Web desktop manager

hi all,
i'm sorry if this is the wrong forum to write in. i was wondering if it's possible to install bb web desktop on without BES, on windows 7? i would like to have that web manager, but i'm getting "setup.exe encountered an error and it need to be closed" error .
any advice would be appreciated.
br

Can anyone provide me the link of web desktop manager?
tanzim
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Similar Messages

Firmware update with web desktop manager

Hello,
I want to update my devices via Web Desktop Manager. I have configured the BES like discribed in the appropriate document and I have configured a share and a software bundle.
After login in the web desktop manager, I have no possibility to update the firmware. The register card "Device software" is missing.
I don`t know how to fade in the missing register!
Thanks and greetings

hello mchavez,
youwill find more answers if you post your question on the appropriate section of the forum.
go to the homepage of this forum and look for the "Blackberry Enterprise Solution" board.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Experience with Web Desktop Manager??

I have just installed Web Desktop Manager v1.0.1 on my BES server (v.4.1.4.15). The installation went fine, but I am not able to login to the website. I get "The page cannot be found". Anybody have suggestions on what I did wrong and what I need to do to get this working? Thanks!

hello mchavez,
youwill find more answers if you post your question on the appropriate section of the forum.
go to the homepage of this forum and look for the "Blackberry Enterprise Solution" board.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Bluetooth Desktop Manager communications - a Solution

There has been some chat about this already on this forum, but I haven't seen a simple statement of the problem, its cause, and the solution. As of today I have a Blackberry (an 8310) successfully resyncing over Bluetooth, so here's a quick summary.
The Problem (if you have one)
======================
You can't get the "Synchronize" Option in Blackberry Desktop Manager 4.1-up to work over Bluetooth with your Blackberry. (And for this discussion we will assume that you CAN get it to work over USB - just not over Bluetooth.
The Cause
========
The cause is that your computer and your Blackberry are not communicating properly over Bluetooth. You may have no Bluetooth connectivity between the two at all, or it may seem that you have the BB and computer properly paired - either way it is an illusion and makes no difference. If you can't complete the following on your computer - get to the Options/Connection Settings dialog box in Desktop Manager, check the "Enable Bluetooth Support" box, hit "Configure Bluetooth", hit "Add" and then successfuly see and add your BB handleld - then you can safely assume you do not have the proper type of Bluetooth connection you need to make it all work properly for the BB. Quit trying and read on.
Assuming you have Bluetooth on your computer working properly for other uses (ie. not broken), that you have Bluetooth discoverability turned on for both computer and BB and that your BB is healthy, the problem is with the Bluetooth drivers on your computer. Specifically the problem is that many Bluetooth drivers handle the usual Bluetooth functions like audio connection and networking, but NOT the one function you need, which is data transfer. Hence these drivers - which are almost always proprietary, non-Microsoft drivers - may work just fine for many purposes but they will never, ever talk to your BB in the way that you need them to.
The solution is to replace the Bluetooth driver you have with the generic Microsoft Bluetooth driver from Service Pack 2 or later. These Service Packs are easy to download and install from Microsoft, but the trick is that this does NOT replace the Bluetooth drivers your computer is actually using. Even deleting the Bluetooth drivers doesn't work because the computer instantly realizes it is missing the driver, looks for the appropriate Okie Fenokee brand driver that goes with the Okie Fenokee Bluetooth driver definition still sitting there in your proprietary computer, thoughtfully re-installs it and leaves you back right where you started.
The Solution
=========
The solution is easy once you know. I DO NOT PROMISE what this may do to other Bluetooth applications you have working perfectly right now, so if Grandma's kidney dialysis machine is hooked intimately to your working Bluetooth setup as it is right now, then proceed no further. Otherwise, hit "Start" and right-click on My Computer, then left-click on "Properties". Choose "Hardware", then "Device Manager". Find "Bluetooth Radios" in the list you get, expand it, and then delete EVERY entry you get below it in the hierarchy. Now get back out of all that. You have left your computer with a piece of hardware (the Bluetooth radio) and absolutely no software to drive it. Your computer will realize this and immediately start searching for software (drivers) to remedy the problem. It will ask you where to search, so make sure it either picks up the current MICROSOFT drivers from the web or the MICROSOFT drivers you have lying around (unused, till now) on your computer from a previous installation of Service Pack 2 or higher. This is easily checked just by going back into My Computer/Properties/Hardware/Device Manager/Bluetooth Radios and looking.
Give it all a minute to settle and then the previously-mentioned procedure- get to the Options/Connection Settings dialog box in Desktop Manager, check the "Enable Bluetooth Support" box, hit "Configure Bluetooth", hit "Add" and then successfuly see and add your BB handleld - should work. Moments later you'll see the PIN of your BB appear at the top of the Connection Settings dialog box, a sure sign of success. Now just go ahead and finish configuring Desktop Manager as you would normally, do the Sync and all's well! Contrary to some beliefs you do NOT need to do one successful USB sync before Bluetooth synce will work; the Bluetooth problem is entirely about having the right Bluetooth drivers that can cope with the special needs of the BB.
Hope this helps and good luck!

Your solution sounds pretty good but doesn't work for me. I'm running Vista with service pack 1 and two USB-Bluetooth adapters I've bought have no Microsoft driver. The manufacturer's driver works great but device manager does not find a Microsoft driver.
Is there a registry key I can modify? What about a list of compatible USB-Bluetooth adapters?
I'll try another adapter from a different manufacturer but most of them do not list Vista as a supported os.
By the way. Just what is so special about the Microsoft driver that Desktop Manager needs? The whole point of a Bluetooth and USB interface is to isolate the app from the implementation to avoid just this type of circumstance. Almost implies that Desktop Manager doesn't support Vista.
Thanks,
Bill

Problems Re-installing Desktop Manager

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

Desktop manager doesn't reinstall on Windows 7 machine

I have been trying to install desktop manager and continue to get errors. I started by installing the CD from Verizon, but when it installed it generated a blank black window with no menus. At that point I tried to update from the web, but it wouldn't verify that the blackberry device was plugged in to the computer after installation. Then I tried to procedure for a clean uninstall on the support blog. The procedure had no specific instructions for windows 7 but I thought I followed it closely. Now the install wizard starts but says that it was interrupted prior to completion and no modifications have been made. Does someone have a work around to install the software if some unidentified piece remains on the hard drive? Thanks.

Just to make sure, you followed all the steps about performing a clean uninstall correct?
Does other software install fine and just not the Desktop Manager. Try downloading the Windows Installer Cleanup Utility - http://support.microsoft.com/kb/555175
If it finds references to the Desktop Manager it should be able to remove them for you. Afterwards reboot the computer and try to install Desktop Manager from the web again.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Windows XP SP 3 - Blackberry Desktop Manager 6.0.2 Will Not Open

When I try to start the desktop manager software I immediately get the windows message: "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." I've consulted many resources and tried several fixes, including taking ownership of the registry, renaming one of the library files, and downloading a .NET patch, so far no luck. Any help would be appreciated.

Got it to work.
Here is what I did:
I took the advice to call Verizon. Verizon obviously couldn't help, because it is a software issue, not a phone related issue. After getting passed around to two Verizon Tech Support people, the last one connected me to RIM tech support and handed me off. The first person at RIM asked VERY basic questions and didn't know what to do with this issue, so they connected me to the next level up. The RIM tech support had me uninstall/reinstall DTM 6.0.2 and rerun, I think he was trying to get a recent event logged that would detail the problem. Incidently, he asked about any security programs that might be running in the back ground and suggested shutting everything off. After the uninstall/reinstall, the program still crashed before it started up and we got the familiar windows "Blackberry Desktop Software has encountered a problem and needs to close...".
At this point we went to the system log by going to "Run" in the start menu and typing %temp%. There are two logs I emailed blackberry Tech Support: BB_Desktop and BB_DM. We also looked at the event viewer in computer management by right clicking My Computer, selecting "manage", expanding "event viewer", selecting "application". We looked at the errors associated with the software crashing.
Here is what we learned:
It wasn't a blackberry software issue, but a microsoft .NET framework issue (which I had read about and thought I tried an update in some other threads about this issue, but clearly didn't carry the ball far enough).
At this point, blackberry Tech Support told me to contact microsoft to help fix the problem.
Rather than spending another 3 hours on the phone, I decided to try to repair/update the .NET framework on my own. After several downloads and updates, the blackberry software now works like it should.
These are the resources I used, in order.
1. Download the "Full Redistributable Package" of .NET Framework 3.5 full package near the bottom of the page of http://www.microsoft.com/downloads/en/details.aspx?FamilyId=333325fd-ae52-4e35-b531-508d977d32a6&dis...
2. Uninstall using Add/Remove Programs all previous Microsoft .NET Framework programs (there were 3)
3. Install the "Full Redistributable Packge downloaded in #1 above.
4. Downloaded and Installed Microsoft .NET Framework 4 (Web Installer) from http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=9cfb2d51-5ff4-4491-b0e5-b...
5. Navigated to Microsoft Update at http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us and selected Express update
Several of these steps required a reboot, etc. I just followed all of the instructions. Of course I kept checking and hoping the blackberry desktop software would work. It finally did after #5 above--the express update found I needed to install some high-prioirity update that I can only assume was a patch or something to the.NET framework.
In any event, the whole thing took about 45 minutes and now the desktop software is functioning.
To any real computer people who may evaluate all of these steps, I'm sure I have some redundancies, but whether or not this was the most eloquent way to solve the problem, it got me to the finish line.
If your issue is a .NET framework issue, this could help solve your issue.
Good luck

ATTENTION: Desktop Manager Has stopped working - SOLVED

Hey everyone!
I've finally, finally solved a
problem I've been dealing with for the past month (since updating DM to the
latest version 6.x.35)
I have a BB Bold 9700 with OS 6.0.0.600 ( by the
way the issue is not related to the OS as I had the error prior to getting this
version).
The problem is that when opening DM, everything is fine AS
LONG as I don't connect my phone. As soon as I do, DM crashes with the dreaded
"DM has stopped working" message. I tried literally everything... Browsed many
forums and found onyl questions without answers... Turns out hundreds of BB
users faced the same problem on various BB models. Out of these I can honestly
say, only 2 managed to fix the issue they were facing.
To start with and
to help people identify if my issue is similar to the one they are facing, I'll
paste the issue as shown in :
Rim.Desktop.Exception.log
14:47:54.860|FATAL|10|Exception|0|Fatal
Error
System.IO.IOException: The directory name is invalid.
at
System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at
System.IO.Directory.InternalGetFileDirectoryNames( String path, String
userPathOriginal, String searchPattern, Boolean includeFiles, Boolean
includeDirs, SearchOption searchOption)
at
System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption
searchOption)
at System.IO.Directory.GetFiles(String path)
at
Rim.Common.Filesystem.Win32FileSystem.<GetFiles>d_ _7.MoveNext()
at
Rim.Common.Filesystem.FolderPath.<GetChildren>d__3 `1.MoveNext()
at
Rim.Common.Filesystem.FolderPathExtensions.<GetChi
ldFiles>d__6.MoveNext()
at
Rim.Media.Common.LibraryIdVersionManager.UpgradeWm sFilesForWmp(IFolderPath
settingsFolder)
at Rim.Media.Common.LibraryIdVersionManager.UpgradeTr
ansactionFiles(IFolderPath settingsFolder)
at
Rim.Media.Device.BlackBerryInfo.CreateDriveInfo(Me diaPaths mediaPaths,
MediaDestinationType destinationType, IInterruptibleFileSystem fileSystem,
Boolean isContentStore)
at Rim.Media.Device.BlackBerryInfo.RefreshDriveInfo(B
oolean isDftpMode, Object token)
at
Rim.Media.Device.DeviceService.OnDeviceAcquired(ID evice device, Object token,
DeviceAcquireResult result)
at
Rim.Desktop.Services.DeviceManager.Device.Internal Login(List`1 loginActions,
Boolean isPrivate)
at Rim.Desktop.Services.DeviceManager.DeviceManager.P
rocessDeviceLoginRequest(Device device)
at
Rim.Desktop.Services.DeviceManager.DeviceManager.<
LoginCurrentDevice>b__11()
at
Rim.Desktop.Services.Tasks.Task.RunOneOperation()
at
Rim.Desktop.Services.Tasks.Task.Run()
at
Rim.Desktop.Services.DeviceManager.DeviceManager.h andleWork(DeviceManagerWork
work)
at Rim.Common.Utilities.QueueWorkThread`1.ThreadProc( )
at
System.Threading.ThreadHelper.ThreadStart_Context( Object state)
at
System.Threading.ExecutionContext.Run(ExecutionCon text executionContext,
ContextCallback callback, Object state)
at
System.Threading.ThreadHelper.ThreadStart()
Now my problem is
that unlike other error logs posted by users on various forums, mine didn't show
what the issue was... There is a gap between the 1st and 2nd lines in the log.
In all error logs I saw, that missing line was supposed to hold details on the
issue. In my case, the "invalid directory name".
I tried
reinstalling DM without success and after seeing that so many people on the web
had given up considering RIM was not taking any action, I joined the club and
even made the decision not to buy the 9900 once it is released.
Finally
today, for some reason while working on resolving an issue in an application I
use at work, I decided to use a tool for trying to solve the DM crash... The
tool is Process Monitor (procmon.exe) and is an AMAZING tool to see exactly what
happens when you run any process (executable or others).
Granted it's
not very accessible and users who don't work in IT might not be familiar with
many terms/features in this tool, but I honestly don't think there is any other
way to identify the problem you're facing in DM.
In my case I noticed in
the captured activity of Process Monitor that there were two "path not found"
issues just before the activity related to writing into the error log started.
The 2 paths were :
F:\BlackBerry\system\Media Sync\xxxxx.system
C:\Users\Nicolas\AppData\Roaming\Research In Motion\BlackBerry Media
Sync\<mypin>.settings
First path is on the blackberry itself
and in my case I had a file named "media sync" but no folder. I renamed that
file and created the folder with that name.
For the 2nd path, which was
very strange, I could not find a file matching my BB pin... There was another
one matching my wife's pin. I just took a copy of it and renamed it to my pin
number.
After these 2 adjustments I reopened DM and I got a message
that a new device had been detected. I did a few settings and my BB connected
successfully... No crash... I tried syncing, backup and everything seems to be
working fine now.
I hope this helps others in investigating the
issues they are facing. By the way in Process Monitor be sure to first access
the Filter options and select process name as : "rim.destop.exe"
This will
monitor ONLY the activity related to DM.

Hi Nicolas81...
Thanks for the detail here. just to let you know, we have logged a bug with the Desktop Manager development team to have this fixed for the next version.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Blackberry Desktop Manager/Ubuntu-Wubi?

Blackberry Desktop Manager/Ubuntu-Wubi, are they compatable with each other, if so where can I get the correct software for Ubuntu? Thanks in advance>

please search the fine web :
http://supportforums.blackberry.com/rim/search?submitted=true&type=message&sort_by=score&advanced=tr...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

How to change BB desktop manager language ?

I downloaded BB desktop manager many times. Each time I download only ARABIC language is being installed. I tried downloading the ENGLISH version also. But STILL I have the same trouble. I read your post regarding this but I couldn't get any right solution for this. Please if anyone knows the correct step by step procedure for changing the language or any other solutions it would be really thankful.

dhurst wrote:
On another note - how do you insert screen shots into a msg such as this?? I tried the Paste from Word but that did not work for whatever reason....
Thanks....
In order to post a picture, you will first have to host it online at any one of the many free or paying hosting sites across the web. Photobucket is a good example. Then you can either post the picture as a link (suggested) or as a picture to be displayed. Either of those two can be done by clicking one of the two buttons in the posting menu above your message box when you are typing a response or new thread. The "Insert/edit link" button looks like a simple, silver chain link. The "Insert/edit image" looks like a tree with a blue background. Good luck.

Desktop Manager states Updated Software Component Must Be Installed - but won't install it

I am running Desktop Manger 6.1.0.35 (Bundle 34) for a while. I am moving to a new smartphone of the same model but phone I am moving to has an older OS on it. I run the desktop manager which correctly determines that there is a new OS to load. I select the OS version to load and tell it to get the update and it responds with the error 'An Updated Blackberry Software component must be installed before you can continue'. It then asks if you wish to Install or Cancel. After selecting Install, it returns to the main screen of the desktop manager. Selecting UPDATE again, to insteall the latest OS, it repeats the same process again. So I am unable to load the latest OS into the device.
I've tried loading the software via the Blackberry web site instead, and it does the same thing. I can't get the OS updated.
Has anyone had this problem and determined how to get around it?

Hey,
i am having the same issue for about 3 weeks now. I was able to install the latest version, 7.1, but i can't install a new OS. The software finds that there is a new OS that can be installed, but as soon i want to install it, the software demands an update, although it already is the newest version...
Might there be a general problem with the 7.1 version???

Why was nVidia nView Desktop Manager Removed?

I recently used Windows Update to upgrade the video driver for my nVidia Quadro FX 880M graphics card for my Thinkpad W510 (Windows 7, 64-bit) . The new version is 9.18.13.1100, which is the same version listed as current at the Lenovo web site. However, the release history for the video driver includes this:
<8.17.12.5738 / 1.0.15.0>
- [Important]
Removed nView Desktop Manager application from this package. Refer to
the Notes section for more information.
The notes say:
- nView Desktop Manager application was removed from this package. In order to
remove the application from your computer, it has to be manually uninstalled.
It is recommended to remove the application before updating to this driver.
I have nView Desktop Manager version 136.53 installed on my machine. It seems to be working fine, but I'm concerned that there may be issues I don't know about. Does anybody have any insight into why nView DM was removed from the video driver distribution some versions back? Should I remove nView DM, or should I keep it installed and hope for the best? It has some features I find useful on my multiple-monitor display setup.
Thanks.

NView DM also interferes (somewhat) with my Habu mouse.

Desperately need Desktop Manager 4.2.2.12

Good morning,
I have a client that is a real estate agent team. They are currently using and old version Agent Office and they refuse to upgrade. I really, really need a copy of desktop manager 4.2.2.12 to integrate their blackberries into the system and I can't find it anywhere online. I called RIM and they played like it didn't exist in their system. Anyone have any suggestions?
Thanks,
Robo6k

melihlevent wrote:
ı cant found you should look gsm operators web page maybe you can find. and call your service provider
@melihevent, you don't know what your're taking about. No version of Desktop Manager lower than 4.3 is supported by RIM anylonger (or the carriers). It is not available for download.
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Desktop Manager Crashes During Sync Phase with Notes Calendar

Hello All,
My Destop Software continually crashes at the point of Syncing with Lotus Notes Calendar. Every other part of Syncing with Notes works fine and sometimes I get a partial Sync with the Calendar, but consistently every time it crashes during this part of the process and then I get the Windows error window saying the software has encountered a problem and needs to close. Here are some other facts to help.
I am running V4.7 of the Destop Manager, latest downloaded from this web site.
PC is Win XP Proffesional, 2002 SP2. 3Gb RAM Duo Core 2GH
I have uninstalled/re-installed the Desktop Manager twice
I get other C Runtime errors with Device Manager on a random basis.
I have a BB Storm.
Anything else?
I have emailed the BlackBerry Support but seems to be a Black Hole with no response despite prompting them several times since putting in the email. I am a relatively educated PC user, My laptop is near new, I have many simple and sohpisticated applications installed with a (other than the BB Desptop application) very clean, well maintained and error free operating environment. This is a very disappointing BB first time experience.

Hi and welcome to the forums!
What version of Lotus notes would that be?
Is this is this server based, an island, or standalone Lotus notes?
Are you setup as BES or BIS?
Thanks,
Bifocals
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
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Message Edited by Bifocals on 12-23-2008 08:46 AM
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Problemas con Blackberry Desktop Manager

cuando abro la aplicacion Blackberry Desktop Manager v 4.6, me aparece esta pantalla de windows installer y no se que hacer, ya que no puedo sincronizar mi aparto con el PC.
el texto dice:
The feature you are trying to use is on a network resource that is unavailabel.
Click OK to try again, orenter an alternate path to a folder containing the installation package "apploaderWebSl-upgrade[1] .msi" in the box below.
Use source:
por favor, necesito ayuda

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Web desktop manager

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