Web Chat Capabilities - Invitations and Mobile Support

We are using a chat provider that supports mobile devices as well as various rule sets applied to our site that will trigger an invitation to some customers based on their activities.  
Does Cisco SocialMiner / Web Chat for UCCX 9.0.2 support this type of functionality?

That's up to the web developer, not SocialMiner/CCX. The user can manually submit the HTML form to begin a chat session and/or the website can trigger it automatically, pre-filling some/all of the form fields.

Similar Messages

  • News module and mobile support

    Hi. I've not been able to find a solution here or by Googling this, I hope somebody can help me here.
    I'm creating separate phone and tablet versions of a site and am using BC's mobile support automatic redirection. All 3 versions of the site will be using the same news module content (I hope so anyway, this is what I want to happen). The trouble is when  a news item is open from the tablet news page it loads in the Announcement templated page which has the desktop version navigation as part of the template (as you'd expect it to). Unless the user uses the "go back" link, they will be directed into the desktop pages which is obviously not what I want. Is there a way of  keeping the user in the tablet/phone pages having dealt with the news item?
    Grant

    I'm pretty sure you're not right there. The BC Support page you pointed me
    to does imply that you have to make a choice between which method to use
    and my testing is showing that to be the case; I can't have both turned on.
    Here's what they say,
    To use either the responsive templates or the mobile website features,
    first enable mobile and tablet support.
       1. Select Site Settings > Mobile Support.
       2. Do one of the following:
          - To enable stand alone mobile websites, specify a Phone and Tablet
          content folder. For details, see Set up stand-alone mobile
    websites<http://helpx.adobe.com/business-catalyst/partner/creating-mobile-tablet-friendly-templates .html#id_23954>
          - To enable responsive page templates, click Enable next to Mobile
          Templates.
       3. Click Save
    But you are right, there is only one Detail Layout; media queries on the css file will help out a bit there.
    The only way around this as I see it is to go the route of separate mobile site and create the duplicate news Announcement content with it's own
    news template layout (I have to any way as the site was created in Muse = no templates unless I strip out all the header/footer info and create
    templates = one of the many reasons people are not crazy about Muse yet - including myself ).
    BC development people, if you read this it would be awesome to have the device specific template option ( as you have in the Templates section )
    also available in the News Module for when assigning the new news item a Template for the announcement detail page. That would be the perfect
    solution, I think.
    Grant

  • Desktop, tablet and mobile versions

    Am I right in assuming that if I create my website suitable for desktop, tablet and mobile that I have to amend 3 separate sites each time I update my website? If that's the case I'll stick with Dreamweaver Liquid Layouts and eagerly look forward to Edge Reflow.

    You would assume correctly. Having some sort of tablet and mobile support is better than nothing but I do agree that it is very limited. I think they initially added it to give people something to remedy mobile browsers until they add something more functional, like cross platform editing or responsive.
    Edge Reflow looks sweet. It would be really nice to have that functionality right inside Muse.

  • Web Printing Capabilities

    Hi, We have not experimented with the "Web Printing" capabilities yet and have a question or 2 on the topic.  Some people feel it would be better to go to crystal reports to get better formatted printouts or added functionality for printing.
    1.  For printing our general reports should we do the standard SAP "Enhance Web Printing" or look into Crystal for this?
    2.  For printing our Web templates with multiple InfoProviders will crystal make this easier?
    3.  If we would like to format our reports to looks a specific way. "I.E.  This row should be highlighted" would crystal help us with that or would CSS be able to accomplish as well?
    Thanks for any direction you can provide....
    Updated: Topic may have moved down the chain too quickly...

    Hello Kenneth
    SAP "Enhanced Web Printing" basically just add a header, a footer and display variables.... but there are many things you cannot do : change the column width, page break on characteristics values...
    That the report is based on basic cube or multiprovider is not relevant.
    To highlight a column you can do it with standard BW : in the query : highlight, or use exception, use CSS, or table interface.
    Until next major version of BW, the best tool to print using standard SAP is probably WORKBOOK with eventually VBA.
    Best regards from France
    Philippe

  • HT1222 Is Safari web and mobile browser supports HTTP 2.

    Is Safari web and mobile browser supports HTTP 2.

    You have a mismatch on your td tags and colspan attributes. In the row with the phrase "Street Address" and the input below it, you need colspan="3". Faced with a missing "cell" Firefox apparently breaks up the row differently than the other browsers.
    ''Edit: Obviously this is for the second link, not the first link.''

  • My Outlook/iCloud calendar invites to others appear to work on my end and sync with my PC and mobile, but when other people "accept" the invite, it will not populate/add in to their calendar. How can i fix this without turning off iCloud?

    My Outlook/iCloud calendar invites to others appear to work on my end and sync with my PC and mobile, but when other people "accept" the invite, it will not populate/add in to their calendar. How can I fix this without turning off iCloud?
    I am at a new office that uses Outlook (not Outlook Exchange) which does not sync with my mobile... I just got iCloud set up on my PC to sync my contacts, calendar, reminders, etc... The sync worked (not without flaws, but the other issues seem solvable... I think), so that i can now see all my appointments on both my phone and on my PC. The problem I am having is that iCloud moved all of my calendar items from Outlook into iCloud calendar and now when I send out meeting/calendar invites the recipients may accept them, but the meeting does not get added to their calendar. This is a huge problem and may mean that i need to turn off iCloud.
    Does anyone know how to fix this?
    Thanks!

    I am replying to my own post here as I seem to have fixed the problem.
    I do have some calendars that are shared. Some of those are shared with users who have time zone support turned on. So i activated time zone support on my iphone, then deleted my icloud subscription. I then signed in to icloud again and voila... problem solved.
    It is a weird one as the other calendar views were always fine and when you opened an event that appeared in the wrong day (on list view), the correct date of the event was shown in the information...
    one more bug in a complicated system I guess

  • BU Stance on CUIC and Social Miner (CCX Web Chat) on BE6000

    Could the BU give the field some clarification on support of both CUIC and Social Miner (for Web Chat) co-resident on the BE6000 platform?  Both applications require VMs and are a part of the CCX 9.0 release.  These applications are not mentioned in the "gang of eight," however one could argue they do fall under CCX.

    CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
    Srini

  • Mobile app based on web service data control and VO with VC runtime error

    Hi,
    Jdev 11.1.2.3.0 + mobile extension.
    Windows 7, 64 bit.
    Reproduceable with Android emulator but not on iOS and iOS emulator.
    I can not test on real Android device because we do not have it in our office.
    So I don't know wether this issue is related to android emulator only or to android in general.
    Also not reproduceable by Oracle support.
    I have a VO "Employees" with a VC "department_id = :departmentIdVariable" and exposed the find method for this VO via service interface in AM.
    (see demo video from https://blogs.oracle.com/shay/entry/developing_with_oracle_adf_mobile?utm_source=dlvr.it&utm_medium=facebook).
    In a ADF mobile app I create a parameter form and amx:listView like demoed in the mentioned video.
    Whenever I test this app on android emulator I get the error below.
    Exact the same page used in a second feature works fine.
    I found out that the problem only occures on the first attept (this means when I open the page on the second feature first then this will fail and the subsequent call of the first page will be successfull).
    The problem does not occure when the web service data control does not contain a method based on VC with bind variable.
    [SEVERE - oracle.adfmf.framework - AmxBindingContext - loadDataControlById] Unable to load Data Control testDataControl due to following error: ERROR [oracle.adfmf.framework.exception.AdfException] - Unable to load definition for testDataControl.Types.findEmployeesView1DepartmentIdCriteria.findCriteria.childFindCriteria.findAttribute.
    ERROR [oracle.adfmf.framework.exception.AdfException] - Unable to load definition for testDataControl.Types.findEmployeesView1DepartmentIdCriteria.findCriteria.childFindCriteria.findAttribute
    at oracle.adfmf.metadata.bean.transform.TransformCacheProvider.fetch(Ljava/lang/Object;Ljava/lang/Object;)Ljava/lang/Object;(Unknown Source)
    at oracle.adfmf.cache.SimpleCache.get(Ljava/lang/Object;Ljava/lang/String;)Ljava/lang/Object;(Compiled Method)(Unknown Source)
    at oracle.adfmf.metadata.cache.MetaDataCache.getByLocation(Ljava/lang/String;)Loracle/adfmf/util/XmlAnyDefinition;(Unknown Source)
    at oracle.adfmf.metadata.cache.MetaDataFrameworkManager.getJavaBeanDefinitionByName(Ljava/lang/String;)Loracle/adfmf/metadata/bean/JavaBeanDefinition;(Unknown Source)
    at oracle.adfmf.dc.VirtualJavaBeanObject.registerAccessorAttribute()V(Unknown Source)
    at oracle.adfmf.dc.JavaBeanObject.registerJavaBean(Loracle/adfmf/metadata/bean/JavaBeanDefinition;)V(Unknown Source)
    at oracle.adfmf.dc.VirtualJavaBeanObject.<init>(Ljava/lang/String;Ljava/lang/String;Loracle/adfmf/metadata/bean/JavaBeanDefinition;Ljava/lang/String;)V(Unknown Source)
    at oracle.adfmf.dc.VirtualJavaBeanObject.<init>(Ljava/lang/String;Ljava/lang/String;Loracle/adfmf/metadata/bean/JavaBeanDefinition;)V(Unknown Source)
    at oracle.adfmf.dc.VirtualJavaBeanObject.registerAccessorAttribute()V(Unknown Source)
    at oracle.adfmf.dc.JavaBeanObject.registerJavaBean(Loracle/adfmf/metadata/bean/JavaBeanDefinition;)V(Unknown Source)
    at oracle.adfmf.dc.VirtualJavaBeanObject.<init>(Ljava/lang/String;Ljava/lang/String;Loracle/adfmf/metadata/bean/JavaBeanDefinition;Ljava/lang/String;)V(Unknown Source)
    at oracle.adfmf.dc.VirtualJavaBeanObject.<init>(Ljava/lang/String;Ljava/lang/String;Loracle/adfmf/metadata/bean/JavaBeanDefinition;)V(Unknown Source)
    at oracle.adfmf.dc.VirtualJavaBeanObject.registerAccessorAttribute()V(Unknown Source)
    at oracle.adfmf.dc.JavaBeanObject.registerJavaBean(Loracle/adfmf/metadata/bean/JavaBeanDefinition;)V(Unknown Source)
    at oracle.adfmf.dc.VirtualJavaBeanObject.<init>(Ljava/lang/String;Ljava/lang/String;Loracle/adfmf/metadata/bean/JavaBeanDefinition;Ljava/lang/String;)V(Unknown Source)
    at oracle.adfmf.dc.VirtualJavaBeanObject.<init>(Ljava/lang/String;Ljava/lang/String;Loracle/adfmf/metadata/bean/JavaBeanDefinition;)V(Unknown Source)
    at oracle.adfmf.dc.VirtualJavaBeanObject.registerAccessorAttribute()V(Unknown Source)
    at oracle.adfmf.dc.JavaBeanObject.registerJavaBean(Loracle/adfmf/metadata/bean/JavaBeanDefinition;)V(Unknown Source)
    at oracle.adfmf.dc.ws.WebServiceObject.registerBean(Loracle/adfmf/metadata/dcx/AdapterDataControlDefinition;Loracle/adfmf/metadata/dcx/soap/SoapDefinitionDefinition;)V(Unknown Source)
    at oracle.adfinternal.model.adapter.webservice.WSDefinition.loadDataControlDefinition(Loracle/adfmf/metadata/dcx/AdapterDataControlDefinition;)V(Unknown Source)
    at oracle.adfmf.dc.GenericJavaBeanDataControlAdapter.loadDataControl(Ljava/lang/String;)V(Unknown Source)
    at oracle.adfmf.dc.ws.WebServiceDataControlAdapter.setDataProvider(Ljava/lang/Object;)V(Unknown Source)
    at oracle.adf.model.adapter.DataControlFactoryImpl.createDataControl(Loracle/adfmf/bindings/dbf/AmxBindingContext;Loracle/adfmf/util/XmlAnyDefinition;Ljava/util/Map;)Loracle/adfmf/bindings/DataControl;(Unknown Source)
    Does anyone has seen the above error ?
    I have recreated the model and mobile app more than 20 times, re-installed Jdev, re-created Jdev settings (integrated WLS & Co), ran the web services on a different machine.
    On my site this problem is 100% reproduceable with android emulator.
    regards
    Peter

    Hi, Peter, this could be an issue with proxy server setting. Are you behind a firewall when you test this?
    iOS simulator would use Mac's proxy setting. Android Emulator has its own proxy setup - it's a bit complicated to get to and varies based on the Android emulator you are using. For 4.1 emulator (you should always use 4.x or above emulators), you would need to go into the emulator itself, and go to settings - Wireless & Networks - click More... - Mobile Networks - Access Point Names. You should see an Access point used by the emulator to simulate network connection. Mine says "T-Mobile US". You click on it, and then you can select the proxy attribute and set it according to your office's settings.
    Hope that resolves the issue.
    Thanks,
    Joe Huang

  • I'm confussed by Apple's web chat support.

    Hi everyone,
    In one of my RSS feeds I saw an article that the web chat support feature had been turned back on. I thought I'd check it out to see how it works. (Just generally looking, not wanting to chat about a problem)
    There are drop down boxes for selecting your product type and issue. (According to the post I read, these are supposed to be based on your registered products) I have registered the following:
    -PowerBook G4
    -iSight
    -iPod Shuffle
    -Mac OS X (Tiger)
    -iLife '05
    -iLife '06
    -iWork '06
    However, the drop down box only lists iPod Shuffle and iMac! I have not registered an iMac and don't own one.
    My question is; is there a way to see what products Apple have registered to my name? I want to make sure that the right products have been registered and if they have, find out why they are wrong on the web chat support.
    Thank you for any help - please forgive me for posting this here but I don't know where else to look for help.
    Sam

    Hi Sam --
    I'm not sure how you can go about seeing all the products that you've registered with Apple, but I can tell you that, as far as I know, Apple's chat support program is a limited, trial run that only applies to two products, iMac and iPod Shuffle.
    When I went to the Apple Chat Support log-in page just now, after entering my Apple ID and password, I came to a page with a drop-down menu to select the equipment I wished to chat about. The drop down box only listed iMac and iPod Shuffle as products covered, and since I own neither, I wasn't be able to use this service -- the next step in the log-in would be to enter the serial number of the qualifying product. But the reason only iMac and iPod Shuffle were listed is because only those two products have an online chat option at present.
    Not sure if this helps, but I hope it does.
    -- JDee

  • Two weeks ago I was updating my phone. It went in recovery mode and messed up my iTunes and phone. I've tried reform lading iTunes and mobile me and apple mobile support will

    Two weeks ago I was updating my iPhone 4 to the new software. As soon as it was done it sent my phone into recovery mode. I talked to apple support line four times and they could not figure it out. I got frustrated after two days of
    Not being able to use my phone and went to the apple store and had them restore it. When that happened it of
    Course deleted all my stuff on my phone. When I was talking to apple support on the phone they told
    Me that my computer was not downloading mobile me or apple mobile support. I've never had problems before until I tried updating it. So now Ive tried
    Reinstalling iTunes and my computer will not dl mobile me or apple mobile support. I went to their support online and followed some
    Of their stuff to try to fix and disabled Something and it told me to restart my computer and so I did and now I can't find the page where it was giving me the directions for it bc when I disabled programs it somehow disabled to where I can't get on the Internet. My phone works fine now just don't have my numbers, music, apps, ringtones pictures etc. The problem is now my computer, iTunes, my Internet connection, and mobile me and apple mobile software. Please help!

    rjnorred wrote:
    .... If I restore the phone in iTunes, will I be able to get to my Cloud data?
    When Prompted in the Restore process... Choose  Restore from iCloud Backup...
    Full Details here  >  http://support.apple.com/kb/HT1414

  • After I download Itunes, when trying to sync Ipod, message says "needs newer version of mobile support, uninstall Itunes, and reinstall Itunes, and the same process starts all over again. why is that?

    after I download Itunes, when trying to sync Ipod, message says "needs newer version of mobile support, uninstall Itunes, and reinstall Itunes, and the same process starts all over again. why is that?

    Try removing and then reinstalling the Apple software using these instructions.
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    The above containes a link for XP. Also. make sure you install the correct Apple software, It comes in 32 and 64 bit and you need the one that is the same as the computer OS

  • How can I create a simple chat function in a mobile app for iOS and Android

    I am wondering how can I create a chat function in my mobile app creating in AIR and Flex. The chat should be similar to the one in WhatsApp.
    Do you know some possible solutions?
    Thank you in advance!

    To enable chat messages, you need a server. The kind of server depends on the application. Do you want to create a chat like application like WhatsApp, where the server pushes messages without an active connection? Or do you have some sort of online game, where chat messages can only be transferred when the client is connected already?
    I have an online game where clients are connected to a Java server at all time. From there it is pretty straight forward:
    2 textfields:
    - 1 line textfield for input messages
    - multi-line textfield for chat history. Make sure the textfields autoscrolls to the bottom when the content changes
    on enter or button push, send a socket message to the server.
    the server broadcasts all messages to all clients that are subscribers of the chat group.

  • Itunes 10.6.1 And Apple Mobile Support

    I've been at this for 5 hours, and I'm taking my pride away and going to the forums for some help
    I just received an iPod Touch 3.x.x from my friend, and when I hook it up to my desktop, the classic error "The iPod you connected cannot be used because you do not have the required software" comes up. I know what's missing is Apple Mobile Support, and I need help installing it. I've done everything on Itunes(Itunes installs perfectly except for this one thing) and I get this error all the time.
    I have Windows 7 Home Premium 64bit(Program Files x86 if that helps draw a better picture). Please, if there are any fixes or common threads, please direct me there, or walk me through a fix.
    Irony.
    When I connect this to my laptop, it works fine. I just dont have any music on that laptop to drag onto my touch.

    Also, I forgot to mention, during the installer, it says Service "AMDS" has failed to start. Verify you have sufficient..
    Yes I know this has been asked before, that's why I need your help now!

  • I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""

    I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""

    Hi islandschool,
    Please try the suggestion given in the link:- http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
    Regards,
    Sarika

  • Firefox 6 will not allow you to paste a cookie into the addressbar like all previous versions have. I use software to replace web chat and must do this and have been able to do it in all past versions. What's the deal?

    Firefox 6 will not allow you to paste a cookie into the addressbar like all previous versions have. I use software to replace web chat and must do this and have been able to do it in all past versions. What's the deal?

    Thank you for your response.
    After searching around for any pointers to my problem, the above fixes I listed were the things that came closest to maybe addressing the issue, that I was able to locate. But since none worked, and as you pointed out, it is now clear they will only help towards viewing sent images rather than helping with inserting any images in the body of the email, which is the problem I suddenly started facing today.
    Coming to your suggestion, on opening the Write window, the Insert choice on the menu bar is indeed available. And I had already tried using that, by clicking on the '''Insert ----> Image''' option listed. That opens
    up the "Image Properties" box but using that has not resolved the matter either. It results in an image box getting inserted within the email but without the actual image itself.
    Plus, normally I am able to use the '''Paste''' function in the Edit menu or through right-click, but today the (Cut/Copy/Paste) functions have gone inactive, thereby disallowing me to use that to place an image within the email.

Maybe you are looking for