Web Report export to Excel error

Hello:
I face the problem as follow:
When I export web report to excel and open it. The characteristic value no display, and the key figure as usually.
How to solve this problem? Hope anyone can give me some advices!
Regards&Thanks!
zagory

Hello:
   EXP:
   A(context menu)         B        C(Key Figure)
         ablank         ablank          2000
         ablank         ablank          5000
Hope anyone can give me some advice to solve this problem.
Regards&Thanks!
zagory

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