Web CRM - Relationship management

Like with business one, can you log activities(or something simular) with webcrm?

Yes you can create activities for business partners or prospects in webcrm

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Web CRM Contact management

Does WEB CRM provide a facility for manually creating, grouping, and maintaining organisational contacts/ individuals, and within company hierarchies?
Can contacts may belong to various properties? (such as in B1)

Hi Lisa,
You can add users to a contact list using a filtered search on the users form under bulk operations. This should get you most of what you need.

How to find Exits in CRM (Customer Relationship Management)

How do we find Exits in CRM ( Customer Relationship Management)

Hi,
Try these links below
http://www.sap-img.com/ab038.htm
http://abapcode.blogspot.com/2007/06/program-to-get-user-exit-for-any.html
Regards,
Tush

Can users display only own documents in Web CRM?

Hello
is it possible to have a limitation for users in diplaying documents (sales order, quotes, tickets, and so on) in web CRM?
Each user can access to own documents with a super user able to display all.
We are in the situation where sales reps do have to displays only own orders, while the Sales Manager can display all.
Thanks
Paolo

As a default, users with the Sales Rep Role will only see their own assigned customers and assigned customer documents in the Sales View. However, they could still search for customers assigned to other reps in any of the search fields.
If you wanted to go further than that you could create a custom role that keeps them from accessing pages or components that allow searching but I doubt you could disable them all without seriously affecting some pages and functions (like searching for a customer's name and contact when creating an activity).
I suspect it would take some custom work to truly isolate every rep and his/her customers and documents from every other rep in every situation.

CRM channel management reporting in BW

Hi ,
what data sources are used to pull data from CRM channel management to BW.
What kind of reports are built on this and wht is the functionality.
If some one have already worked on this module ..can you please post some documents or links.
Appreciate your response.
Thanks
venkata

Channel analytics provides information about how you sold an item. Which channel did you use u2014 Interaction Center (IC), Internet, a partner, or direct sales? Channel analytics answers the questions u201CHow effective was this channel?u201D and u201CWhat can you do to make it more effective?u201D For example, you can create a useful channel analytics report that shows sales broken down by channel to see how much of your business comes over the Web as opposed to direct person-to person (field) sales.
Check the link below:
[http://help.sap.com/saphelp_nw70/helpdata/en/f4/198213acabce4baa10d5705da562e7/frameset.htm]

LORD Scenario in Web Channel Experience Management

Hi All,
Is LORD Scenario available in Web Channel Experience Management? Any inputs would be helpful.
Sateesh Chandra.

Hello,
Yes this scenario is available in the Web Channel
Please have a look at this overview.
/people/deborah.corsi/blog/2009/02/17/sap-crm-70-web-channel--understanding-the-lord-basket
LORD API docs and startup
Mark

Application Web Service Control Manager detected AWEBSVC is not responding to HTTP requests. The http status code and text is 400, Bad Request.

Hi All,
I am seeing the following error for SMS_AWEBSVC_CONTROL_MANAGER component with Message ID: 8100
Application Web Service Control Manager detected AWEBSVC is not responding to HTTP requests. The http status code and text is 400, Bad Request.
awebsctl.log file has below errors:
Call to HttpSendRequestSync failed for port 80 with status code 400, text: Bad Request
SMS_AWEBSVC_CONTROL_MANAGER 12/22/2014 3:37:55 PM
13920 (0x3660)
AWEBSVCs http check returned hr=0, bFailed=1
SMS_AWEBSVC_CONTROL_MANAGER 12/22/2014 3:37:55 PM
13920 (0x3660)
AWEBSVC's previous status was 1 (0 = Online, 1 = Failed, 4 = Undefined)
SMS_AWEBSVC_CONTROL_MANAGER 12/22/2014 3:37:55 PM
13920 (0x3660)
Health check request failed, status code is 400, 'Bad Request'.
SMS_AWEBSVC_CONTROL_MANAGER 12/22/2014 3:37:55 PM
13920 (0x3660)
Management point and Application Catalog Website Point are installed on the same Server where I am seeing the error for Application Catalog Web Service Point role. Management Point and Application Catalog Website Point are functioning properly. Application
Catalog Website is working.
Thanks & Regards, Kedar

Hi Jason,
Application Catalog Web Service Point and Application Catalog Website Point; both are installed as per below configuration on same Server:
IIS Website: Default Web Site
Port Number: 80
with default value for Web Application Name configured.
For SMS_AWEBSVC_CONTROL_MANAGER component, I am getting below error in Component Status:
Application Web Service Control Manager detected AWEBSVC is not responding to HTTP requests. The http status code and text is 400, Bad Request.
Possible cause: Internet Information Services (IIS) isn't configured to listen on the ports over which AWEBSVC is configured to communicate.
Solution: Verify that the designated Web Site is configured to use the same ports which AWEBSVC is configured to use.
Possible cause: The designated Web Site is disabled in IIS.
Solution: Verify that the designated Web Site is enabled, and functioning properly.
For more information, refer to Microsoft Knowledge Base.
And awebsctl.log has the below error lines:
Call to HttpSendRequestSync failed for port 80 with status code 400, text: Bad Request
SMS_AWEBSVC_CONTROL_MANAGER
12/23/2014 11:04:36 AM 16388 (0x4004)
AWEBSVCs http check returned hr=0, bFailed=1
SMS_AWEBSVC_CONTROL_MANAGER
12/23/2014 11:04:36 AM 16388 (0x4004)
AWEBSVC's previous status was 1 (0 = Online, 1 = Failed, 4 = Undefined)
SMS_AWEBSVC_CONTROL_MANAGER
12/23/2014 11:04:36 AM 16388 (0x4004)
Health check request failed, status code is 400, 'Bad Request'.
SMS_AWEBSVC_CONTROL_MANAGER
12/23/2014 11:04:36 AM 16388 (0x4004)
STATMSG: ID=8100
What should I check from IIS side?
Application Catalog Website is functioning properly.
Thanks & regards,
Kedar
Thanks & Regards, Kedar

CRM Grants Management - Grantor Implementation

Hi
We need implement CRM Grantor Management for grantors. We have actually the following sap systems and components:
1.SAP CRM 2007 u2013 CRM Application Server ABAP
Component Version:   SAP CRM 6.0
2.SAP ENH PACK 4 FOR SAP ERP 6.0 u2013 Public Sector Accounting with the following components:
Component Version:   SAP ECC 6.0
EA-PS 604 SAPK-60403INEAPS - SAP Enterprise Extension Public Services
IS-PS-CA 604 SAPK-60403INISPSCA - IS-PUBLIC SECTOR CONTRACT ACCOUNTING
FI-CA    604 SAPK-60403INFICA   - FI-CA
SAP_APPL 604 SAPKH60403         - Logistics and Accounting
We do not have a SAP Netweaver 7.0 BI but I have BW component in the CRM and ERP
CRM -> SAP_BW 700 0020   SAPKW70020 SAP NetWeaver BI 7.0
ERP -> SAP_BW   701 0003   SAPKW70103 SAP Business Warehouse
and we have the component
BI_CONT 703 0014 SAPKIBIIQ4 - Business Intelligence Content
Is it enough to configure the Grants Management for Grantor?
Please, I need to know if we need install aditional components. Exist an aditional Public sector industry CRM package to install in the CRM 2.007 system?
Thanks in advanced.
OMM

For CRM is fine..Should be great if you have CRM 7.
Can you see this standard transaction type in your IMG:?
GAG     Grantor Agreement     SAP Standard Grantor Agreement     BUS2000271 Grantor Agreement
GAP     Grantor Application     SAP Standard Grantor Application     BUS2000270 Grantor Application
GCL     Claim     Claim     BUS2000272 Complaint
GCR     Change Request     Change Request     BUS2000270
Also review if you have SPRO> Industry-Specific Solutions> Public Sector > Grantor Management in SAP CRM.
You can use the standard with business role "CRMGRMPRGMAN"
Regards,
Lyda

Standard way of Handling Escalation process in CRM Complaint Management

Dear experts,
What is the standard way of mapping Escalation process in SAP CRM Complaints management?
We need to escalate the complaint to next level if it is not resolved with in the a specific time.
How can we configure this scenario in SAP CRM. Please help me to solve this issue. Your help will be highly appreciated.
Thank you
Raghu ram

Hi Arup,
We are setting up a Complaints Mgmt system for our client.
They have a very standard process of handling complaints.
The complaints are created in the system and assigned to a CR Agent. The CR agent then forwards to the respective department for investigation. Once the investigation is compelete the department sends it back to the CR who then decides whether the Complaint is justified or not.
If it is justifed and there is a money refund involved then there is a limit to what the CR agent can approve. If its more than his limit somebody from higher authority needs to approve it. My quesiton to you is:
- How is the complaint assigned to the CR agent. Do I need to replicate the Org strucutre from HR into CRM? If yes, then once I have the org structure where do I do the CR assignment?
- Secondly how does the CR agent assign the complaint to other department for investigation. Is this through CRM Complaint Activity or there is another way for it?
- Third once the investigation is complete and the required department needs to send the feedback how will this be sent back to the CR for making the final decision. Is there a workflow?
- Finally how can we setup the cap limits like if there is a money refund to the customer from the complaint then if the the amount is between 0 and 500 a CR should be able to approve it, if the amount is between 500 - 1000 the manager should be able to approve it, how can this be setup?
Many thanks
AA

Change language in WEB CRM UI

Hi All,
is there a way to change language in UI (web browser level) of WEB Crm? (even thorugh an SDK)?
Best Regards,
Vangelis Kanellopoulos
Edited by: Vangelis Kanellopoulos on Oct 5, 2009 12:55 PM

Yes you can. Just select the section that you are trying to change from the Namespace drop down and click the finder. This should give you a list of all of the different strings and their correpsonding translation. You can then change the translation and save your changes.

CRM Loyalty Management & Coupon Management

Hello All,
Can anybody please tell me if standard content, for SAP CRM - Loyalty Management & SAP CRM-Coupon Management, available? If yes, can you please give me the link for the same.
Regards.

HI ,
Try the below links from SAP help
http://help.sap.com/saphelp_nw70/helpdata/en/17/8bf86fc45cfa46ae5d2d21aec67929/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/17/8bf86fc45cfa46ae5d2d21aec67929/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/55/2b9a3d35cf6f53e10000000a114084/frameset.htm
Regards,
Sathya

CRM Loyalty Management

Hi,
My company is a retailer and we are new to CRM Loyalty Management.
Want to knw some standard scenarios.
Thanks
Barry

Greetings Gleb,
i am new in Loyalty management, the link you provided is very useful and we trying to explore it. Thank you lot.
could you help us further with some documentation, if you have implemented Loyalty Management in your case.
Thanks
Cheers,
Savaridasan

Web Service session manager not found.

I'm trying to understand how to use the HTTP utilities, and I'm having trouble just creating a session. I get a Web Service session manager not found error. I've read where the client has to support cookies. My eventual client will be a labview VI that talks to a web server. I llooked at the Toolsptions, but don't see anything related to cookies. Not sure if that's what's causing this anyway, but I'm just digging. Also, I want to eventually send http messages across TCP/IP. Do I need to use the TCP/IP VIs (i.e. open connection, etc) or do I use the http utilities alone. If both are needed, how does the httpRequestID and the TCP/IP connection ID correlate.
Attachments:
htttGetSession.vi ‏9 KB
WebServerError.PNG ‏13 KB

Hi can you please let me know how you resolved this issue?

Jax-WS 2.2 web service instances management on Glassfish 3

Hi all, I'm studying Jax-WS specification in general and its implementation on Glassfish 3.1.2. I built a simple standard example where a jax-ws soap based web service is called from a jsp page by using the artifacts generated through wsimport (the webservice and the jsp page are both deployed on Glassfish in the same EAR but in 2 different wars).
Everything works as expected but I have a question: looking at the application log, it seems that Glassfish creates a new instance of the webservice each time it is called. I would like to know where Java offically defines how a web container should manage webservice instances and if developers can customize this behaviour.
I read jax-ws 2.1 specification here
http://download.oracle.com/otndocs/jcp/jaxws-2.1-mrel2-eval-oth-JSpec/
but I found only a clue when speaking about how to publish a webservice using the Endpoint class by hand (section 5.2.2 "Publishing", page 69):
"An endpoint consists of an object that acts as the Web service implementation (called here implementor) plus some configuration information...
An Endpoint will be typically invoked to serve concurrent requests, so its implementor should be written so as to support multiple threads. The synchronized keyword may be used as usual to control access to critical sections of code. For finer control over the threads used to dispatch incoming requests, an application can directly set the executor to be used..."
This note is present even in Jax-WS 2.2 specification (used by Glassfish 3).
Actually, if I build a webservice using only JavaSE 7 (which includes Jax-WS 2.2), this description is true because there is only one instance of the webservice. Is there any reason why JavaEE doesn't follow this policy?
Thanks a lot for your help,
Nico

Hi, I found the answers on this specification (JSR-109):
http://jcp.org/aboutJava/communityprocess/mrel/jsr109/index3.html
It describes how Jax-WS works on JavaEE:
"4.1 Client Programming model (page 18)
a client must assume that the methods of a Web service have no state that is persistent across multiple Web service method invocations. A client can treat the Web service implementation as stateless.
The client has no control over the life cycle of the Web service implementation on the server. A client does not create or destroy instances of a Web service, which is referred to as a Port. The client only accesses the Port. The life cycle of the Ports, or instances of a Web service implementation, are managed by the run-time that hosts the Web service. A Port has no identity. This means that a client cannot compare a Port to other Ports to see if they are the same or identical, nor can a client access a specific Port instance.
5.3.2.4.2 Web container programming model for JAX-WS (page 42)
A Service Implementation must be a stateless object. A Service Implementation Bean must not save client specific state across method calls either within the bean instance’s data members or external to the instance. A container may use any bean instance to service a request.
5.3.4 Service Implementation Bean Life Cycle (page 43)
Before a request can be serviced, the container must instantiate a Service Implementation Bean and ready it for method requests.
A container may pool method ready instances of a Service Implementation Bean and dispatch a method request on any instance in a method ready state."
Moreover, the specification states that JavaEE must not use the Endpoint class to publish a webservice:
"5.3.3 Publishing Endpoints – javax.xml.ws.Endpoint (page 43)
JAX-WS provides functionality for creating and publishing Web Service endpoints dynamically using javax.xml.ws.Endpoint API. The use of this functionality is considered non-portable in a managed environment. It is required that both the Servlet and the EJB container disallow the publishing of the Endpoint dynamically, by not granting the publishEndpoint security permission."

Best Practice For SAP CRM Case Management

Hi,
Could someone please point to best practices for CRM Case Management. I have lokked all over and I found all the best practices except for case management.
Your assistance will be appreciated.
Martin

Hi Martin,
I was just working on case management and there is no best practice documentation but the following link was most helpful.
http://help.sap.com/saphelp_nw04/helpdata/en/5c/5d79287a9afc47a62e5197b582cc97/frameset.htm
Let me know if you need further assistance.

Web CRM - Relationship management

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