Web chat social miner 9.0

Hello!
I try to configure agentdesktop ccx web chat, but I can't researc a sucess. I see this message at the top of my window. In English this means "Subsystems of chat isn't avaliable" or "Subsystems of chat is off". In my UCCX I have:
utils service list:
I can to create a chat manually without UCCX, but I cann't come in agentdesktop without "time-out mistake". My DNS is work without problem. I don't have errors of a certificate when I use domain name insted of IP-address. I can't find mistake despite of I did all how it was in the guides or ciscowiki.
Could you hepl me and give me an advice how I can solve my problem? What informaton must I show for getting an advice?
P.S. When I try to get chat for client according a webform I see this mistake:

Hello,
Please check the servives on UCCX:
CCX Serviceability -> Tools -> ControlCenter -> Network Services.
There are 2 services that must be IN SERVICE:
CCX Engine -> SubSystem Manager -> Chat Subsystem
Admin Services -> Cisco Unified CCX WebServices
If CCX WebServices is not running properly and you have installed the UCCX 9.0 base version (9.0.2.10000-71) then you may facing this Bug ID:
CSCuc70764 - CCX web services is in Shut Down mode
which is marked as Resolved on the UCCX 9.0.2SU1 (9.0.2.11001-24)
I've had the issue, have upgraded and they are up and running now.
Rui

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Fixed.
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It must be installed in a right way as follows:
Install your certificate
Procedure
Step 1
Click Certificate Error to the right side of the address bar.
Step 2
Click View Certificates.
Step 3
Click Install Certificate as shown in Figure 1.Figure 5. Install certificate
Step 4
Click Next as shown in Figure 2.Figure 6. Certificate import wizard
Step 5
Click the Place all certificates in the following store radio button as shown in Figure 3.Figure 7. Browse and select certificate
Step 6
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Step 7
Click Next as shown in Figure 3.
Step 8
Click Finish as shown in Figure 4.Figure 8. Certificate selection completion
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Click Yes as shown in Figure 5.Figure 9. Security warning
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Click OK as shown in Figure 6.Figure 10. Certificate import successful message
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best regards,
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Hi team
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Looking through the user guide:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/socialminer
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<https://developer.cisco.com/site/collaboration/contact-center/socialminer/overview/>
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http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/
products-user-guide-list.html
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String Language
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de_DE German
en_ALL English
es_ES Spanish
fi_FI Finnish
fr_CA French (Canada)
fr_FR French (France)
it_IT Italian
nb_NO Norwegian
nl_NL Dutch
pl_PL Polish
pt_BR Portuguese
ru_RU Russian
sv_SE Swedish
tr_TR Turkish
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• Chinese Traditional (zh_TW)
• Japanese (ja_JP)
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Firefox 6 will not allow you to paste a cookie into the addressbar like all previous versions have. I use software to replace web chat and must do this and have been able to do it in all past versions. What's the deal?

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Please remember to rate helpful responses and identify helpful or correct answers.

Web chat social miner 9.0

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