Webcam and usb drive not working--possible hardware issue?

Hello,
I recently purchased a Lenovo ideapad U510 with Windows 8. I bought it as a returned machine but the Staples employee didn't know why it had been returned and thought it was just because the buyer didn't like Windows 8. When I first set it up I kept getting an error message that my usb device was not recognized, even though I had never plugged anything in. As I was leaving the country, I dismissed the issue and decided to deal w/ it when I returned to the US, since my other usb drives worked fine.
However, later my integrated webcam stopped working as well. It worked one time when I used Skype but not after that. I checked online forums for possible solutions, and most said I needed to download an updated driver. I didn't think this was the issue b/c when I went to device manager and tried to update my driver for the easycam, it said I already had the most up-to-date driver. I have uninstalled drivers, downloaded and re-installed drivers, and even refreshed my computer, all to no avail.
Here are the error messages I receive:
In device manager>view>show hidden devices>imaging devices>Lenovo EasyCamera, device status says
Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer.
When I try to run the Bison setup: Lenovo EasyCam has not found!
When I try to run the Chicony setup: Setup failed! Please Plugin camera and install driver again!
So, I'm thinking it's not a driver issue, but I'm not a techie and don't know what else it could be. Wondering if the usb problem and webcam problem are connected. Found another forum post that said maybe the webcam is not connected to the motherboard...suggestions?
Thank you in advance for your help.

I am certain it is a hardware issue from the problems youre describing. I would contact Lenovo. They may try to have you purchase their "software" support, but don't let them. I had wifi issues and they tried to make me spend $90 because I was too lazy to figure it out on my own.
Make sure when you're calling support that you tell them that you restored to factory default and before you send your computer in, back up your data. Also tell them that it's a new computer and you do not want to pay for shipping... They will most likely comp you shipping in both directions.

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