Webcam always freezes soon after starting a call, ...
Hello all! I'm on Windows 8.1. So, I have a big problem - about 30 seconds or less after starting a Skype video chat, my camera freezes for the person on the other end... forever. It happens every single time.
Using Process Explorer, I've found that unsurprisingly 'Skype.exe' is using it - HOWEVER there are always 2 instances simultaneously running. Only in Process Explorer do 2 instances show - not in Task Manager or Resource Monitor. Although in the volume mixer there are 2 separate Skype volume controls and if I shut Skype down, 1 separate control stays open for a minute or so. The webcam also stay on for a few minutes after I've shut Skype down - why is this? If I were paranoid I'd think that someone was hacking and spying on me! ; )
I have Googled and Googled and Googled with no results, no joy. I've uninstalled it, re-installed it and I don't have a Skype web plug-in (in case that was the cause). I am using the desktop version, not the app as I loathe the apps. I uninstalled the app, in fact - in case that was what was causing the issue, and as I never used it.
This is getting very frustrating - can someone please, PLEASE help me?
Hi,
I have started having exactly the same issue two days ago.
Me: Windows 7 SP1 x64
Partner: Windows 8.1 x64
Skype for Desktop 6.22.81.105
Every time I call my partner the video freezes on the other end after a few seconds (quickest was 5 longest 2 and then becomes a white spinning circle. Sometimes it comes back for a few seconds and then dies again. Restarting the video on my end helps for another 5 to 28 seconds. On my end I can see us both. Reinstalled my webcam drivers, upgraded to latest Skype version (was 6.20 before), tried disabling the firewall, tried the same set of actions on the other end. Also tried deleting Skype folders under AppData/Roaming and AppData/Local on both ends. Checked the temperature monitors on both ends - no overheating. Tried upgrading graphics drivers on the other end. Tried changing ports in the connection settings - did not help either.
Some of the other things we have tried:
Me calling my partner from a different account - freezes
Me calling my partner on a different account - freezes
Me calling my partner from a tablet connected to same network as computer - no freezes
Me calling my other account on a tablet connected to same network as computer - no freezesI am yet to try calling someone else with these scenarios.
Previously we used to spend up to 11 hours on a call without any issues.
Enabling logging did not result in any logs being created at all - and yes, I do have hidden files displaying enabled in Windows.
I have full access to both machines and will be happy to provide any logs and whatnot - given that they exist of course. Our alternative at the moment is Google Hangouts but its much less reliable and has to work through a browser - permanently leaving Skype for it would suck.
Thanks!
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Hi,
I have started having exactly the same issue two days ago.
Me: Windows 7 SP1 x64
Partner: Windows 8.1 x64
Skype for Desktop 6.22.81.105
Every time I call my partner the video freezes on the other end after a few seconds (quickest was 5 longest 2 and then becomes a white spinning circle. Sometimes it comes back for a few seconds and then dies again. Restarting the video on my end helps for another 5 to 28 seconds. On my end I can see us both. Reinstalled my webcam drivers, upgraded to latest Skype version (was 6.20 before), tried disabling the firewall, tried the same set of actions on the other end. Also tried deleting Skype folders under AppData/Roaming and AppData/Local on both ends. Checked the temperature monitors on both ends - no overheating. Tried upgrading graphics drivers on the other end. Tried changing ports in the connection settings - did not help either.
Some of the other things we have tried:
Me calling my partner from a different account - freezes
Me calling my partner on a different account - freezes
Me calling my partner from a tablet connected to same network as computer - no freezes
Me calling my other account on a tablet connected to same network as computer - no freezesI am yet to try calling someone else with these scenarios.
Previously we used to spend up to 11 hours on a call without any issues.
Enabling logging did not result in any logs being created at all - and yes, I do have hidden files displaying enabled in Windows.
I have full access to both machines and will be happy to provide any logs and whatnot - given that they exist of course. Our alternative at the moment is Google Hangouts but its much less reliable and has to work through a browser - permanently leaving Skype for it would suck.
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