Web fault reporting doesn't work

My phone line was tested and it came back as working but it isn't. I have removed all extensions and tested with 2 different phones at the master socket and a fault still occurs. The line works after a fashion but doesn't ring properly and also sometimes loses the incoming phone number information. Broadband is ok.
But the BT web site won't allow me to report it because the line was tested as ok but I know it isn't. This is a failure of customer service.
Also this link doesn't work (I am using Mozilla Firefox not Internet Explorer but this shouldn't make a difference)
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21&s_cid=con_FURL_faults
So I can't use the web site to report the fault and I had to call an 0800 number with a mobile.
Not good.

The website is working fine from your link posted also you can call BT from this number From a mobile: 0330 123 4151 the charge for this call will come from you mobile calling plan
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