Webcam failed; 'click to call' crashed

Hi--these are 2 possibly separate problems.  When I skype, my webcam ceased to function.  It has always worked before, but even if I test the webcam or try to install a new profile picture, the webcam is not recognized any longer.  I'm told to plug it in, or check to see that it works.  Just quit on me last week.
Also, webpages frequently become 'non-responsive' and the computer freezes until the skype error message shows up, saying 'skype click to call has failed. would you like to turn it off?'  When I say 'yes' the computer & non-responsive website both resume functioning.  
Any ideas how to correct these two problems?   Thanks---Mac

Onboard video cameras are generally connected by a proprietary USB cable that starts from the top of the laptop screen (where the camera is) and connects somewhere on motherboard located at the lower half of the laptop.  Unlike an external cable, you can't easily swap it out. Over time as you open and close your laptop that cable can become disconnected or fatigued.  Other times the onboard camera can fail as well.  If your laptop camera won't even detect in device manager then this issue is probably with the internal cable.  Some people slightly pinch the area of the camera to see if that will get the cable to reconnect.   Other people open and close their laptop several times, and sometimes that may get it to work for a while.  Usually when it's detected you will hear the same sounds and see similar notifications you receive when you install a USB thumb drive. The only reliable solution is to replace the cable/camera yourself, get it replaced by a professional, or buy an external webcam to replace the internal one.
There are other possibilities like the camera being disabled not by software/drivers in the OS but in the BIOS itself.  Not all computers that have an onboard camera, have that capability.  It's definitely worth the time to check.   If an option like that does not exist then we're back to it being a hardware failure.
I saw you responded and saw my similar response on this subject.  Even through the internal cable does not look like a USB cable, it is a proprietary-style USB cable as it connects the camera to the internal USB root hub.  When my internal cable failed, the laptop was hardly used for Skype.  It worked intermittently, it was basically defective from the factory.  Had I have used it more I would have been able to get it replaced under warranty.  After determining it was defective, it was out of warranty, so I replaced the parts myself. 

Similar Messages

  • Skype click to call crashes

    I Have the Extension Enabled But It Keeps Crashing? How Can It Be Fixed So I can use it? I had to Uncheck Enabled to Stop it From Crashing GOOGLE CHROME

    Offering an opposite view: I make great use of C2C, and just happen to be one of those who uses FireFox and Internet Explorer rather than Chrome.  I make great use of C2C, and am hoping current compatibility issues as at the time I am typing this message are soon to be resolved.   (I miss C2C and never experienced any issues in using it.)
    Update!
    http://community.skype.com/t5/Other-features/click​-to-call-crashes-my-browsers/m-p/1807427/highlight​...
    A new version of the Click-to-Call add-on was issued on 16 August 2013, making this thread outdated.
    Please try these steps, and if Click to Call is still not functioning as expected or if you encounter other problems, please start a new thread (line of conversation:
    Ensure your browsers are updated.
    Download and install the newest Click-to-Call (version 6.11...)
    Remember to enable the add-on in your browsers.
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Skype's Click-to-call crashing & clashing with web...

    Hi,
    I'm working on implementing a WYSIWYG editor to one of my sites. Sadly, Skype's Click-to-call plugin wreaks havoc with it (tested on Chrome).
    Steps to reproduce:
    1. Load Chrome with Click-to-call installed.
    2. Go to http://jsfiddle.net/gabito/jnSPf/6/
    3. Starting typing some text in the right window and observe how the browser crashes and the height of the textarea is completely wrong (since node.offsetHeight and node.clientHeight are both being returned as 0).
    4. Disable Click-to-call, reload the same page and watch how it all works nicely.
    The code that's causing the crash with Skype is adding an element to the DOM, measuring it for resize and removing it again. Whilst this isn't the most efficient code, it shouldn't cause the browser to crash like this, and it doesn't unless Skype Click-to-Call is installed. Since Skype is a popular plugin that many users will have installed, this presents a problem for us.

    Hi Claudius,
    Firstly, thanks for the reply.  I too am using Chrome 24 and Skype Click to Call 6.6.
    The crashing doesn't seem to occur every time but happens often enough to be worrying. Basically, try refreshing the page and typing some text into the box on the bottom right window (where the image is placed).
    The other issue which I mentioned - the size of the text box being measured wrong - occurs every time without fail.
    Without Skype: (i.e. how it should look)
    With Skype (height calculated incorrectly):
    This is the message when it crashes:
    To clarify: there are no other extensions enabled when reproducing this error, other than Click-to-Call.

  • Skype click to call crash

    skype click to call has crashed and is affecting the uploading of my exam paper finals
    in trinidad

    try uninstalling Click to Call toolbar with Revo (Select advanced options-remove all)
    http://www.revouninstaller.com/revo_uninstaller_free_download.html
    now try reinstalling latest Click to Call with this link:
    http://www.skype.com/go/getskype-skypetoolbar
    Regards,
    Tamim
    Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
    If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

  • Click to call crashes my browsers

    Hi, 
    My work lends itself perfectly to using click-to-call to add great efficiencies to my day, but at least 10 times a day my browser freezes and eventually says that click-to-call has crashed.  This is an ongoing problem for several years.  I've uninstalled, reinstalled, made sure I'm on the latest version (with hopes that this is the one that solves the problem).  I've followed the support links in this community and tried all of the suggestions.  It happens on both explorer and chrome.  I've not used firefox but if someone says that's my solution then I'll try it.  Given the huge volume of similar complaints in 2013, it's a common problem.  I hope that skype is working on the resolution but if anyone has suggestions that have worked permanently for them please let me know.  I'm running a new pc with SSD's and windows 7 professional 64 bit.  EVERYTHING has been checked (once again) to ensure that the latest firmware and software is running.
    thanks for any relief you may be able to provide.

    Hi, Trikev,
    Thanks for your note!  For avoidance of doubt on my part, confirming you are running Chrome version 29?  My Win7 laptop is on v. 29.0.1547.62 m.  I had to separately enable C2C; the add-on did not start by itself.
    Elaine
    Update!  Skype is aware of issues with Click-to-Call running on the Chrome browser.
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Click to call crashing and freezing pages

    Since I upgraded to version 6.3.0.105, skype click to call keeps freezing pages and I get crash messages. This is happening in Chrome and explorer

    Dear Readers,
    Here is my idea: ensure you are using the latest and greatest Chrome.
    Then, download and install the latest and greatest Click-to-Call (an update was issued late last week - so as of Friday, 16 August 2013, this thread is out-of-date).
    Finally, ensure the C2C extension is enabled in Chrome.
    Eureka!  Look up your favourite mall store directory, and check out the blue S beside the highlighted numbers.  It works!
    Mine has never crashed.
    @CarlDrogo: If after having checked my points, above, please post back with the error messages or any other clues - I am on Windows 7.  Screen shots would be ideal, as long as no personally identifiable information is revealed.  Thanks!
    Cheers,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • No Click-to-Call links on https sites

    I'm using Chrome 21.  Phone numbers on NON-secure sites are converted to skype links fine, but not on secure pages.
    Also tested and found same behavior on FireFox 11 and IE9
    I just downloaded the latest click-to-call version.

    Last time I checked, C2C was still not compatible with several newly released browser updates.  This is the only information I am aware of:
    http://blogs.skype.com/2013/02/26/how-to-get-skype-click-to-call-back-on-your-chrome-browser/
    http://blogs.skype.com/2013/08/01/skype-click-to-call-for-firefox-support-will-resume-week-of-august...
    Update!  Please see this ...
    http://community.skype.com/t5/Other-features/click-to-call-crashes-my-browsers/m-p/1807427/highlight...
    A new version of the Click-to-Call add-on was issued on 16 August 2013, making this thread outdated.
    Please try these steps, and if Click to Call is still not functioning as expected or if you encounter other problems, please start a new thread (line of conversation:
    Ensure your browsers are updated.
    Download and install the newest Click-to-Call (version 6.11...)
    Remember to enable the add-on in your browsers.
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Click to call makes Internet Explorer crash

    Since Messenger Live is going away soon, i reluctantly switched over to Skype and installed the optional Click to Call with it.  After doing this IE kept crashing and I eventually got a message saying the Click to Call was causing the problem and i should update to the latest version.  I tried updating and still had the problem so I uninstalled Click to Call.  Evidently something was left behind because I na now having problems on particular sites when I try to log in and I am not having this problem when logging in to the same sites from other systems.
    Does anyone have any tips on how to get rid of this completely other than backing up to a previous check point?
    Solved!
    Go to Solution.

    JoeMccollough,
    Try any of these methods.
    Method 1
    Reinstall latest Click to Call Plugin.
    http://www.skype.com/go/getskype-skypetoolbar
    Method 2
    Reset IE.
    Press WinKey + R to open the Run window
    WinKey (the button is located between the left Ctrl and Alt with the Windows logo)
    Type: iexplore.exe and press Enter
    In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.
    Mark Delete personal settings >> OK >> restart.
    Method 3:
    Uninstall Click to Call Plugin from the Control Panel.
    Regards,
    Tamim
    Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
    If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

  • SKYPE CLICK TO CALL HAS CRASHED

    Have fears of deleting skype and reinstalling.  Inherent costs? Start from scratch with lists? 
    WHAT ALTERNATIVES DO I HAVE TO PREVENT THIS FROM INTERRUPTING EVERYTHING I DO???

    Try any of these methods.
    Method 1
    Reinstall latest Click to Call Plugin.
    http://www.skype.com/go/getskype-skypetoolbar
    Method 2
    Reset IE.
    Press WinKey + R to open the Run window
    WinKey (the button is located between the left Ctrl and Alt with the Windows logo)
    Type: iexplore.exe and press Enter
    In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.
    Mark Delete personal settings >> OK >> restart.
    Method 3:
    Uninstall Click to Call Plugin from the Control Panel.
    Regards,
    Tamim
    Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
    If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

  • Skype Click to Call ERROR

    I am running Windows 7 and the problem started right after updating Skype yesterday. I have tried removing it in Safe mode, as well as running CcCleaner. I have tried reinstalling the "Skype Click to Call" and I have tried uninstalling the main Skype application.
    Recently there was an update with Skype. I updated the software which seemed to install something called "Skype Click to Call". Every few minutes a Windows Installer dialogue will pop up saying that it's trying to install "Skype Click to Call" but will then stop midway and say the following error dialogue:
    "There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor."
    The same error and sequence of events happens if I try to: Disable "Skype Click to Call" from my Google Chrome browser (the plug-in), Uninstall it from Chrome, uninstall it from Add/Remove Programs, and repair or uninstall it from the Stand-Alone installer for "Skype Click to Call".

    poddys wrote:
    My wife is having similar problems with Chrome since her Skype updated.
    She has Windows Vista, and Skype now can take up to an hour to finish loading, since the update, and Chrome locks up and crashes.
    Trying to uninstall the Click To Call plugin from Chrome, it just hangs while trying to uninstall it, and if you try to uninstall it from Windows it also just sits there Preparing To Uninstall.
    The plugin gave JS errors running on my Firefox 8, which disappeared when I disabled it.
    start your own thread please
    Regards,
    Neil

  • Click-to-call error

    Hello guys,
    Has anyone ever come across this situation before. There is a working Cisco Click-to-call deployment but when a user tries to make a call from outlook  (outlook contacts do not have a 9 prefix  before the contacts)  it fails because it does not have a 9 as a prefix in order to make an outbound call.   The click-to-call application setting has a 9 configured as it’s prefix yet the calls still fails because it tries to call out without  the 9 prefix.
    Guys, does anyone have a work-around?
    cheers

    You could try an Application Dial Rule
    On UCM Call Routing/Dial Rules/Application Dial Rules
    I don't know your number format but something like this:
    Number of Digits: 10
    Total digits to be removed: 0
    Prefix with Pattern: 9
    Graham

  • Strange problem with Extension Mobility and Click to Call

    Can anyone explain how is it possible ? Any ideas, guys?
    CUCM 7.1.3
    PC1 with IP comm. and user1 is logged in to Extension Mobility + Click to Call. User1 can make a call using Click to Call.
    PC2 with IP comm. and user2 is logged in to Extension Mobility + Click to Call. User2 can't make a call using Click to Call.
    The following error appears on the PC2 screen:
    "The call failed. Please ensure you are logged into your Extension Mobility device. If the problem persists contact your phone administrator"
    Here is the log from PC2:
    2010-02-03 12:49:46,781 [16] INFO  - 1 devices returned from ParseDevices
    2010-02-03 12:49:46,781 [16] DEBUG - 0) MY IPC - Cisco IP Communicator - SEP0022680B43E9
    2010-02-03 12:49:48,703 [1] DEBUG - entering FindCallRecord - 26468949
    2010-02-03 12:49:48,703 [1] INFO  - matched tag with call record - 26468949
    2010-02-03 12:49:48,703 [1] INFO  - action - new call: ct:Click to Call;rt:20100203-12494870;pn:26468949;pt:;cn:desk phone ct:;desk phone rt:;desk phone pn:;desk phone pt:;soft Phone cn:soft Phone ct:;soft Phone rt:;soft Phone pn:;soft Phone pt:;soft Phone cn:
    2010-02-03 12:49:48,734 [1] DEBUG - ClickToCallDialer  server and port10.100.3.1:8443
    2010-02-03 12:49:48,734 [1] INFO  - make call through WD - 26468949
    2010-02-03 12:49:48,734 [1] INFO  - MakeCall: user(a.koltalo) to(26468949) with profile(a.koltalo;Extension Mobility Phone;;True)
    2010-02-03 12:49:51,859 [1] ERROR - make call failure through WD - CALL_FAILURE_ERROR
    2010-02-03 12:49:51,859 [1] DEBUG - entering WriteRecord - 26468949
    2010-02-03 12:49:51,859 [1] INFO  - record already exists, go through records to remove matched record - C:\Documents and Settings\Jevgenij\Application Data\Cisco\Click to Call\Data\Outbound\26468949.xml
    2010-02-03 12:49:51,859 [1] DEBUG - entering ReadRecord - C:\Documents and Settings\Jevgenij\Application Data\Cisco\Click to Call\Data\Outbound\26468949.xml
    2010-02-03 12:49:51,875 [1] DEBUG - push call record into stack
    2010-02-03 12:49:51,875 [1] DEBUG - write record into file
    2010-02-03 12:49:51,875 [1] INFO  - outbound call record changed, fire event to notify
    2010-02-03 12:52:08,484 [17] DEBUG - ClickToCallDialer  server and port10.100.3.1:8443
    2010-02-03 12:52:08,593 [17] DEBUG - entering QueryDevices - 10.100.3.1 - a.koltalo
    2010-02-03 12:52:08,656 [17] INFO  - return success from GetDevices -
    User2 moves from PC2 to PC1 - run IP comm. do loggin to Extension Mobility and run Click to Call with his credentials. User2 can make a call using Click to Call
    User1 moves from PC1 to PC2 - run IP comm. do loggin to Extension Mobility and run Click to Call with his credentials. User1 can't make a call using Click to Call
    PC2 and PC1 - have the same configuration and software installed, both PCs are on the same LAN subnet. There are no any firewalls between PCs and CUCM server.

    Sounds like a possible permissions issue on the workstation to me.  Have you tried configuring one of your test users as the local admin on the workstation?

  • Click to call won't install on windows XP "skypeclicktocall.exe is not a valid Win32 application"

    Trying to install Skype click to call and receive the error message, "skypeclicktocall.exe is not a valid Win32 application" XP SP3 32bitSkype V. 7.6.0.105uninstalled and reinstalled Skype. I have a subscription for unlimited outgoing calls and since Skype does not allow importing contact lists from Google, click to call would be very handy.

    Windows 8.1 ADK comes with a newer version of USMT (NOT 5.0) and crashes. I learned this today the hard way. I hope Windows 8.0 ADK's loadstate.exe works for restoring to a 8.1 machine.
    Yesterday i used Windows Easy Transfer to move from XP to 7, and then re-did the backup in 7 so it would be compatible with 8.1, and it only restores files, not settings.
    So i will test USMT 5.0 in this same scenario, because i have 30 machines to change to newer machines with 8.1

  • Click to Call & MS Outlook Contacts

    I've searched the forums and while there are many discussions concerning using Click to Call with MS Outlook contacts, none of them have completely helped with my problem. I am an end-user and not involved with deployment of our VOIP system. The UCM version is 7.1.3.31900-1 and the Click to Call version is 7.0.12.0.
    I understand how to access the "Persona" menu by right-clicking a name in an email and using "Additional Actions." I've noticed that telephone numbers do not populate unless the person is part of the Global Address List (GAL) in Outlook. For individuals outside the GAL, no telephone numbers are available even though I have a contact. I have verified that numbers only come from the GAL because I have additional phone numbers in the individual's contact that are not available. Is there later versions of UCM and C2C that address this issue? Is is merely a configuration issue?
    When I am trying to "Call" from an outlook contact, I noticed under Dialing Options that the "Connect using line" drop-down box only has IPCONF LINE and H323 Line. I assume these are MS entries. Should I expect something from Cisco UCM or C2C to be available?
    I am the first end-user to request C2C, and while it is nice to be able to dial from IE, most calls orginate from contacts. Thanks.

    I have the Same Issue with Cisco Click to Call v8.0.2540.0 in conjunction with CUCM 8.6.2.21900-5
    We're using Windows 7 Professional x64 and Office 2010 32-bit. Error message is the same as aherrera posted.
    It seems that Outlook crashes when brought to high CPU-load (or waiting for connection to Exchange), but this usually happens on a random base, more often by Outlook 'Power-users' which are receiving a lot of e-Mails.
    At the moment I have three installations with a high amout of Outlook crashes (at leayst once per day), and one (my own installation), which crashes occasionally (maybe once a week).
    I'm not sure this has something to do with CUCM. It looks more like an Outlook - Click to Call issue to me.
    Thanks and kind regards,
    Klaus

  • Click-to-Call: Mr F Bug

    There appears to be a bug in the Click to Call plugin where the same telephone number is not recognized if there is an F initial in a nearby contact name.
    Passing Case:
    http://jsfiddle.net/2m9xwg6t/2/
    Failing Case:
    http://jsfiddle.net/x68m38st/2/

    Dear Readers,
    This particular thread related to Skype's Click-to-Call feature is outdated!  A new version of the feature was issued on 16 August 2013.  You need to update your browsers and download the new Click-to-Call add-on; remember to enable it!
    There are still random issues with Click-to-Call on the Chrome browser which Skype is aware of.
    This old thread now closed.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Maybe you are looking for