Web interface wont print 'quality toolbox'?

I have the HP Photosmart Premium C410a which uses 564 carts.
When using the web interface, the 'Tools' tab:
-> 'Print Quality Toolbox' it refuses and responds:
The printer is busy. Try again later.Click "OK" to go back...this has never worked..
I CAN get a print quality report my pushing buttons on the front of the printer, but its unfortunate-- since it means walking to the printer twice....
HP? any tips or advice?

I was able to talk to a fantastic tech in cloud services who remembered a nun documented fix
USE THE LEVEL 3 DNS SERVERS!!! No other DNS servers will work
This literally within 10 seconds made HP Web Services work!!!!
209.244.0.3
209.244.0.4
I Switched my entire network to this
Huge kudos to cloud services!!!

Similar Messages

Firefox 27.0 will not allow me to have access to my web interface on my xerox 8560 mpf printer.

I believe the loss of connectivity occurred during the firefox upgrade since I was able to address the printer's web interface earlier. The complete error message is
Secure Connection Failed
An error occurred during a connection to 192.168.10.102. Peer was unable to decrypt an SSL record it received. (Error code: ssl_error_decryption_failed_alert)
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

There have been issues reported caused by using some SSL cipher suites that aren't working properly with some servers.
A possibility to test this is to disable all SSL cipher suites on the about:config page (i.e. toggle security.ssl3.* prefs that are true to false) and enable one at the time to see if you can find the culprit and keep this suite disabled and reset the other cipher suites or possibly continue testing to see which ciphers work with this server.
Do a hard refresh of the tab with this not working page via "Ctrl+F5" or "Ctrl+Shift+R" after each change.

HP LaserJet 400 MFP M425dn: bug in MTU path discovery, printer reboots via web interface

Firmware Datecode: 20121205
1. We can not access this MFU over VPN link. Otherer devices are accessed successfully.
As far as I understand there is an error in MTU Path Discovery.
tcpdump logs are attached.
Is there a way to change MTU of this device?
2. This MFU a reboots when I open page "Settings" of "Networking" submenu (/hp/device/set_config_networkSettings.html?tab=Networking&menu=NetSettings) if option "System" -> "System Setup" -> "Language" is "Russian". But this looks like a very good feature since I've have not found the way to reboot this printer remotely.
Here I was tring to access web interface over VPN (IPSec), 192.168.4.135 is IP of my comp, 192.168.160.200 - is IP of MFU, 192.168.160.254 is a gateway:
$ tcpdump -n -r printer-1.pcap
reading from file printer-1.pcap, link-type EN10MB (Ethernet)
17:20:29.337867 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [S], seq 2356029847, win 8192, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.338026 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [S.], seq 614551948, ack 2356029848, win 8760, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.344909 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [.], ack 1, win 64240, length 0
17:20:29.348488 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [P.], seq 1:304, ack 1, win 64240, length 303
17:20:29.348564 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], ack 304, win 8457, length 0
17:20:29.378872 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [P.], seq 1:513, ack 304, win 8457, length 512
17:20:29.379063 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379103 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379251 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
17:20:29.379272 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379274 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1461:2921, ack 304, win 8457, length 1460
17:20:29.379304 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379306 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 2921:4381, ack 304, win 8457, length 1460
17:20:29.379335 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379338 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
This is more detailed view on some packets.
$ tcpdump -nv -r printer-1.pcap
17:20:29.379063 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x7233 (correct), seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP (tos 0x0, ttl 64, id 62678, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379103 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x5edf (correct), seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP (tos 0x0, ttl 64, id 62679, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379251 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x0c1c (correct), seq 1:1461, ack 304, win 8457,
P.S. This thread has been moved from LaserJets to Multifunction and All-in-One - HP Forums Moderator

John Getzke wrote:
Its hard to understand what you are trying to do or ask here. We have some offices connected via IPSEC tunnels. IPSEC interface's MTU is 1280 bytes (not 1500 bytes as Ethernet). All other devices successfully work over this VPN link. HP m2727 works. HP m425dn does not work. As a network administrator I've traced source of problem on all possible points and found that HP m425dn has a bug in the "Path MTU Path discovery" routine. The logs I attached shows that any packet of the TCP stream that the printer (160.200) sends to host (4.135) has "Don't fragment" flag set. According to IP standard the router HAVE TO discard the packet with DF flag set and size bigger then MTU since it can not pass a packet further without fragmentation - IPSEC MTU is 1280 bytes only while HP sends 1500 bytes. The router informs the printer about this problem with ICMP message Type: 3 (Destination unreachable) with Code: 4 (Fragmentation needed) suggesting MTU of next hop: 1280. The router does not communicate with the printer itself, it just informs the printer about network problem. According to IP standard the printer HAVE TO resend this data with the size of packet decreased according to suggested size. This is expected behavior of the Path MTU discovery routine. But the printer sends the packet again with the same size and DF flag set. The router again discards the packet and informs printer... This cycle repeats again and again until connection is closed due to timeout. Therefore "Path MTU discovery" routine is broken at this device. It would not be a serious problem, but the printer resends packets at rate over 28000 pps (about 40 MBytes per seconds) and its CPU is so heavily loaded that it even does not respond to touches on its touchscreen. So an innocent attempt to print document on terminal server located at another office leads to inaccessibility of the printer.
The network dump can be downloaded in PCAP format from here.

Disabling Networked Printer Web Interfaces

Hello,
I did a search with my novice search skills and didn't find exactly what related to my issue. I have multiple virtual print servers on Win08 R2 with networked printers from different manufacturers. Is there a way other than going to each printer to
disable web interface access via host name or IP? I'm thinking possibly via GP.
Thanks

Since the Web interface is a device feature and has nothing to do with Windows, that's something you need to configure at the device level.
Alan Morris Windows Printing Team

Is it possible to get print jobs from other computers to show up locally without having to load the CUPS Web Interface?

on my Mac Pro (Lion) I have a printer that I've setup to share with the computer devices in my house (ipads, computers, iphones)
Every once an awhile my partner forgets to check if the printer is on, and prints a document two or three, or TEN TIMES then then forgets about it. Then when I go to print something on my mac I turn the printer on and all theses pages spit out.
Is there a way to get the local print queue to pop up on my screen when remote jobs are sent to my shared printer (just like the print queue would if I printed a document locally), that way I know about them, can hold or delete them without having to fire up the local web interface to CUPS?

m,
You can submit Feedback to Apple from the Numbers menu. That's the official channel for comments about the app and suggestions for improvement. The Apple officials don't visit these discussions except to maintain the decorum.
Jerry

[SOLVED] CUPS Web interface crash when trying to Add Printer

I've used the web interface @ http://localhost:631
After a recent upgrade, when clicking Add Printer under the Admin tab, I enter the root username and password, and then the web interface "crashes". In Chromium, I get the "Aw, snap!" blue screen. In FireFox it just hangs forever.
In /var/log/cups/error_log I see
E [28/Nov/2009:14:46:19 -0500] Unable to set ACLs on root certificate "/var/run/cups/certs/0" - Operation not supported
I've tried removing /var/run/cups and it is recreated when cups is restarted, but same error. I haven't tried adding a printer via commandline because it looks difficult.
I've tried removing cups with pacman, and deleting /etc/cups/ /var/run/cups /usr/share/cups and anything else I could find and reinstalling, but no luck.
CUPS 1.4.2-1
perms on /var/run/cups 755 root:lp
perms on /var/run/cups/certs 511 daemon:sys
CUPSD running as root
/etc/cups/cups
root is a member of sys group
root is not a member of lp group (does this matter?)
Anyone have this problem?
Last edited by VitaminJ (2010-03-26 05:18:54)

Still having this problem. Even installed x86-64 Arch in a VM to see if a clean install works. NOPE!
First connection to http://localhost:631
D [24/Mar/2010:13:49:41 -0400] cupsdReadClient: 12 GET /admin HTTP/1.1
D [24/Mar/2010:13:49:41 -0400] cupsdSetBusyState: Active clients
D [24/Mar/2010:13:49:41 -0400] cupsdAuthorize: No authentication data provided.
D [24/Mar/2010:13:49:41 -0400] [CGI] argv[0] = "/usr/lib/cups/cgi-bin/admin.cgi"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[0] = "CUPS_CACHEDIR=/var/cache/cups"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[1] = "CUPS_DATADIR=/usr/share/cups"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[2] = "CUPS_DOCROOT=/usr/share/cups/doc"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[3] = "CUPS_FONTPATH=/usr/share/cups/fonts"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[4] = "CUPS_REQUESTROOT=/var/spool/cups"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[5] = "CUPS_SERVERBIN=/usr/lib/cups"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[6] = "CUPS_SERVERROOT=/etc/cups"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[7] = "CUPS_STATEDIR=/var/run/cups"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[8] = "HOME=/var/spool/cups/tmp"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[9] = "PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[10] = "SERVER_ADMIN=root@D830"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[11] = "SOFTWARE=CUPS/1.4.2"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[12] = "TMPDIR=/var/spool/cups/tmp"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[13] = "USER=root"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[14] = "CUPS_SERVER=/var/run/cups/cups.sock"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[15] = "CUPS_ENCRYPTION=IfRequested"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[16] = "IPP_PORT=631"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[17] = "LANG=en_US.UTF8"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[18] = "REDIRECT_STATUS=1"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[19] = "GATEWAY_INTERFACE=CGI/1.1"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[20] = "SERVER_NAME=localhost"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[21] = "SERVER_PORT=631"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[22] = "REMOTE_ADDR=127.0.0.1"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[23] = "REMOTE_HOST=localhost"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[24] = "SCRIPT_NAME=/admin"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[25] = "SCRIPT_FILENAME=/usr/share/cups/doc/admin"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[26] = "SERVER_PROTOCOL=HTTP/1.1"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[27] = "HTTP_USER_AGENT=Mozilla/5.0 (X11; U; Linux x86_64; en-US) AppleWebKit/532.9 (KHTML, like Gecko) Chrome/5.0.307.11 Safari/532.9"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[28] = "HTTP_REFERER=http://localhost:631/"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[29] = "REQUEST_METHOD=GET"
D [24/Mar/2010:13:49:41 -0400] [CGI] envp[30] = "QUERY_STRING="
D [24/Mar/2010:13:49:41 -0400] [CGI] Started /usr/lib/cups/cgi-bin/admin.cgi (PID 6441)
I [24/Mar/2010:13:49:41 -0400] Started "/usr/lib/cups/cgi-bin/admin.cgi" (pid=6441)
D [24/Mar/2010:13:49:41 -0400] cupsdSendCommand: 12 file=13
D [24/Mar/2010:13:49:41 -0400] [CGI] admin.cgi started...
D [24/Mar/2010:13:49:41 -0400] cupsdAcceptClient: 14 from localhost (Domain)
D [24/Mar/2010:13:49:41 -0400] [CGI] http=0x7f2bf62c7880
D [24/Mar/2010:13:49:41 -0400] [CGI] No form data, showing main menu...
D [24/Mar/2010:13:49:41 -0400] [CGI] /usr/share/cups/drivers/pscript5.dll: No such file or directory
D [24/Mar/2010:13:49:41 -0400] cupsdReadClient: 14 POST / HTTP/1.1
D [24/Mar/2010:13:49:41 -0400] cupsdAuthorize: No authentication data provided.
D [24/Mar/2010:13:49:41 -0400] cupsdReadClient: 14 1.1 Get-Subscriptions 1
D [24/Mar/2010:13:49:41 -0400] Get-Subscriptions ipp://localhost/
D [24/Mar/2010:13:49:41 -0400] Get-Subscriptions client-error-not-found: No subscriptions found.
D [24/Mar/2010:13:49:41 -0400] Returning IPP client-error-not-found for Get-Subscriptions (ipp://localhost/) from localhost
D [24/Mar/2010:13:49:41 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:41 -0400] Script header: Content-Type: text/html;charset=utf-8
D [24/Mar/2010:13:49:41 -0400] Script header:
D [24/Mar/2010:13:49:41 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:41 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:41 -0400] cupsdReadClient: 14 WAITING Closing on EOF
D [24/Mar/2010:13:49:41 -0400] cupsdCloseClient: 14
D [24/Mar/2010:13:49:41 -0400] cupsdSetBusyState: Not busy
D [24/Mar/2010:13:49:41 -0400] PID 6441 (/usr/lib/cups/cgi-bin/admin.cgi) exited with no errors.
Clicking on "Administration" tab:
D [24/Mar/2010:13:49:47 -0400] cupsdReadClient: 12 POST /admin/ HTTP/1.1
D [24/Mar/2010:13:49:47 -0400] cupsdSetBusyState: Active clients
D [24/Mar/2010:13:49:47 -0400] cupsdAuthorize: Authorized as root using Basic
D [24/Mar/2010:13:49:47 -0400] [CGI] argv[0] = "/usr/lib/cups/cgi-bin/admin.cgi"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[0] = "CUPS_CACHEDIR=/var/cache/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[1] = "CUPS_DATADIR=/usr/share/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[2] = "CUPS_DOCROOT=/usr/share/cups/doc"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[3] = "CUPS_FONTPATH=/usr/share/cups/fonts"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[4] = "CUPS_REQUESTROOT=/var/spool/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[5] = "CUPS_SERVERBIN=/usr/lib/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[6] = "CUPS_SERVERROOT=/etc/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[7] = "CUPS_STATEDIR=/var/run/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[8] = "HOME=/var/spool/cups/tmp"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[9] = "PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[10] = "SERVER_ADMIN=root@D830"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[11] = "SOFTWARE=CUPS/1.4.2"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[12] = "TMPDIR=/var/spool/cups/tmp"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[13] = "USER=root"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[14] = "CUPS_SERVER=/var/run/cups/cups.sock"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[15] = "CUPS_ENCRYPTION=IfRequested"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[16] = "IPP_PORT=631"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[17] = "CUPSD_AUTH_TYPE=Basic"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[18] = "LANG=en_US.UTF8"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[19] = "REDIRECT_STATUS=1"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[20] = "GATEWAY_INTERFACE=CGI/1.1"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[21] = "SERVER_NAME=localhost"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[22] = "SERVER_PORT=631"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[23] = "REMOTE_ADDR=127.0.0.1"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[24] = "REMOTE_HOST=localhost"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[25] = "SCRIPT_NAME=/admin/"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[26] = "SCRIPT_FILENAME=/usr/share/cups/doc/admin/"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[27] = "REMOTE_USER=root"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[28] = "SERVER_PROTOCOL=HTTP/1.1"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[29] = "HTTP_USER_AGENT=Mozilla/5.0 (X11; U; Linux x86_64; en-US) AppleWebKit/532.9 (KHTML, like Gecko) Chrome/5.0.307.11 Safari/532.9"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[30] = "HTTP_REFERER=http://localhost:631/admin"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[31] = "REQUEST_METHOD=POST"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[32] = "CONTENT_LENGTH=14"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[33] = "CONTENT_TYPE=application/x-www-form-urlencoded"
D [24/Mar/2010:13:49:47 -0400] [CGI] Started /usr/lib/cups/cgi-bin/admin.cgi (PID 6445)
I [24/Mar/2010:13:49:47 -0400] Started "/usr/lib/cups/cgi-bin/admin.cgi" (pid=6445)
D [24/Mar/2010:13:49:47 -0400] cupsdSendCommand: 12 file=14
D [24/Mar/2010:13:49:47 -0400] [CGI] admin.cgi started...
D [24/Mar/2010:13:49:47 -0400] cupsdAcceptClient: 15 from localhost (Domain)
D [24/Mar/2010:13:49:47 -0400] [CGI] http=0x7f0dfc5d5880
D [24/Mar/2010:13:49:47 -0400] [CGI] op="add-printer"...
D [24/Mar/2010:13:49:47 -0400] [CGI] do_am_printer: DEVICE_URI="(null)"
D [24/Mar/2010:13:49:47 -0400] [CGI] Getting list of devices...
D [24/Mar/2010:13:49:47 -0400] cupsdReadClient: 15 POST / HTTP/1.1
D [24/Mar/2010:13:49:47 -0400] cupsdAuthorize: No authentication data provided.
D [24/Mar/2010:13:49:47 -0400] cupsdReadClient: 15 1.1 CUPS-Get-Devices 1
D [24/Mar/2010:13:49:47 -0400] CUPS-Get-Devices
D [24/Mar/2010:13:49:47 -0400] cupsdIsAuthorized: username=""
D [24/Mar/2010:13:49:47 -0400] Returning HTTP Unauthorized for CUPS-Get-Devices (no URI) from localhost
D [24/Mar/2010:13:49:47 -0400] cupsdSendHeader: 15 WWW-Authenticate: Basic realm="CUPS", trc="y"
D [24/Mar/2010:13:49:47 -0400] cupsdReadClient: 15 WAITING Closing on EOF
D [24/Mar/2010:13:49:47 -0400] cupsdCloseClient: 15
D [24/Mar/2010:13:49:47 -0400] cupsdAcceptClient: 15 from localhost (Domain)
D [24/Mar/2010:13:49:47 -0400] cupsdReadClient: 15 WAITING Closing on EOF
D [24/Mar/2010:13:49:47 -0400] cupsdCloseClient: 15
D [24/Mar/2010:13:49:47 -0400] cupsdAcceptClient: 15 from localhost (Domain)
D [24/Mar/2010:13:49:47 -0400] cupsdReadClient: 15 POST / HTTP/1.1
D [24/Mar/2010:13:49:47 -0400] cupsdAuthorize: Authorized as root using Local
D [24/Mar/2010:13:49:47 -0400] cupsdReadClient: 15 1.1 CUPS-Get-Devices 1
D [24/Mar/2010:13:49:47 -0400] CUPS-Get-Devices
D [24/Mar/2010:13:49:47 -0400] cupsdIsAuthorized: username="root"
D [24/Mar/2010:13:49:47 -0400] [CGI] argv[0] = "/usr/lib/cups/daemon/cups-deviced"
D [24/Mar/2010:13:49:47 -0400] [CGI] argv[1] = "1"
D [24/Mar/2010:13:49:47 -0400] [CGI] argv[2] = "0"
D [24/Mar/2010:13:49:47 -0400] [CGI] argv[3] = "30"
D [24/Mar/2010:13:49:47 -0400] [CGI] argv[4] = "2"
D [24/Mar/2010:13:49:47 -0400] [CGI] argv[5] = "requested-attributes=all"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[0] = "CUPS_CACHEDIR=/var/cache/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[1] = "CUPS_DATADIR=/usr/share/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[2] = "CUPS_DOCROOT=/usr/share/cups/doc"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[3] = "CUPS_FONTPATH=/usr/share/cups/fonts"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[4] = "CUPS_REQUESTROOT=/var/spool/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[5] = "CUPS_SERVERBIN=/usr/lib/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[6] = "CUPS_SERVERROOT=/etc/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[7] = "CUPS_STATEDIR=/var/run/cups"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[8] = "HOME=/var/spool/cups/tmp"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[9] = "PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[10] = "SERVER_ADMIN=root@D830"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[11] = "SOFTWARE=CUPS/1.4.2"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[12] = "TMPDIR=/var/spool/cups/tmp"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[13] = "USER=root"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[14] = "CUPS_SERVER=/var/run/cups/cups.sock"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[15] = "CUPS_ENCRYPTION=IfRequested"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[16] = "IPP_PORT=631"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[17] = "CUPSD_AUTH_TYPE=Local"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[18] = "LANG=en_US.UTF8"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[19] = "REDIRECT_STATUS=1"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[20] = "GATEWAY_INTERFACE=CGI/1.1"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[21] = "SERVER_NAME=localhost"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[22] = "SERVER_PORT=631"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[23] = "REMOTE_ADDR="
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[24] = "REMOTE_HOST=localhost"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[25] = "SCRIPT_NAME=/"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[26] = "SCRIPT_FILENAME=/usr/share/cups/doc/"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[27] = "REMOTE_USER=root"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[28] = "SERVER_PROTOCOL=HTTP/1.1"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[29] = "HTTP_USER_AGENT=CUPS/1.4.2"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[30] = "REQUEST_METHOD=POST"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[31] = "CONTENT_LENGTH=91"
D [24/Mar/2010:13:49:47 -0400] [CGI] envp[32] = "CONTENT_TYPE=application/ipp"
D [24/Mar/2010:13:49:47 -0400] [CGI] Started /usr/lib/cups/daemon/cups-deviced (PID 6446)
I [24/Mar/2010:13:49:47 -0400] Started "/usr/lib/cups/daemon/cups-deviced" (pid=6446)
D [24/Mar/2010:13:49:47 -0400] cupsdSendCommand: 15 file=16
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/smb (PID 6447)
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/socket (PID 6448)
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/bluetooth (PID 6449)
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/serial (PID 6450)
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/parallel (PID 6451)
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/snmp (PID 6452)
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/http (PID 6453)
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/usb (PID 6454)
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/ipp (PID 6455)
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/scsi (PID 6456)
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Started backend /usr/lib/cups/backend/lpd (PID 6457)
D [24/Mar/2010:13:49:47 -0400] [CGI] Flushed attributes...
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Found device "ipp"...
D [24/Mar/2010:13:49:47 -0400] Script header: Content-Type: application/ipp
D [24/Mar/2010:13:49:47 -0400] Script header:
D [24/Mar/2010:13:49:47 -0400] [CGI] Flushed attributes...
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Found device "socket"...
D [24/Mar/2010:13:49:47 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:47 -0400] Script header: MIME-Version: 1.0
D [24/Mar/2010:13:49:47 -0400] Script header: Content-Type: multipart/x-mixed-replace; boundary="CUPS-MULTIPART"
D [24/Mar/2010:13:49:47 -0400] Script header:
D [24/Mar/2010:13:49:47 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:47 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:47 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:47 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:47 -0400] [CGI] Flushed attributes...
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Found device "lpd"...
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] PID 6457 (lpd) exited with no errors.
D [24/Mar/2010:13:49:47 -0400] [CGI] Flushed attributes...
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Found device "http"...
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] PID 6453 (http) exited with no errors.
D [24/Mar/2010:13:49:47 -0400] [CGI] list_devices
D [24/Mar/2010:13:49:47 -0400] [CGI] usb_find_busses=7
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] PID 6455 (ipp) exited with no errors.
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] PID 6450 (serial) exited with no errors.
D [24/Mar/2010:13:49:47 -0400] [CGI] Flushed attributes...
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Found device "scsi"...
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] PID 6456 (scsi) exited with no errors.
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] PID 6448 (socket) exited with no errors.
D [24/Mar/2010:13:49:47 -0400] [CGI] Flushed attributes...
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] Found device "smb"...
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] PID 6447 (smb) exited with no errors.
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] PID 6451 (parallel) exited with no errors.
D [24/Mar/2010:13:49:47 -0400] [CGI] usb_find_devices=11
D [24/Mar/2010:13:49:47 -0400] [cups-deviced] PID 6454 (usb) exited with no errors.
D [24/Mar/2010:13:49:49 -0400] [cups-deviced] PID 6452 (snmp) exited with no errors.
Clicking Add Printer button
D [24/Mar/2010:13:49:57 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:57 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:57 -0400] cupsdAcceptClient: 17 from localhost:631 (IPv4)
D [24/Mar/2010:13:49:57 -0400] cupsdReadClient: 17 GET /images/wait.gif HTTP/1.1
D [24/Mar/2010:13:49:57 -0400] cupsdAuthorize: No authentication data provided.
D [24/Mar/2010:13:49:57 -0400] [cups-deviced] PID 6449 (bluetooth) exited with no errors.
D [24/Mar/2010:13:49:57 -0400] PID 6446 (/usr/lib/cups/daemon/cups-deviced) exited with no errors.
D [24/Mar/2010:13:49:57 -0400] [CGI] Got device list!
D [24/Mar/2010:13:49:57 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:57 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] Regular expression "[a-z]+://"
D [24/Mar/2010:13:49:57 -0400] [CGI] lang="en_US.UTF8", locale="/en_US"...
D [24/Mar/2010:13:49:57 -0400] cupsdReadClient: 15 WAITING Closing on EOF
D [24/Mar/2010:13:49:57 -0400] cupsdCloseClient: 15
D [24/Mar/2010:13:49:57 -0400] PID 6445 (/usr/lib/cups/cgi-bin/admin.cgi) exited with no errors.
D [24/Mar/2010:13:49:57 -0400] cupsdSetBusyState: Not busy
D [24/Mar/2010:13:49:57 -0400] cupsdReadClient: 12 WAITING Closing on EOF
D [24/Mar/2010:13:49:57 -0400] cupsdCloseClient: 12
It's interesting how it says "Returning HTTP Unauthorized for CUPS-Get-Devices (no URI) from localhost" when I just entered my root username and pass in the HTTP BASIC Authentication popup.

E4200 Web interface port wont change

Howdy yall,
I was wondering if there are any known issues regarding the linksys e4200 web interface accessibility.
I am trying to configure the web interface for outside access, but i want the port to be: 2000
So i changed the port, but when i type my external IP in the webbrowser, without a port, i still get the username/password
prompt window. This is in the standart 80 port, even though i changed the port to 2000.
Also, when i type my external IP including port number 2000, the connection fails.
The problem is, the webserver in the router running the web interface, refuses to change to port 2000
It doesnt matter whether i restart the router after the change, or not.
Does anyone have any clue about the root of the problem ?

Never mind, it appears that for some reason my browsers connect to the routers interface directly. no matter what url i use.
An online port scan reveiled that the port did in fact change, so there is no problem.

Questions on default print quality and print order

I recently upgraded to CS 5.5, a clean install on a new Mac running 10.7. I've found two issues regarding printing from both Acrobat and InDesign:
In both programs, if I go directly to print (command-P, then hit OK without changing settings), documents will print at my printer's default setting, which is for a high-quality photo on glossy paper. (I haven't figured out yet how to change that default.) I want it to print to my faster standard quality setting, which is generally also the "last-used" setting. I can of course go into printer settings to fix -- each time I do that, my standard setting is already set in that window -- but I have to make that move every time I print.
Previous versions of both programs (CS3) automatically went into the last-used or standard setting. How can I get that back?
Also, print order hasn't been working as it did in CS3. Documents print first-page-first in CS 5.5, unless I check "Reverse order"; in CS3, docs printed last-page-first automatically, without checking any additional box, making documents easier to collate. Also, on many documents, "Odd pages only" prints the even ones, and vice-versa.
How can I get the automatic reverse order and correct odd/even back in Indesign 5.5 and Acrobat X Pro?

Hi Davis,
Well, if you are able to log on the BPS application (thus, a Web Interface if I'm not mistaken) then it means that some user is logged on the ABAP-side. It is either a "personal" user or a technical (common) user, that is used for anonymous access.
You will certainly be able to track down this user with the SM04 transaction.
You should be able to add a button to the BPS page. One idea would be to call an URL with an ICF service behind that will be able to process the parameters contained in this URL.
It will be this very ICF service that will call the BAPI.
Try these links
http://help.sap.com/saphelp_nw04s/helpdata/en/55/33a83e370cc414e10000000a114084/frameset.htm
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ea8db790-0201-0010-af98-de15b6c1ee1a
Hope this helps.
Best regards,
Guillaume

Desk jet f4280 wont print black

printer wont print black ink. prints color ink fine. infact, if i have an office doc i just change the text color 2 dark blue, and it is just fine. color ink indicator is all 4 lights bright green. black ink indicator is all 4 lights-light green. (tried a used-up black, and it does not display green lights, -shows a bright orange light instead.) really need the black ink to work, though, because i cant change the color of something i found on the web.
-i did already submit this question this morning, but i put it under the wrong topic, sorry.

Hi @ChrissyStar,
Welcome to the HP Forums!
I understand that your HP Deskjet 1000 will not print using the black ink cartridge, but will with only the color cartridge.
Please take a look through this print quality guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet 1000, 2000, 3000....
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Print quality settings

Hi,
when I print from my ipad or ePrint, I cannot control the print quality settings. I want them to be only black and draft quality, which I can manually apply and set as default when I print from my Mac. How do I get that setting to also apply for ePrint and printing from mobile devices?
Thanks,
jjborje
This question was solved.
View Solution.

Hi there, the degree of control you have on print settings when printing from a mobile device depends on the method you are using to print and to some extent the content you're trying to print. I would recommend you use the ePrint mobile print app which you can download from iTunes. Using this app allows you set print settings including Draft and Normal modes as well as selecting Grayscale instead of colour. These options are available when you print web pages, documents or emails from within the app. If you print photos they will print in colour and default to photo media.
If you send emails with file attachments to the printers email address you have no control over print settings. Similarly using AirPrint does not all ow you much control over print settings.
Hope this information helps and post back with any more questions.
Best.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

"print quality diagnostic report"

I have a HP Deskjet 3520 All-in-one printer and I just went to the "HP Deskjet 3520 series toolbox". Under the first tab (Device Services) is the button "Print Quality Diagnostics Page". I then clicked on that button and got the "Print Quality Diagnostic Report".
However i can not find anything that tells me what all the diagnostics mean.
attached is the document that I am talking about.
Questions:
1. The Magenta shows lines in the top of the lines on the top of the report but these go away at the bottom. Do I need to run a clean head cycle or seeing as that cartridge is low on ink just replace it?
2. In the bars of solid colors the light yellow (the bottom bar) has a white streak through it. Again I know it is low on ink. Is the issue there the ink level or does the head need cleaning?
3. Below those bars are numbered items about the printer but what does PHA mean? (Print Head Assembly?)
4. Number 22 in that list is PHA Drops. What does that mean?
Does anyone know where I can go to get answers to these questions?
Any and all help is appreciated.

Hello RayGo75 ,
Welcome to the HP Forums.
I see that you would like some explanation on the Print quality diagnostic report.
You stated that you attached a copy of the report that you would like reviewed but unfortunately, It is not listed on this thread.
Please reattach it and I will be happy to go over it and explain any details that you need covered.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Print Dialogue does not show print quality options on MacBook

I am trying to print wirelessly from my Macbook Pro to a HP 5500 connected to G5. I can print no problems, but I can't control the print quality as this option does not appear in the print dialogue box.
When I print the same page from my G4 powerbook I get print quality options in the dialogue. Both laptops are running 10.4.8 and connecting wirelessly by an airport network. The printer is plugged in the G5 not an airport express.

Hi there,
As Scapesuiter has mentioned, it would be best to check the HP web site to see if there is a Universal driver for your printer. These are drivers that have been written to work on the new Intel Mac's and on the previous Power PC (PPC) Mac's.
If there isn't a Universal driver, you can still use the older PPC driver, however you will experience problems like you are getting when printing from a Universal application via a PPC driver. Usually you see a line through the option that is not available, but I guess another symptom could be that the option is not viewable. Anyway, for some Universal applications, you can choose to open them using the Rosetta emulator. With the application closed, select its icon in the Finder and do a Get Info (Cmd - I). In the window that appears there may be the option "Open using Rosetta". If there is, select this option, close the window and open the application. Now try to print and see if the option is present.
Regards,
Paul

Black Ink wont print on HP Photosmart Plus B210a Product CN216A

My black ink wont print on the printer stated above. I have changed it twice in the past 3 days, still wont work. I then ran a print quality report, cleaned printheads, aligned cartridges, ran all the tests. Nothing will work. The color ink will print, but nothing black will. On the print quality report, the black ink wont show. The printer displays the black ink, so installation of the cartridge must have been correct. Is the black ink cartridge or slot broken. I'm not a tech savvy person so I dont know the term for that thing. Please help, and let me know if I should just get a new printer. Thanks

Since you have automatically cleaned the printhead, and aligned the cartridges I would try a manual cleaning of the printhead to make sure that ink buildup is not the issue. Solution three on this document shows how to remove and clean the printhead manually. I know that this document is not titled with your ink issue, but it is the best at outlining the steps needed to do that cleaning on the printhead. Open that first drop down menu option titled “0xc1900013 or no code displays with the Ink System Failure error message” and follow those steps listed under solution three. While you have that printhead out and are cleaning the contacts, take note of the warranty ends date listed there. If there is still an issue, write back and let me and provide that date off the printhead too.
I am a former employee of HP...
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Laserjet 4345 mfp won't scan to folder; web interface not showing all admin tabs

Hi,
I have a laserjet 4345 mfp which, until a few days ago, was able to scan documents to a network folder. When I try now it gives me the error "the path cannot be found". Here's what I've tried so far:
- Looked for a way to change the network folder settings or define a new folder. I couldn't find any so I printed the "how to scan to folder" page from the control panel. It tells me to define a new location by clicking the "Other" button on the control panel, but I can't find an Other button, on any screen.
- Accessed the web interface, which only shows up with the "Home" and "Networking" tabs - no "Digital Sending", "Settings", or "Information" tabs, which should be there according to the manual.
- Thinking it might be a permissions issue, I checked and found that the administrator password was not set. I set the admin password via the web interface, and now when I try to access it prompts for the password I defined, but still gives this incomplete interface. I am also able to access and change all the networking settings, so I don't think insufficient permissions are the issue.
- Called HP support, they said the problem is permissions and I should cold reset the machine, which I am quite reluctant to do since not only all settings, but the entire address book as well, would need to be re-entered. This aside from the fact that I really don't think permissions are the issue, as decribed above.
- Verified that I am able to send scans to different email addresses. SMTP gateway test goes through OK. LDAP does not, but this has not prevented scan to folder from working in the past.
I don't know how the scan-to folder was initially set up because I wasn't supporting this client at the time.
Any ideas?
Many thanks in advance.

I have a problem with my scan to folder as well and I have to access the folder from a computer before it will work. I'm not sure why that works, actually. You might want to give that a try to see if it fixes the problem. If it does, I imagine it is some sort of security problem with the folder you are trying to scan to.
Thanks,
Tiffany
I am an HP employee!

Web services wont work no matter what i do

got a new laserjet MFP M127FW and everything thus far works except eprint.
IF i can get it to enable, it only does so after i reboot (power cycle) the printer.
if i try and enable it via the web management it will never say it was enabled, it just clocks (spinning icon that says connecting)
then SOMETIMES the web interface will say its enabled and SOMETIMES i can see the randomly generated email it gives me, BUT it only lasts for about 5 minutes then Web Services disables itself again.
i have forwarded everyport listed in this forum and the how to created by someone here.
I have even put the printer in the DMZ - still doesnt work.
N-O-T-H-I-N-G is making Web services work... period.
I have flashed the firmware to the latest (did that right out of the box)
there is nothing left for me, as the user to do... eprint/web services is broken. period.
i saw someone state that the code that is supposed to print is the name in the randomly generated email you are given.
and i tried to use that to register the unit on hpconnect but it just says "unexpected error"
also when i try to do things from the lcd screen, such as print information sheet, enable/disable web services, view email, it just clocks (never ending spinning icon.. i left it like that overnight and it never stopped.
IF i am fast enough and see the randomly generated email in the Web GUI, and then try to use the LCD to print the code, or do anything aside from via email, (which it does display if the web gui shows it) it says the services are unavailable
once again, i have spent the last 2 days, totalling over 10 hours trying to make this work and IF it is enabled, i think it is just a false positive, even though the random email does display it doesnt work and then within 5 minutes, web services disables itself again.
I am not some average user, i am a 20yr veteran of PC/MAC/Networking, and i have never seen a printer do this that wasnt flat out broken.
but since this is the only thing not working, thus far, i believe it to simply be a firmware issue.
lastly.... when trying to enable the web services the NIC lights on the back of the printer are blinking 100% nonstop, forever and ever.. until i power cycle it.
its as if the web services is locked up or stuck in a loop.
also restore defaults from the LCD or web GUI doesnt do anything... nothing is changed... and i am never presented with the initial startup like one would expect.
is there a way to force the printer to an out of the box state where it flushes anything and everything back to a factory state? (where i have to go through the initial setup again ?
p.s.
network settings are fine, i can print to the printer from ipads, iphone, pc's and 2 MAC's.. so everything on the network side works... just not Web services
This question was solved.
View Solution.

I was able to talk to a fantastic tech in cloud services who remembered a nun documented fix
USE THE LEVEL 3 DNS SERVERS!!! No other DNS servers will work
This literally within 10 seconds made HP Web Services work!!!!
209.244.0.3
209.244.0.4
I Switched my entire network to this
Huge kudos to cloud services!!!

Web interface wont print 'quality toolbox'?

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