Web Client Refresh

Question

When using a web client, everything works fine the first time in. If I use
the "refresh" button or "back" button and then try to load any web client
I end up with a blank screen. The "need to load files" dialog comes up,
the files download and then dies. If I close IE, and start over, it works,
once.
I've talked to NI but they can not duplicate the problem, but they think
the problem is in an IE or Windows setting. I tried the web demo on the
NI site and had the same problem. I have tried files on various computers
with Win95, Win98, NT IE4 and IE5. I even tried to unload all of Lookout
and IE and then reloading IE with all the defaults. The same problem occurs
on all.
Microsoft's site mentioned a way to review the error log files w
hen active
x clients fail to load. No errors there.
Has anyone seen this problem?

Answer 1

I am using Lookout 4.0.1 B51. In the mean time, I did find a machine that
everything works on, running NT 4, B1381 SP3. I have noticed that sometimes
when I shut down a process under IE, it will hang after the window has closed
and I have to use task manager to kill it (related?).
Jim
"Ross Houston" wrote:
>>Jim,>>Are you using Lookout 4.0 or Lookout 4.0.1? There is a known problem
with>Lookout 4.0 that could possbily manifest itself as what you describe.
(It's>process-dependent though, so it might not misbehave in every process.)
The>problem was not with the ActiveX side of things at all, but with Lookout>itself.
When you hit the refresh button, you are essentially telling Lookout>to
shutdown completely and then re
start immediately. In a multithreaded>application
this can sometimes cause trouble if some of the threads from>the old run
are still around when the new run starts. In Lookout 4.0.1 we>made sure
that all of these threads are gone and that Lookout starts clean.>>Ross Houston>Lookout
R&D>>"Jim Mauldin" wrote>>When using a web
client, everything works fine the first time in. If I>use>the "refresh"
button or "back" button and then try to load any web client>I>end up with
a blank screen. The "need to load files" dialog comes up,>the>files download
and then dies. If I close IE, and start over, it works,>once.>>I've>talked
to NI but they can not duplicate the problem, but they think>the problem>is
in an IE or Windows setting. I tried the web demo on the>NI site and>had
the same problem. I have tried files on various computers>with Win95,>Win98,
NT IE4 and IE5. I even tried to unload all of Lookout>and IE and then>reloading
IE with all the defaults. The sa
me problem occurs>on all. >>Microsoft's>site
mentioned a way to review the error log files when active>x clients>fail
to load. No errors there.>>Has anyone seen this problem?>