when watching a program takes up nearly half of my screen now
I have absolutely no idea how to use the old mini guide that worked while watching a program without opening the full screen guide
I've seen some rather rude responses to those who dislike this theme. While I am appalled that anyone can actually appreciate the awful "update", I would like to clarify:
No, I will not be changing my service. I'm on a contract, so believe me when I say I would if I could. Thanks for your concern.
What are you, blind? The old one was fine, this version looks like a confused student playing with oval shapes in MS Paint.
Believe it or not, the "Classic" setting I keep seeing suggest actually does NOT return it to classic as you've been spreading lies about. In fact, "Classic" makes it display 4 channels per page instead of the new 6, opposed to the previous 8. So stop suggesting that. You know who you are.
To the guy who is happy they won't change it back to the old interface for us, well, forget you.
Apparently there was a poll on which layout people preferred. Here's an idea, if you want accurate statistics, put it in the channel guide itself. I always get spammed about some new 'feature' or widget I don't care about when you guys release it. Make a poll widget so we can show you how godawful this theme is, please. Don't forget to delay the channel guide from opening until the data loads, because we all love waiting for our precious widgets when trying to change the channel.
Now I'm not going to cry my heart out for the obviously superior previous theme, but would it kill you guys to add an actual classic option? I much prefer the old theme, and so does my Aunt, Father, Mother, 3 Cousins, and grandparents who use this service. In fact, nobody in my family prefers the new theme and it really shocks me people find this more ... visually pleasing than the old one.
If you're a newbie here and don't actually know the glory of the amazing old channel guide, here it is:
http://www.blogcdn.com/www.engadget.com/media/2008/02/2-5-08-fios-tv-screen.jpg
Amazing isn't it? A true gift from the gods. I don't know who messed up the volcano dance, but it's been taken away now.
So what's it take to get this done?
I've literally never used the forums before. I've seen some annoying crap with this service, but this has fed me up so much I took the time to register an account here. Believe me when I say there are others who feel this way.

Small fonts and light blue/light black/light white combination reminds of a project that I was on where the development was done overseas (meaning, no graphics design experience). It took me multiple meetings and calls to get them change it to something not so hard on the eyes. So, what you are seeing in fonts and color choices is really what some overseas software coolie with a couple of computer courses has come up with in the first 3 months of his/her first job. The coolie is thrilled by that very first effort, the contracting company fulfilled its obligation, the temps in Verizon met their targets and the bosses met their milestones.
However, somebody forgot to the user acceptance testing. Forget the beta guys. If there was a UAT, it would have failed in glowing colors (with excellent contrast - pun intended).
As for me, I can leave because my contract obligations expired a year ago. I am now examining the options available to me outside of verizon.

V1.9 Channel Guide - Questions & Concerns

In speaking with customer support this morning, it would appear that my only recourse for letting Verizon know that I don’t like the new Channel Guide is to make a post on the forums and this looks more appropriate that the tech forums after looking around a bit.
Cable Television issues:
To start, there was absolutely nothing wrong with the old channel guide and I can’t figure out what the new guide does better aside from possibly displaying a few more channels per page…at the cost of incorporating a GIANT active dvr UI (user interface), an awful color scheme and a PiP window in the channel guide that seems to have had its size reduced to about ¼ of the previous one.
Does anyone know if there’s a way to change the display back to the old style or at least something close to it? I only had 15 minutes to play around with it this morning before work, but the rest of the new display styles are even worse than the standard one and I was hoping there was another options section that I didn’t notice as far as the overall display goes.
DVR issues:
For those of you who use the verizon DVR services, that display has also changed and I can only assume that it’s geared towards displaying commercials while we use the dvr functions b/c there’s no other reason for it to take up so much room on the screen at the moment.
The previous dvr display used to consist of a small horizontal bar across the bottom of the screen that displayed the basic channel info (channel #, name of the show, run time etc etc), showed you the speed at which it was rewinding or fast forwarding and the point in the show that you were currently watching. With the update, the DVR window is MASSIVE and it has to be taking up close to 1/3 of the screen when you hit the FF, RW or play button. However, even with the new giant dvr display, there’s nothing being utilized in the actual display and I have a feeling it’s going to be used for corporate commercials or simply advertising verizon on-demand programming.
The new channel guide is clearly slower than the old one and the dvr seems sluggish too. As I said earlier, I just didn’t see anything that warranted the huge makeover and I have trouble understanding how this new version of the channel guide could’ve possibly been beta tested by anyone and wound up in this state.
I love the verizon internet speed and I’ve come to find that their customer service is excellent, but this change was possibly enough to make me drop the full package I currently utilize and simply maintain the internet going forward for the sake of accessing websites like hulu & netflix for my television needs.

The only thing that’s changed about my opinion of the new channel guide after having a chance to really play around with it after work yesterday is that it’s even worse than I had initially thought.
While I think the color scheme is really ugly and a poor choice, at least it wasn’t handled as badly as the new layouts. I mean, really….there’s so much empty & wasted space that it’s hard to understand how this could’ve been beta tested or handled by professionals unless there really are going to be a lot of additional advertisements eventually crammed into the channel guide layout while we’re looking through the guide or dvr.
The search bar at the bottom of the screen, which now causes dvr function & channel info displays to take up over 1/3 of the screen, contains NOTHING except for the basic channel info, the time and an indicator that you should hit the ‘B’ button to open the search function. It could’ve easily been reduced by at least 50% considering how little information it actually displays…yet someone thought it would be better if it obscured a lot of screen space.
It wouldn’t be so bad, but on top of taking up a lot of screen space, this new search bar shows up all over the guide layouts. As it brings almost nothing to the table and presents the information as poorly as possible, I can only assume that Verizon REALLY wants people to start using the search function b/c there’s absolutely no reason for it to take up so much space.
There are some new channel guide options for different layouts and while I hate just about everything related to v1.9, I will say this; the ‘Channel Guide’ listing is almost useful in that it can be used as a secondary guide option to view a particular channels lineup for the day. Unfortunately, someone decided that it needed to have giant channel logos, so that section takes up about 25% of the layout for that guide. While it’s a nice layout for the intended purpose, outside of the stupid channel logos hogging up so much room, I’m not really sure why this was needed vs the previous method of simply pressing the button that scrolls to the right for a particular channel once you’re in the guide.
The layout that’s most similar to the old guide, Full Listing, has an absurd amount of empty space that’s being sacrificed for the aforementioned giant search bar at the bottom of the guide, a window carved out for channel logos that’s about 2x-3x too big for the actual logos being used and another empty space below the logo window where 2 channel numbers are displayed. Here we have yet another baffling instance of awful layout implementation for no apparent reason. Aside from eventually forcing us to watch more advertisements, I can’t even begin to imagine how this passed some kind of final approval b/c there’s no reason to have so much empty space when redesigning any kind of layout.
The other glaring mistake in the Full listing layout is that the display indicator that shows you where you’re at in a particular channel block and/or show is at the top of the screen. Which, if you think about it, was a poor decision since the channel guide always stays in the middle of the channel block you’re viewing and the new bar doesn’t seem to lineup properly with the shows based on watching some tv last night. The old layout let you know exactly where you were with the show you’re watching whereas the new is displayed in such a way that it’s become more of a ‘close guestimate’ since it will never overlap with the actual show you’re watching as it’s now anchored to the top of the guide.
Here’s a free one, the channel you have highlighted in the channel guide should have the time display bar right above it so that you don’t need to look in two places at once to see where shows start/end and where you’re actually at in relation to the programming.
To be fair, I didn’t notice any sluggishness last night as everything seemed to be moving very smoothly and I’m using hardware that’s at least 3-4 years old. Maybe they patched something or maybe the earlier sluggishness was just a temporary inconvenience. However, I still haven’t found anything that comes even remotely close to warranting the implementation of a new program guide aside from the proposed theory of eventually forcing us to view advertisements via the vast amounts of empty space that were purposely chosen for the current layout.

Channel Guide not Full Screen

Since the new update for the FIOS cable box, the channel guide will not fill the screen. I did some research and found that it is because I have one of the older models of cable boxes.
I called Verizon and the supprt tech told me that I could order a replacement but there was no guarantee it would be one of the newer models as they cannot specify the model.
I was directed to the Verizon site where I could request a high capacity DVR but there is a wait list and it would cost $40.00.
Does anyone know how I can get a newer model without a fee or is that going to be a given?
Thanks in advance.

Go to one of their stores is the most relibale.
Otherwise play pot luck on asking for a replacement. Tell them you need one that supports adding a external disk, and you might have better luck getting a 7216 or 7232, since the 6416 does not support esata which is needed for an external drive.

Exception while creating a Template in Web Channel B2B

Hi,
We have deployed Web channel B2B solution in Netweaver 7.3. All Our SCA versions are 7.33.
In standard application I am getting below exception while trying to create Order Template. It seems that this exception related to the new Java Persistence management EJB layer. I have found one SAP Note 0001791501. But, SCA's which we deployed are already in higher version(7.33) than the advised in the note.
In custom application also we are getting same exception even though we have maintained the correct dependencies
SAP-SHRJAV ->crm/isa/basketdb and SAP-SHRWEB -> crm/isa/web/b2b and SAP-SHRWEB -> crm/tc/web/core to the custom application.
Order creation is working fine.
Any clues or SAP Notes will be greatly appreciated. We have raised this issue to SAP, but I am posting here to get quick response if anyone got similar issue.
javax.ejb.EJBException: ASJ.ejb.005043 (Failed in component: sap.com/crm~b2b, CRM-ISA-BBS) Exception raised from invocation of public long com.sap.isa.backend.db.dao.jpa.ejb.impl.ObjectIdJPAService.getNextObjectIdValue() method on bean instance [email protected]2 for bean sap.com/crm~b2b*annotation|sap.com~crm~isa~basketdb~assembly.jar*annotation|ObjectIdJPAService in application sap.com/crm~b2b.; nested exception is: javax.persistence.PersistenceException: cannot set the primitive field >>version<< in entity of class >>com.sap.isa.backend.db.dao.jpa.entity.superclass.ObjectIdParent<< to null.
javax.persistence.PersistenceException: cannot set the primitive field >>version<< in entity of class >>com.sap.isa.backend.db.dao.jpa.entity.superclass.ObjectIdParent<< to null.
at com.sap.engine.services.orpersistence.reflect.PrimitiveFieldValueAccessor.set(PrimitiveFieldValueAccessor.java:28)
at com.sap.engine.services.orpersistence.core.StoreManager.fillSingleFields(StoreManager.java:2484)
at com.sap.engine.services.orpersistence.core.StoreManager.fillNonRelationshipFields(StoreManager.java:2470)
at com.sap.engine.services.orpersistence.core.StoreManager.fillFields(StoreManager.java:2415)
at com.sap.engine.services.orpersistence.core.StoreManager.resultSetRow2Object(StoreManager.java:2133)
at com.sap.engine.services.orpersistence.core.StoreManager.loadOrRefreshFromDB(StoreManager.java:271)
at com.sap.engine.services.orpersistence.core.StoreManager.loadEntityOrRefreshExisting(StoreManager.java:193)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.loadEntityFromConnection(PersistenceContextImpl.java:307)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.loadEntity(PersistenceContextImpl.java:320)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.find0(PersistenceContextImpl.java:239)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.find(PersistenceContextImpl.java:220)
at com.sap.engine.services.orpersistence.core.MonitoredPersistenceContextImpl.find(MonitoredPersistenceContextImpl.java:217)
at com.sap.engine.services.orpersistence.entitymanager.EntityManagerImpl.find(EntityManagerImpl.java:140)
at com.sap.engine.services.orpersistence.entitymanager.EntityManagerHandleImpl.find(EntityManagerHandleImpl.java:43)
at com.sap.engine.services.orpersistence.container.EntityManagerProxy.find(EntityManagerProxy.java:81)
at com.sap.isa.backend.db.dao.jpa.ejb.impl.ObjectIdJPAService.getNextObjectIdValue(ObjectIdJPAService.java:107)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sap.engine.services.ejb3.runtime.impl.RequestInvocationContext.proceedFinal(RequestInvocationContext.java:47)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:166)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_StatesTransition.invoke(Interceptors_StatesTransition.java:19)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Resource.invoke(Interceptors_Resource.java:50)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Transaction.doWorkWithAttribute(Interceptors_Transaction.java:37)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Transaction.invoke(Interceptors_Transaction.java:21)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_MethodRetry.invoke(Interceptors_MethodRetry.java:46)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:191)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_StatelessInstanceGetter.invoke(Interceptors_StatelessInstanceGetter.java:23)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_SecurityCheck.invoke(Interceptors_SecurityCheck.java:25)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_ExceptionTracer.invoke(Interceptors_ExceptionTracer.java:17)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.DefaultInvocationChainsManager.startChain(DefaultInvocationChainsManager.java:138)
at com.sap.engine.services.ejb3.runtime.impl.DefaultEJBProxyInvocationHandler.invoke(DefaultEJBProxyInvocationHandler.java:164)
at com.sun.proxy.$Proxy1028.getNextObjectIdValue(Unknown Source)
at com.sap.isa.backend.db.dao.jpa.ObjectIdJPA.getNextObjectId(ObjectIdJPA.java:49)
at com.sap.isa.backend.db.order.ObjectIdDB.getNextDocumentId(ObjectIdDB.java:36)
at com.sap.isa.backend.db.SalesDocumentDB.createInBackend(SalesDocumentDB.java:874)
at com.sap.isa.backend.db.order.OrderTemplateDB.createInBackend(OrderTemplateDB.java:54)
at com.sap.isa.businessobject.SalesDocument.init(SalesDocument.java:1830)
at com.sap.isa.isacore.action.ordertemplate.CreateOrderTemplateAction.isaPerform(CreateOrderTemplateAction.java:115)
at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:378)
at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:418)
at com.sap.isa.isacore.action.IsaCoreBaseAction.ecomPerform(IsaCoreBaseAction.java:344)
at com.sap.isa.isacore.action.EComBaseAction.doPerform(EComBaseAction.java:375)
at com.sap.isa.core.BaseAction.execute(BaseAction.java:213)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at com.sap.isa.core.RequestProcessor.processActionPerform(RequestProcessor.java:772)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:461)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at com.sap.isa.core.ActionServlet.process(ActionServlet.java:252)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:734)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:38)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:457)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
javax.ejb.EJBException: ASJ.ejb.005043 (Failed in component: sap.com/crm~b2b, CRM-ISA-BBS) Exception raised from invocation of public long com.sap.isa.backend.db.dao.jpa.ejb.impl.ObjectIdJPAService.getNextObjectIdValue() method on bean instance [email protected]2 for bean sap.com/crm~b2b*annotation|sap.com~crm~isa~basketdb~assembly.jar*annotation|ObjectIdJPAService in application sap.com/crm~b2b.; nested exception is: javax.persistence.PersistenceException: cannot set the primitive field >>version<< in entity of class >>com.sap.isa.backend.db.dao.jpa.entity.superclass.ObjectIdParent<< to null.
at com.sap.engine.services.ejb3.runtime.impl.RequestInvocationContext.proceedFinal(RequestInvocationContext.java:82)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:166)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_StatesTransition.invoke(Interceptors_StatesTransition.java:19)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Resource.invoke(Interceptors_Resource.java:50)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Transaction.doWorkWithAttribute(Interceptors_Transaction.java:37)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Transaction.invoke(Interceptors_Transaction.java:21)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_MethodRetry.invoke(Interceptors_MethodRetry.java:46)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:191)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_StatelessInstanceGetter.invoke(Interceptors_StatelessInstanceGetter.java:23)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_SecurityCheck.invoke(Interceptors_SecurityCheck.java:25)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_ExceptionTracer.invoke(Interceptors_ExceptionTracer.java:17)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.DefaultInvocationChainsManager.startChain(DefaultInvocationChainsManager.java:138)
at com.sap.engine.services.ejb3.runtime.impl.DefaultEJBProxyInvocationHandler.invoke(DefaultEJBProxyInvocationHandler.java:164)
at com.sun.proxy.$Proxy1028.getNextObjectIdValue(Unknown Source)
at com.sap.isa.backend.db.dao.jpa.ObjectIdJPA.getNextObjectId(ObjectIdJPA.java:49)
at com.sap.isa.backend.db.order.ObjectIdDB.getNextDocumentId(ObjectIdDB.java:36)
at com.sap.isa.backend.db.SalesDocumentDB.createInBackend(SalesDocumentDB.java:874)
at com.sap.isa.backend.db.order.OrderTemplateDB.createInBackend(OrderTemplateDB.java:54)
at com.sap.isa.businessobject.SalesDocument.init(SalesDocument.java:1830)
at com.sap.isa.isacore.action.ordertemplate.CreateOrderTemplateAction.isaPerform(CreateOrderTemplateAction.java:115)
at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:378)
at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:418)
at com.sap.isa.isacore.action.IsaCoreBaseAction.ecomPerform(IsaCoreBaseAction.java:344)
at com.sap.isa.isacore.action.EComBaseAction.doPerform(EComBaseAction.java:375)
at com.sap.isa.core.BaseAction.execute(BaseAction.java:213)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at com.sap.isa.core.RequestProcessor.processActionPerform(RequestProcessor.java:772)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:461)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at com.sap.isa.core.ActionServlet.process(ActionServlet.java:252)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:734)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:38)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:457)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: javax.persistence.PersistenceException: cannot set the primitive field >>version<< in entity of class >>com.sap.isa.backend.db.dao.jpa.entity.superclass.ObjectIdParent<< to null.
at com.sap.engine.services.orpersistence.reflect.PrimitiveFieldValueAccessor.set(PrimitiveFieldValueAccessor.java:28)
at com.sap.engine.services.orpersistence.core.StoreManager.fillSingleFields(StoreManager.java:2484)
at com.sap.engine.services.orpersistence.core.StoreManager.fillNonRelationshipFields(StoreManager.java:2470)
at com.sap.engine.services.orpersistence.core.StoreManager.fillFields(StoreManager.java:2415)
at com.sap.engine.services.orpersistence.core.StoreManager.resultSetRow2Object(StoreManager.java:2133)
at com.sap.engine.services.orpersistence.core.StoreManager.loadOrRefreshFromDB(StoreManager.java:271)
at com.sap.engine.services.orpersistence.core.StoreManager.loadEntityOrRefreshExisting(StoreManager.java:193)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.loadEntityFromConnection(PersistenceContextImpl.java:307)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.loadEntity(PersistenceContextImpl.java:320)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.find0(PersistenceContextImpl.java:239)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.find(PersistenceContextImpl.java:220)
at com.sap.engine.services.orpersistence.core.MonitoredPersistenceContextImpl.find(MonitoredPersistenceContextImpl.java:217)
at com.sap.engine.services.orpersistence.entitymanager.EntityManagerImpl.find(EntityManagerImpl.java:140)
at com.sap.engine.services.orpersistence.entitymanager.EntityManagerHandleImpl.find(EntityManagerHandleImpl.java:43)
at com.sap.engine.services.orpersistence.container.EntityManagerProxy.find(EntityManagerProxy.java:81)
at com.sap.isa.backend.db.dao.jpa.ejb.impl.ObjectIdJPAService.getNextObjectIdValue(ObjectIdJPAService.java:107)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sap.engine.services.ejb3.runtime.impl.RequestInvocationContext.proceedFinal(RequestInvocationContext.java:47)
... 79 more

Hello Kiran,
To fix this issue execute the following SQL query against your J2EE engines database
Update CRM_ISA_OBJECTID set VERSION=0 where PRIMARYKEYCOL=0
Best regards,
Boulat

Problem with Customer Interaction Module in Web Channel Builder

Hello Everyone,
Facing an issue with Web Channel Builder Customer Interaction Module.
In Web channel builder we have done all the required configuration changes, but still we are not able to get the reviews and rating part in the product detail page.
We have created a new application and all the other module are working fine ,but the only module that is causing problem is Customer Interaction module. Every time we are activating this module rest modules stops working.
Can anyone please let us know what could be the root cause of this problem.
Are there any setting that has to be done ...that we are missing in?
I have studied that Product Catalogue is integrated with this module. Are there any setting that are to be done in the Product Catalogue module in Web channel builder?
Thanks in advance!
Regards,
PB

Hi PB,
Did you please get any proper error / exception in log file? Did you please check the web.xml as well that there is no same application name defined.
Can you please also copy paste the log please.
Thanks,
Hamendra

Loyalty Program in Web Channel

Dear Experts,
Currently as what i'm aware of, we basically need to add the Loyalty Program in the Web Channel B2C shop as the administrator to allow this particular Loyalty Program to be available for enrollment by the customer in the webshop. With this, the customer is also able to go to the the link "My Campaigns" to view the list of Loyalty Campaign that she/he has enrolled in. In "My Trasanctions", the customer can view the points that have been acrrued/redeem and points balance.
However, we now have a requirement where we have MORE than one Loyalty Program eg: "Loyalty Program for Retail" and "Loyalty Program for Govement Rebate". Both of these Loyalty Program are different and have different point type and requires different membership enrollment.
Is it possible to include MORE than one Loyalty Program in the Web Channel so that when the customer logins to the Webshop, the customer is able to see both the Loyalty Program eg: "Loyalty Program for Retail" and "Loyalty Program for Govement Rebate" with different points account seperately???
Appreciate your prompt reply.

CRM Loyalty requires software component CRMLOY in the CRM server (ABAP stack)
B2C application has to be deployed with rest of the CRM Java applications in NW J2EE server (Java stack)
Ask your Basis team, for all of the above.
You have to turn the feature on in B2C web application, XCM administration.
In the Web shop, (B2C)
1. Consumers can opt to sign-up in the Loyalty program during consumer registration
2. With in the web shop, the registered consumers can see the available campaigns and also transactions (orders0 they have made with those campaign ids. Loyalty program --> My Transactions and * Loyalty Program --> My campaigns*
3. The consumers can Redeem Points
4. They can also Buy points
Easwar Ram
http://www.parxlns.com

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