Web Chat and Email

hi folks,
I have EIM/WIM solution integrated with UCX 7.x. Where can i find all web chats and e-mails in EIM/WIM.
Thanks

You need to use the search functionality of the supervisor/agent. The chat transcripts will be stored in the case details which can be printed off. You can search for things based on date/agent name/queue etc etc. You can read the agent guides below which give you more details.
http://www.cisco.com/en/US/products/ps7236/products_user_guide_list.html
Matt

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