Web IC Call List Message - Call locked,completed picked up by another agent

Hi,
For certain Call Lists in the CRM 2007 Web IC, when a call is selected there is a warning message to say that the "Call has been picked up by another agent, locked or completed" .
In the execution progress for the call list in CRM (CRMD_TM_CLDIST - Call List Maintenance ). All the calls have the status ready.None of the calls have the status - locked,executing,completed,cancelled,rescheduled or overdue.
What would be causing this to happen.
Any help on this would be greatly appreaciated,
Thanks,
Dan
Edited by: Daniel Moore on Aug 21, 2009 11:22 AM

Hi CRM gurus,
Can you please let me know which method of which class should be used to create a call in a particluar call list?
Also, can you please throw some light on the parameters required to be passed on to the method.
Regards,
Rohit.

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    Hi,
    I am trying to call a web service which is deployed on a J2EE application[ Project name : WebServiceApplication ] through a different LCDS application [ Project name : lcdsTestWebService] But while loading of mxml following error comming into console.
    Can any one explain that why Flex application is looking for DocTypeTestService_schema1.xsd  into lcdsTestWebService application when this xsd is
    present in WebServiceApplication project.
    One intresting point which i found that if i place this xsd into root of lcdsTestWebService application so that it is accessable through
    url = "http://localhost:9080/lcdsTestWebService/DocTypeTestService_schema1.xsd" than there is no issue and web service call sucessfully
    happen.
    [2/14/11 16:23:18:208 IST] 0000002c SystemOut     O [LCDS]Deserializing AMFX/HTTP request
    Version: 3
      (Message #0 targetURI=null, responseURI=null)
        (Typed Object #0 'flex.messaging.messages.HTTPMessage')
    (Object #1)
            body =       clientId = "A568DF0F-A60A-1473-CDAB-707E4A185812"
          contentType = "application/x-www-form-urlencoded"
          destination = "testWebservice"
    (Object #2)
            DSEndpoint = "my-http"
            DSId = "A568DE2A-2809-A1FE-0934-D3ECBC19337C"
            headers =       httpHeaders = null
          messageId = "9F6F7661-8FA1-30CA-3F04-23CD91C1AF90"
          method = "GET"
          recordHeaders = true
          timestamp = 0
          timeToLive = 0
          url = "http://localhost:9080/lcdsTestWebService/DocTypeTestService_schema1.xsd"
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- GET : http://localhost:9080/lcdsTestWebService/DocTypeTestService_schema1.xsd
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Cookie in request: domain = 'localhost', path = '/', client name = 'JSESSIONID', endpoint name = 'JSESSIONID', value = '0000Ii8aRUEKjvhE38Bd_dyW3jw:-1
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: Accept : */*
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: Accept-Language : en-US
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: Referer : http://localhost:9080/lcdsTestWebService/SampleWebService.swf/[[DYNAMIC]]/6
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: x-flash-version : 10,1,102,64
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: Content-Type : application/xml
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: User-Agent : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 1.1.4322; MS-RTC LM 8; SLCC1; MS-RTC S; USPortal)
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: Cache-Control : no-cache
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Begin GET request --
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]
    [2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- End GET request --
    [2/14/11 16:23:20:191 IST] 0000002d FfdcProvider  I com.ibm.ws.ffdc.impl.FfdcProvider logIncident FFDC1003I: FFDC Incident emitted on C:\IBM\WebSphere\Appserver\profiles\AppSrv04\logs\ffdc\server1_1aaf1aaf_11.02.14_16.23.19 .98114899428566798599.txt com.ibm.ws.webcontainer.extension.DefaultExtensionProcessor.handleRequest 573
    [2/14/11 16:23:20:391 IST] 0000002c SystemOut     O [LCDS]Serializing AMFX/HTTP response
    Version: 3
      (Message #0 targetURI=/onStatus, responseURI=)
        (Typed Object #0 'flex.messaging.messages.ErrorMessage')
          body = null
          messageId = "A568F5E1-EF0D-DCBC-6AB1-912C2FEAACB2"
          extendedData = null
          clientId = "A568DF0F-A60A-1473-CDAB-707E4A185812"
          headers = (Object #1)
            DSStatusCode = 404
          rootCause = null
          destination = "testWebservice"
          faultCode = "Server.Proxy.Request.Failed"
          faultString = "HTTP/1.1 404 Not Found"
          faultDetail = "HTTP/1.1 404 Not Found"
          timeToLive = 0.0
          timestamp = 1.297680800351E12
          correlationId = "9F6F7661-8FA1-30CA-3F04-23CD91C1AF90"

    I received a workaround by an internal message.
    The how to guide is :
    -Download the wsdl file (with bindings, not the one from ESR)
    -Correct it in order that the schema corresponds to the answer (remove minOccurs or other things like this)
    -Deploy the wsdl file on you a server (java web project for exemple). you can deploy on your local
    -Create a new logicial destination that point to the wsdl file modified
    -Change the metadata destination in your web dynpro project for the corresponding model and keep the execution desitnation as before.
    Then the received data is check by the metadata logical destination but the data is retrieved from the correct server.

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