Web shop

Hello, i'm trying to do a web shop (product catalog, sales order, users, pricing, stock) for a costumer that wants a shop online. The web shop only can be done with CRM or there is a other way? Is urgent!
Regards
Vanessa

Vanessa,
The standard Internet Sales solution delivered by SAP comes in 2 flavours so that it can be run on either CRM or just R/3 - certainly this was the case with version 4.0 and I assume it is still the same.
I'm not an expert in the actual implementation so I'd suggest you search through the best practice documentation and related info from service.sap.com
As I said though, it is very important to assess your needs as the Internet Sales solution is relatively complicated - if yuo just want the ability for customers to search for products and create orders then it would be much easier to create a few custom applications, say in an Enterprise Portal or just stand alone Web Dynpro / BSP / JSP / whatever... If yuo want the full catalogue type functionality then Internet Sales is the way to go.
For an idea of what can be achieved have a google for the Sony Style website - this is an SAP ISA (Internet Sales) solution running B2C.
Gareth.

Similar Messages

Error while opening the B2C Web Shop

Hi All,
Our Basis team has installed the JAVA Stack for CRM 7.0 EHP1. We can successfully open the XCM page for the web shop using the following URL: http://host:port/b2c/admin/xcm/init.do.
We get a SAP E-Commerce Error page when we try to launch the B2C Web Shop using the following URL:
http://host:port/b2c/b2c/init.do. The following error messages are shown along with a "Log On" button:
An application error occurred
A serious system error has occurred
The shoplist read from buffer is empty
Contact the administrator
Log on
I have created the Internet B2C Users& specific roles and also done the XCM Configurations (New customer configuration, General Settings & JCO Component created). Restarted the Java Application. However we still get the same error page while launching the web shop. Please help us to rectify this error.
Also I get a blank-white page when I try to open this URL for maintaining a B2C Shop: http://host:port/shopadmin/shopadmin/init.do?configuration.xcm=Z_MY_SCENARIO
I can successfully open the URL for SHOPADMIN XCM: http://host:port/shopadmin/admin/xcm/init.do
Please help us to resolve the issue. How can we maintain the SHOP? Have we missed some configurations?
Thanks !

I am not able to open the shopadmin URL for defining a new B2C web shop. This URL does not work : http://host:port/shopadmin/shopadmin/init.do?configuration.xcm=ZMY_SCENARIO. I just get a white blank page.
I can open the XCM for shopadmin using teh URL: http://host:port/shopadmin/admin/xcm/init.do.
Thanks.

CRM E-Commerce BOB Web shop - Duplicate check for New Customer Creation

Hi,
In CRM E-Commerce BOB Web shop we have a requirement wherein new customer creation should go through a duplicate check. Only unique customers should be created as BP in backend GUI, in case a customer already exists with the same credentials, BP should not be created and user should get a message that the customer already exist in the system.
Currently the system is not preventing me from creating new customers with same credentials.
In case anybody has worked on the similar requirement or has any idea about the same, Kindly help.
Regards, Vipul
Edited by: vipul_kumar02 on Jun 21, 2011 4:20 PM

Hi,
Any pointers for function module used for creation of a new BP for a new customer request in BOB Web shop?
Is it same as B2C Web shop?

What should i know to develop objects in CRM Web Shop

Hi all,
I am new to CRM Web Shop and would like to know what should I be knowing to do any development in CRM Web Shop?
I am an ABAP Developer and can develop Web Dynpor's and BSP's using ABAP Work Bench. What else do I need to make my career as a Web Shop Developer? How extensively wil i work on Java and NWDS?
From my initial resarch in the forum it seems like i need to have a extensive Java knowlede and i only know core java......so i want to know to what extent should i be coding in JAva for a development in CRM Web Shop.......If this looks like a basic question please help me with link that can provide me some help on this.
Kind Regards,
Sam.

Hi Sam,
To become CRM Web Shop Developer You should have below knowledge or hands on experience.
1.   Core Java Development.
2.   J2EE Development
      Model View Controler (MVC) development concept with Java Servlet Programming
3.   Struts Programming knowledge
4.   JCO. Programmin in Java
5.   HTML Knowledge
6.   Java Script Programming Knowledge
7.   Eclipse / NWDS knowledge
8.   Some knowledge about IPC.
9.   XCM Configuration.
10. Read Exten. Development Guide of ISA which explain you how to extend ISA application with example. You can download it from Service MArket Place. - I have sent it on your gmail address
Cheers.
eCommerce Developer
Edited by: Ecommerce Developer on Jul 30, 2009 10:40 PM

PDF document in B2C Web shop

Hello Experts,
I am trying to set up a B2C shop in CRM 2007 (sp02).
I have set up a product catalog and maintained a PDF document in the HEADER AREADocuments TabBDS_PDF folder.
I replicated the same to TREX(having IIS installed on the same machine). I could find the index and the document in TREX and on IIS.
I am unable to see the same in the web shop.
Did I miss some thing ? Do I need to do any other settings in XCM or in JSP?
Thanks in advance
Regards
Aravind

HI Sateesh,
Thanks you for your response, Iu2019d like to mention that I am from functional background and hence would like further help in this issue.
I could find the Product DetailsB2C.jsp at location: ..\DVEBMGS00\j2ee\cluster\server0\apps\sap.com\crm~b2c\servlet_jsp\b2c\root\catalog
I found the following code from the JSP page which I thought is relevant from your suggestion. (EX:item.getAttribute("DOC_PC_CRM_PDF"))
               <%-- image --%>
               <% pageContext.setAttribute("item", currentItem); %>
               <isa:ifImageAvailable name="item">
                   <div class="b2c-prd-img">
                       <img src="<isa:imageAttribute guids="DOC_PC_CRM_IMAGE,DOC_P_CRM_IMAGE" name="item" />"
                            alt="<%= JspUtil.encodeHtml(currentItem.getDescription())%>" />
                   </div>
               </isa:ifImageAvailable>
Could you please elaborate/ specify the changes that I need to make in this code?
My objective is to dispaly a PDF about the product in the web shop.
Thanks In Advance
Aravind

Std web shop behavior if a Wrong Product is input in the Sales Order page

Hi Experts,
In a B2B/BOB web shop, when a product is entered into the sales order screen manually, does the system run a standard validation as to check if the product exists in the product catalog ? Is there any documentation on this kind of standard web shop behavior ?
Any pointers on this front would be of great help. Thanks in advance.
Best Regards,
Kris.

Hello,
Where are you seeing the dump? There will not be any dump in the defaulttrace file when a wrong product is entered.
ideally on the jsp it says check product number. this is the std behavior. Below error message will be shown
At least one item is faulty; check faulty items before continuing. Go to first faulty item
Product xyz was not found.
Pradeep

Web shop LWC Chat and Interaction Center integration

Hello All,
As I know, Live Web Collaboration in SAP E-Commerce for mySAP CRM (B2B, B2C Shops, and Internet Customer Self-Service) supports chat in CRM Interaction Centre WebClient, so that customer requests for assistance via chat are forwarded directly to the IC WebClient.
I had maintain LWC component in B2B Web Shop and LWC application for Agents, so chat between Consumer and Agent work fine. Also I maintain IC WebClient and Contact Center Simulator for testing, as described in this blog (/people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup) . I tested chat and telephony functions u2013 all work fine.
Than I tried to integrate LWC chat function and IC WebClient. I did all necessary settings as described in LWC XCM application help, CRM7.0 help (http://help.sap.com/saphelp_crm70/helpdata/en/fe/4cad3efa11b300e10000000a114084/frameset.htm) and SAP Solution Manager (http://help.sap.com/SCENARIOS_BUS2004/helpdata/EN/E8/9B0342D0369C39E10000000A155106/frameset.htm) .
But integration donu2019t work. When I try requests for assistance via chat in B2B shop, I receive message u2013u201C No agent is available to assist you. Try again lateru201D
Can any one tell me what are the possible ways to integrate LWC Chat in B2B Web Shop with Interaction Center WebClient?
Regards,
Yuriy

Hello Oliver,
I had maintain LWC component in B2B XCM (http://<host>/b2b/admin/xcm/init.do path: General Application Settings -> Customer -> lwc -> lwcconfig). Here I configure JMS host and port.
Also I maintain LWC XCM (http://<host>/lwc/admin/xcm/init.do). I had create custom scenario where I configure JCO connector to back end system.
Then, in customer side I go to the B2B Web shop (http://<host>/b2b/init.do), click Help link, and then in pop-up window - Customer Support - > by Chat.
In Agent side I open LWC (http://<host>/lwc /init.do), enter my user name and password, click Available button, and after Customer send request for Chat, press Pick Request.
In this case B2B Web Shop Customer can chat with Agent. Multichat also supported u2013 one Agent can chat more than one customer. But LWC application interface looks primitive and limited.
I am interesting how I can integrate LWC and IC WebClient as it described in SAP help. Anybody can help me?

Question about Web Shop, Reference User field.

Hello,
In web shop, under General Settings tab, should there be User Management tab?
I need to enter the B2CREFUSER which I created in Reference User field.
Or is that field removed now?
Thanks,
Harsha

Hi Harsha,
The particular field is no more available in webshop, if u want ot provide ur reference user u have to assign the refernce user in CRM Customising in the following path -
IMG-- CRM--- Ecommerce -internet user--Assign refernce user for internet user B2C
Hope this helps.
Regards
Bala

Pdf doc is required for B2C CRM 2007 WEB SHOP

Hello Experts,
We have a scenario where (pdf doc ) is required for b2c Header level and tem level in CRM 2007 web channel.
we have set up a product and product catalog and maintained a PDF document in the HEADER AREA--
Documents Tab--BDS_PDF folder.
After intial replication Documents was published in the following path
*catalog/DE DE161EE3D35DAAF19F1E000C29D94525.pdf *
we are able to find images and pdf in the index server but unable to see the same in the web shop.
Did I miss some thing ? Do I need to do any other settings in XCM or in JSP?
Thanks in advance
Namitha Verma

Hello namitha Verma
I am facing the same problem, are you able solve the problem kindly let me know .
Regards
Kiran Posanapalli

Internet sales R/3 -- Web shop creation

Dear friends,
I am creating a new web shop in internet sales web shop maintenance portal. Also I have created a product catalog in R/3 & assigned the same in the new web shop. Product catalog is replicated to trex server through ISA_CATALOG_REPLICATION program.
Now when I try to log in to the new web shop , system gives a message "variant language does not match, the shop you are using is maintained inconsistently.
I have checked the variant, language & it is correct. I am unable to figure out what is wrong.
Can you let me know what is wrong here.
Thanks for your help in advance.
Sharan

Hi Sharan,
in R/3 internet sales you have languages maintained on 3 places:
(1) in the definition of the catalog variant
(2) in the webshop admin
(3) the language that you use to call the webshop (in the URL).
Those need to be all the same.
regards,
Wim

Goods are not visible on the Web Shop main page (RUMP UP)

Hi colleagues.
Help please anybody :)
There was the problem with the goods in Web Shop.
Goods are not visible on the page Web Shop.
Below you can see actions performed by us and Prerequisites:
1. Repository was unachieved from Standard archive - WEC20_MDMCATALOG_CONS
2. Taxonomy, Hierarchy and Lookup table data were transferred from CRM via MDMGX
3. Manually created root node in Product Catalogs table in MDM
4. Put technical code (ID) of created node to Product Catalog module in WCEM configuration - field Catalog ID.
5. Fill another necessary fields in Product Catalog module in WCEM.
6. Manually add test record in MDM and linked to node in Product Catalog table, elements from Main Taxonomy and other required fields.
7. In preview mode of WCEM configuration not possible see any records from MDM (but product catalog elements showed correctly)
More information about settings in MDM, CRM,WCB and configuration steps can see in attachment files
Best regardn,
Andrey

Hi Denis
Leading zeroes it's no my case, because the products (materials) replicated from CRM to MDM.
Replication from CRM to MDM via MDMGX and Initial Load R3AC1 is successfull.
But on the WebChannel web shop page this products are not visible.
I have suggested that the problem in authirizations of technical user, which uses RFC Destinations from SAP NW AS Java (Web Channel) to MDM.
According Security Guide for SAP Web Channel 2.0 (paragr. 8.3.2 see please screenshot), user of WEC_MDM_DEFAULT destination must assign the role WEBCHANNEL_CATALOG_DISPLAY_ROLE.
But this role does not exist in the system (SAP MDM, SAP NW).
Please give me advice about this.

Delivery type unchanged in both Transaction & B2B Web shop

Hi Gurus,
My requirement is to change the Delivery type to 'expedited' in the b2b web shop if the gross weight is less than 4 kg. I wrote sample code, without condition, in BADI to see the delivery type change in both transaction and in webshop. It seems there is some issue with the below code I could not find any changes in .both transaction and in webshop. I tried with 'CRM_SHIPPING_CHANGE_OW' also. But no luck. Could anly one please tell the bug in the code?
BADI: CRM_ISA_BASKET_HEAD
Method.CHANGEHEAD_SET_DATA
DATA: LS_SHIPPING      TYPE CRMT_SHIPPING_COM,
        ls_shipping_com TYPE CRMT_SHIPPING_COM,
        lt_input_field_names     TYPE crmt_input_field_names_tab,
        ls_input_field_names     TYPE crmt_input_field_names.
Get the shipping data from ISA layer
loop at IT_SHIPPING INTO LS_SHIPPING.
    MOVE-CORRESPONDING ls_shipping TO ls_shipping_com.
    ls_shipping_com-SHIP_COND = '02'.
fill ct_input_fields
    ls_input_field_names-fieldname = 'SHIP_COND'.
    INSERT ls_input_field_names INTO TABLE lt_input_field_names.
change shipping segment
   CALL FUNCTION 'CRM_SHIPPING_MAINTAIN_OW'
      EXPORTING
        is_shipping_com      = ls_shipping_com
      CHANGING
        ct_input_field_names = lt_input_field_names
      EXCEPTIONS
        error_occurred       = 1
        OTHERS               = 2.
ENDIF.
endloop.
Method.:GETHEAD_GET_DATA
DATA: LS_BASKET_HEAD       TYPE CRMT_ISALES_BASKETHEAD_UI,
        LS_FIELD_CHANGEABLE TYPE CRMT_INPUT_FIELD_NAMES,
        LS_CRMT_SHIPPING_WRK TYPE CRMT_SHIPPING_WRK.
*Get the changed data
CALL FUNCTION 'CRM_SHIPPING_READ_OW'
    EXPORTING
     IV_REF_GUID                = LS_BASKET_HEAD-GUID
     IV_REF_KIND                = 'A'
   IMPORTING
     ES_SHIPPING_WRK            = LS_CRMT_SHIPPING_WRK
   EXCEPTIONS
     ENTRY_DOES_NOT_EXIST       = 1
     OTHERS                     = 2.
IF SY-SUBRC = 0 AND LS_CRMT_SHIPPING_WRK-SHIP_COND IS NOT INITIAL.
    LS_BASKET_HEAD-SHIP_COND = LS_CRMT_SHIPPING_WRK-SHIP_COND.
ENDIF.
Pass back to ISA layer.
READ TABLE CT_FIELD_CHANGEABLE INTO LS_FIELD_CHANGEABLE WITH KEY FIELDNAME = 'SHIP_COND'.
IF SY-SUBRC <> 0.
    LS_FIELD_CHANGEABLE-FIELDNAME = 'SHIP_COND'.
    LS_FIELD_CHANGEABLE-CHANGEABLE = 'X'.
    APPEND LS_FIELD_CHANGEABLE TO CT_FIELD_CHANGEABLE.
ENDIF.

In theory, ZOR orders created from both CRM GUI and B2B should use the same number range only. (internal)
Since the B2B is not creating ZOR type, it is very likely, the shop settings are not effective.
Check if the webshop profile you have set the ZOR is the default webshop that gets used by the B2B. This is done through webshop XCM admin.
Or - are you using Transaction Type Group?
Easwar Ram
http://www.parxlns.com
Edited by: Easwar Ram on Nov 4, 2008 4:13 PM

Adding a new field extension on CRM Order Item tab in the web shop order

Hi CRM E-Commerce Gurus,
I want to add a extension field on any web site product such as "zz...." in order to use this data in order's item tab. What shoul I do on J2EE Stack-.jsp method and ABAP Stack at the BADI implementations.
Could you please help me in order to add a new field extension on CRM Order Item tab in the web shop order ?
Thanks,
Kind Regards,
Fahrettin

Hi Arshi,
We have could not find any java action class such as Maintainb2csaveorderaction in config.xml folder and also there is no available threads and clue on SDN, google etc. Therefore we are got stucked on this issue. In SAP_ISA_60 Development and Extension Guide of SAP E-Commerce there is no sample java action class code such as Maintainb2csaveorderaction but some ABAP codes are available for the extension structure.
Do you suggest any java action class such as Maintainb2csaveorderaction codes like in your B2B scenarios etc.?
ls_header is a local structure with header data
ls_extension-ref_guid = ls_header-guid.
ls_extension-alt_handle = ls_header-handle.
extension are name value pairs
ls_extension-name = u2018Z_CUSTOMER1u2019          u2018 name
ls_extension-value = ls_header-zcustomer1. u2018 value
APPEND ls_extension to extension_header_out
now adding extensions to the items
LOOP AT lt_items INTO ls_item.
    ls_extension-ref_guid = ls_item-guid.
    ls_extension-alt_handle = ls_item-handle.
    ls_extension-name = u2018Z_CUSTOMER2u2019          u2018name
    ls_extension-value = ls_item-zcustomer2.   u2018value
    APPEND ls_extension to extension_item_out
ENDLOOP.
ls_header is a local structure with header data
LOOP AT extension_header_in INTO ls_extension.
check the name to find the according field
      IF ls_extension-name = u2018Z_CUSTOMER1u2019.
        ls_header-zcustomer1 = ls_extension-value.
      ENDIF.
ENDLOOP.
sort the extension table by ref_guid and handle to obtain a better access
with binary search.
SORT extension_item_in BY ref_guid, alt_handle.
LOOP AT lt_items INTO ls_item.
find the starting point for a loop over extensions
use guid and handle as one logical key to access the extension
    READ TABLE extension_item_in
      WITH KEY ref_guid = ls_item-guid
               alt_handle = ls_item-handle
               BINARY SEARCH.
    IF SY-SUBRC = 0.
      LOOP AT extension_item_in INTO ls_extension
        FROM SY-TABIX.
check, if the entry is relevant
        IF NOT    ls_extension-ref_guid = ls_item-guid
           OR NOT ls_extension-alt_handle = ls_item-handle.
           BREAK.
        ENDIF.
        IF ls_extension-key = u2018Z_CUSTOMER2u2019.
          ls_item-zcustomer2 = ls_extension-value.
        ENDIF.
      ENDLOOP.
    ENDIF.
ENDLOOP.
Thanks
Kind Regards,
Fahrettin

Production B2C web shop sites

Hi all,
I was looking to see if anyone could give me a URL of an existing B2C web shop that I can look at to see the software package in action. So far the demo sites that I have looked at have been extremely slow. Our e-commerce sites are currently in .net, and we would like to move to the web shop application, but what we have seen so far has been very disappointing performance-wise compared to our existing applications. We are currently migrating from a custom ERP to SAP and looking to convert four e-commerce sites to a CRM E-Commerce/Enterpirse Portal solution. Thanks.
Dave Gramenz

Here's a couple I know of:
Sylvania's B2C - http://ecom.mysylvania.com/sylvaniab2c/b2c/z_login.do
Sony Euro's B2C - https://shop.sonystyle-europe.com/SonyStyle/b2c/catalogForward/(xcm=PCM_b2ccrmstandard&layout=15_108_60_47_109_113&uiarea=0&Z_CONTEXT_RECOMM_TYPE=recommendations&ctype=areaDetails&carea=%24ROOT)/.do?catalogEntry=true

Pricing Totals not appearing in B2C web shop

Hello All,
We are using list prices in product catalog and in B2C web shop.
We are unable to see the pricing totals in the save order screen.The pricing totals and prices are appearing in in the back end(SAP GUI).
Could any one suggest where do we have to make the necessary settings?
Thanks in advance,
Sastri

Dear Yanamandra,
If you are using list price your gross total also will be the same as list price.
And for this you have to switch off the IPC in XCM settings and have to replicate the catalog properly in TREX server.
Otherwise if you are using a customer pricing procedure to calculate the prices and there are other additional prices which have to be added to the list price at the time of pricing.
Then you should activate the IPC and also your VMC should be active in the CRM s/m, and also if you are using any customized user exit that also should be implemented.
hope this clarifies your doubt.
Thanks and Regards
shanto aloor

Auction creation process via web shop

If any one has detail configuration guide to set up E-auction using web shop, please share documents or link.
We are looking at steps like:
How to deploy the auction application (AVW)?
How to get the XCM url and necessary steps needs to maintained?
How to get auction administrator URL?
We are able to log in to the Auction administration schedule tasks.
By using the following link http://ip:port/avw/init.do
However, we are struggling to get into application where we can create bid invitation using seller login.
Let me know is there any link for auction creation?
Please share your experience while setting up auction via web shop.
Thanks in advance

Hi,
I am able to log to the shopadmin. I have created the shop id for web auction.
I tried to log in to the http://ip:port/avw/init.do to create the auction, choose web shop but i am not able to view created web shop.
Do i need to do any settings for shop to be visible in the auction screen.
Thanks

Web shop

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