Web UI connects but won't load

All, Suddenly, I am able to conenct to my WD MyCloud via the Desktop app, but when attempting to connect to the Web UI it won't load.  Details:Connect to IP of drive via Chrome/Safari/Android Chrome/IE (tested with 4 browsers on two devices)It redirects to HTTP://"IP"/UIPage animates to say "Accessing WD MyCloud" and then "Attempting to Authenticate"The page then goes gray (other than the black bar on top with WD MyCloud logo).  Nothing else - leave it for hours, it never loads.Any thoughts?  Any support is greatly appreciated. Thank you,Jason 

Additional notes:Tried power cycling (left off for an hour), no luck.Tried holding reset button for 4 seconds (heard it reboot), no luck.Light on front is steady Blue.Shares are accessible from Desktop app.I would try using the desktop app to apply a new firmware, but it tells me an admin must login to apply firmware...but I don't see a way to change the login ID used within the Desktop app.Not accessible from SSH/FTP/SMB.

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