Web Services set up problems - Officejet 5740

I have bought an Officejet 5740 - a very nice printer that Im very happy with.  BUT....my main reason for choosing this printer was for the Instant Ink service and the ink costs we would save in our small business.
However, I have tried and failed on so many occassions to set up the web services!
Every time I try and set it up (using the printer itself) I get the message
'The printer could not connect to web services.  The server might be busy or temporarily unavailable.  Try again later.'
Well I have tried again later and Googled the issue but I am not so technically advanced I understand DNS etc (although I did follow someones instructions to change this but it didnt help either).
Can anyone help?
Thanks

berk51
Welcome to the HP Community Forum.
I can offer some ideas that may help.
You might try connecting the printer using EWS (Embedded Web Server) -- this is a much easier interface to use because it allows you to sit at your keyboard rather than stand at the tiny printer panel.
Assuming the printer is on your local wireless or wired network in your office, connecting to EWS is a simple matter of using your favorite browser to talk to the printer's IP address.
The instructions are in your printer's User Guide  on Page 31.
An Example of using EWS is included in the following instruction Guide - scroll toward the bottom:
Install Full Feature Software – Printer
If you have the services of an Internet Service Provider for your Internet at your Office, say from Xfinity or from AT&T, then this is the "ISP"  IP Address that you need for your Printer when it is connected to the Internet. 
If you do not have your own Internet Service Provider, then you can use the Free Google DNS service.  Understand that Free is also "free of support", "free of privacy", and "free of guarantees" -- In other words, there are none of those.  Nonetheless, lots and lots of people use the service and manage full, successful Internet lives.
The following well written Thread shows you how to connect most printers successfully to Google DNS:
Informative Thread to set up Google DNS for Printer Wireless:
Printer Will Not Respond To Touch and Network Communication Is Lost
============================================================================
The following document provides some information on how the setup for ePrint is supposed to progress:
  One installs the printer software on a computer if that is useful to the situation
The initial setup is completed to print out the claim sheet for ePrint
The HP Connected / ePrint Center account is created - the ePrint settings are managed
Mobile Devices are added
The world is a good place to be
Add Device to Printer
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP. 
Kind Regards,
Dragon-Fur

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