Web streaming problem

I've got a few videos streaming on my personal website, but some people only hear the sound & don't see the video - even though I can see it all fine (as can some other people.)
WHy can some people see it fine and others only hear audio? and how can I fix that?

Stephanie, welcome to these discussions.
I doubt your files are being "streamed" because that requires special software.
Your movies are downloading via http.
The reason some can't see the video portion is because you've used the new H.264 video codec (part of QuickTime 7).
Ask your viewers to download and install QuickTime 7. Place a notice and a link on your pages informing them that QuickTime 7 is required to view your files.

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    Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
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    Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x ,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
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    The issue disappeared this weekend. I didn't change anything so it must have been something server side. I notice others with the same issue have also seen it resolved.
    Thanks to all those who contributed and tried to help out. Although disappointed I went for a long time without ePrint I'm glad that action was apparently taken to resolve in the end.

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