Web page asks to install Flash Player again

Hello everybody,
I have a friend who has a recurrent well-known problem when she tries to watch a video with IE and Youtube. Web page asks her to install Flash Player again and it is not possible to view the video. No problem with Google Chrome and Mozilla Firefox.
I applied the advice sheet by Chris Campbell "How do I fix Windows permission problems with Flash Player?" that I found on this forum but the problem persists. What can I do to solve this problem?
Windows 7 Home Premium Edition SP1, Internet Explorer 10 Version 10.0.09200.16540, Shockwave Flash Object Version 11.7.700.169, Shockwave ActiveX Control 12.0 Development
Thank you for your help.
Pepin.

Hello Chris,
Sorry for the delay. I have difficulties to identify the exact model of the laptop in the HP family (HP Pavilion g7 Notebook PC g7-2043sf). The label was hidden under the battery. It was important to download the suitable drivers. And then I went on holidays.
KB2670838 is already installed.
There are two video drivers on the laptop :
1) Intel HD Graphics Family
2) Radeon HD 7670M
The Intel driver was already up-to-date.
I installed the last available version for Radeon driver (8.933.3.4000 03/05/2012).
It was a good idea to upgrade video drivers but unfortunately the problem persists.
Pepin.

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