Webaccess 8.2: Unable to view Attachments

Our users are unable to view attachments.
When trying to View a file the rendering file view window opens but all that is diplayed is a blank window. The attachments can be opened and saved.
The attachments can be viewed using the GroupWise desktop client on the same PCs used for testing.
Webaccess is running on a Windows 2008 r2 server.
The only document types that appears to be affected are those of MS Office 2003 and 2007.
I have tested using IE 8 and 9, Firefox and Chrome on both Windows XP and Windows 7 PCs.
I hope this is enough information.

That should be 8.0.2, dohh. :-[
We have two clustered webaccess servers. The active one has 6 process instances of GWDVA.exe*32 running and 1 each of
GWINTER.exe*32 and gwmta.exe*32.
Below are the relevant lines from the relevant ####web file in " :\WEBACCDM\wpgate\WEBAC80A\000.prc". As far as I can tell there is no error indicated.
03-21-12 12:25:38 ***** WebAccess Configuration Information *****
03-21-12 12:35:07 ...DM.xxxxxxPO.666661 Login
03-21-12 12:35:07 ...DM.xxxxxxPO.666661 List folders
03-21-12 12:35:07 ...DM.xxxxxxPO.666661 Open folder of incoming messages
03-21-12 12:35:11 ...DM.xxxxxxPO.666661 Open folder of incoming messages
03-21-12 12:35:22 ...DM.xxxxxxPO.666661 Read a message by ID
03-21-12 12:35:23 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:23 Viewed document: Text.htm User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:35:24 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:24 Viewed document: Text.htm User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:35:29 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:29 User Viewed document: xxxxxxDM.xxxxxxPO.666661 Document name unknown
03-21-12 12:35:29 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:29 Viewed document: TEXT.htm User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:35:33 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:33 Viewed document: TEXT.htm User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:35:43 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:43 Viewed document: Unit 11 Exemplar.doc User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:35:44 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:35:44 Viewed document: Unit 11 Exemplar.doc User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:36:37 ...DM.xxxxxxPO.666661 Read a message by ID
03-21-12 12:36:44 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:36:44 Viewed document: yyyyyy.docx User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:36:45 ...DM.xxxxxxPO.666661 Read attachment
03-21-12 12:36:45 Viewed document: yyyyyy.docx User: xxxxxxDM.xxxxxxPO.666661
03-21-12 12:37:03 ...DM.xxxxxxPO.666661 Logout
Tony

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On 7/3/2013 8:36 AM, bwillhite wrote:
>
> Hello!
>
> I am working with a customer on a strange issue with GroupWise
> WebAccess 2012 SP2, basically they can't upload any attachments! The
> browse for file process works fine, but the progress bar never moves and
> the percentage never moves off of 0%, no matter how long you wait or how
> small the file. Viewing and downloading attachments works fine.
>
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Webaccess 8.2: Unable to view Attachments

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